California Casualty Auto and Home Insurance Reviews 2,563

Customer Service is at an all time low as is their practice of increasing annual mileage based on thier 'proprietary method". As retired seniors, how can they justify doubling the annual mileage for no reason at all. It is just a guess and a deceitful practice to in crease rates. Trying to get it corrected is a whole other mess with the poor customer service they fail to provide.

I didn’t have a recent experience with California Casualty.

Great rates, but even greater customer service!! I love knowing that I can reach someone with questions without getting trapped in a phone tree! What a breath of fresh air that is in this day and age of
technology and digital avoidance of helping people. Cal Cas is awesome!!

You’ve always helped me when I need it and I think your prices are good.

My CalCas representative was amazing! Filing a claim was easy and fast, securing a rental was easy and fast, I was able to choose my own auto body shop, and closing up the claim was easy and fast. My car was ready to go in about a week. I was very, very satisfied with my experience.

I recently renewed our insurance policies. It was quick and efficient. The homeowner's policy went up quite a but that's just the sign of the times.

Great coverage; will continue renewals.

Telephone agents are always wonderful. Most courteous, patient, friendly and knowledgeable. What few services we’ve needed on our vehicles have been treated most efficiently.

We’ve never made a claim. We’ve been happy up until recently when you made a significant and abrupt increase in rates that was nearly double of what we were previously paying. I understand rate increases are part of life, but more incremental increases should be considered.

Whenever I need information or help it is easy to access

I’ve been a member since 1972, I think. Every time I have an issued it has been solved quickly and efficiently

California Casualty has been with us for over 10yrs. They have live people who are knowledgeable and are there to help. During an claim Cal Cas was with us every step of the way giving us details and answering our questions.

California Casualty has been a great partner in my insurance needs for auto and home. I can count on support if needed when making a claim and quick resolution to claims when needed.

Price of car insurance.

Spare yourself. Expensive and substandard coverage. No app. You will pay much more with this company and receive far less coverage. I just switched to a new provider after they had raised my insurance to $300 per month, and having given them thousands over the past 6 years without a single claim, I just paid a $500 deductible to have a broken windshield replaced. I wish I had shopped around before I filed the claim, but it was that experience combined with noticing they had increased my payment and charged me $300 a few weeks ago that made me realize I had to leave!

must of our transactions are by phone call and the last time I called we set up auto withdrawal and this works great. I was told that there is a Senior discount through you company I would like you to please check and see if am on it, If I am not please change it I don't want to leave you company I have been with you many many years I thank you for the Service you have given

Unresponsive and more than willing to jack up your rates by astronomical proportions. My car insurance for a fender bender went up by more than 250% in one year.

Very pleasant agent. Was very helpful and sensitive to my issue at hand.

Whenever I had to call, they have been very courteous and helpful.

They have always been there for me on the spot when I needed them. They are reliable and personable and clearly care about their clients.