Caleb & Brown Reviews 833

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I am a woman who, got into crypto 2 years ago. I heard about this company from Crypto Hulk (respected Youtuber on crypto), and he spoke highly of Caleb and Brown. This is one of the best decisions I h... See more

Rated 5 out of 5 stars

I was recently referred to C&B by a friend. I was a little apprehensive given the fact I've never worked with a broker when it comes to acquiring crypto. I had a very good conversation with Jackson wh... See more

Rated 5 out of 5 stars

Honestly, I cannot believe the level of service I have received from Caleb & Brown because it is so top level that it cannot be compared with anyone else. At every step of the way I have been guided... See more

Rated 5 out of 5 stars

I highly recommend Caleb &Brown. I have had nothing but a great experience with their team. Always fast, friendly and efficient with great customer service with 24/7 I just like to say thank to the t... See more

Company details

  1. Cryptocurrency Service

Written by the company

Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.


Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I read so many good reviews

I read so many good reviews. I wish I can say the same but im still waiting to get in on the action. It would be nice if my broker would get back with me regarding my wire transfer. I was told 3 days excluding weekends. They wire doesn't appear to be there, if it is it has not posted to my account yet. Im hoping it will soon so I can buy. I emailed my assigned broker, I have not heard from him. Instead im getting replys from the team. My first time with crypto and im basically learning on my own. I would like to do some trading as well but I don't want to gamble on something I know nothing about. Maybe when all is well , I can come back and give a better review but for right now im missing out on good buys and waiting to be contacted.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Caleb N Brown!

Highly recommend Caleb N Brown!
My broker "HAMISH" always gets back with me promptly when I have any questions about my account!

Keep up the Great work!

Best Regards,

SRJ

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Continuous Excellent Service

It is always refreshing and reassuring knowing that Mr. Hamish Anderson and his team are ready to assist me in making a crypto transaction.
The security measures taken before they complete my transaction request is very much appreciated.
I always receive an email to confirm my request and to confirm the completion of my request.
Never change.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very competent and trustworthy crypto broker.

The staff are always quick to respond to any queries. Very knowledgeable, polite and always eager to help in any way they can. I can highly recommend C&B to anyone looking for a very competent and trustworthy crypto broker.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Love This Company!

Absolutely Love This Company!! Super Friendly People That Connect With Customers. Nice and Helpful. I Am Even Issued A Real Crypto Broker That I Can Call If I Want. They Protect My Crypto With The Same Solution The Top 2400 Banks Use!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I am very thoroughly satisfied with the…

I am very thoroughly satisfied with the degree of care and professionalism from everyone I've interacted with at Caleb & Brown. They have all been very informative, helpful, and courteous with their time and energy, especially for a newbie like me.

Great service all around.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Top-notch customer service

Top-notch customer service. They are extremely responsive, courteous and professional. I have yet to "stump" them on any of my issues. Every issue has been resolved quickly to mysatisfaction.
Special Thanks to Andrew, Marx and the whole team at C&B. You're the best!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Great company with outstanding customer service. Sean and his team have assisted me multiple times when I’ve had issues depositing crypto from Uphold. The issues were my fault and as a courtesy, they took care of me, waving the fee. I highly recommend Caleb & Brown to all of my friends and family who are looking for institutional custody for their crypto.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

You always get fast service with Caleb… Very knowledgeable team that puts your mind at ease.

You always get fast service with Caleb and Brown and today Milany helped me out with some questions I had. I just couldn't believe how fast they get back to you. They truly have a very knowledgeable team which makes me feel at ease when doing business with them. I'm so grateful that a friend of mine told me about this company.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Paulo, Jackson and James

Paulo, Jackson and James were all fantastic! I appreciate the assistance from you guys. Needed to make some updates to my profile and they were able to help very promptly. Thanks for making the process quick and easy.

March 13, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Paulo, Jackson and James are all awesome! Thanks for calling them our in your reviews Chris. Quick and easy is what we aim for.

Rated 5 out of 5 stars

I asked my broker on Sunday evening if…

I asked my broker on Sunday evening if they could assist to consolidate my portfolio, selling multiple assets and buying a smaller set. Within minutes I had an answer and with 1 hour the whole operation was complete.
Absolutely brilliant service.

March 15, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

We love this feedback, Steve. Glad the team could be of assistance on a Sunday evening.

Rated 5 out of 5 stars

My crypto journey began with C&B and it…

My crypto journey began with C&B and it is a great place to start if you are new to crypto. It's also a very safe place to keep your crypto compared to a regular exchange and their customer service has been fantastic.

March 14, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the kind words John!

Rated 5 out of 5 stars

For full transparency purpose

For full transparency purpose, and as almost everyone at Caleb&Brown has come to realize, I am basically "technically challenged"...even on the simplest of computer use.
Unquestionably, that has contributed to my "issues" occurring when dealing with C&B.
Without a doubt, I can say that I have NEVER been made to feel uncomfortable when needing help. Once again, (in this case, Lachlan & Milany from support) have managed to help me navigate through difficulties in a timely and professional manner.
I'm getting old at this point, and I can/will say that in my client/customer/business history, I have not had the level of CONSISTENT, customer-centered assistance and support.
I simply cannot express how positive everyone's help has been, and I could not be any more enthusiastic in providing this review.
David Einhaus

March 13, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

This is why we do what we do, David! Thanks for the thoughtful review and for calling out Lachlan and Milany who are both great at their jobs.

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