The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... See more
I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took... See more
Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... See more
Company details
Written by the company
CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Contact info
137 Market Street, #08-02 Grace Global Raffles Building, 048943, Singapore, Singapore
- 64449968
- customerservice@calecim.com
- calecimprofessional.com
4.2
Great
964 reviews
Replied to 86% of negative reviews
Typically replies within 48 hours
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Product arrived timely
Product arrived timely. Absorbs very quickly. Has a different smell… but not awful… and it goes away fast. Applied before and after micro needling and skin was great the next day. Not quite finished the first bottle yet. I use it sparingly as it is very expensive.
December 15, 2025
Never received my product
December 14, 2025
Reply from CALECIM® Professional
Hi Kim,
Thank you for sharing your experience with us, and we’re really sorry for the inconvenience caused.
Our support team has already been in touch with you directly and proposed a solution, and we’re here to help ensure everything is resolved smoothly and as quickly as possible.
Thank you for your patience and understanding. Please know that we truly appreciate you and remain fully committed to supporting you until this matter is resolved.
Warm regards,
CALECIM® Support Team
DO NOT WASTE YOUR TIME ON CALECIM
CALECIM did not meet their promised shipping timetable as promised. Their Customer Service is impossible to call and does not respond to email requests (the only way they say to contact them) and when they do it takes well over a week most of the time. This company is absolutely NOT worth the time !
December 4, 2025
Reply from CALECIM® Professional
Hi Shelly,
Thank you for taking the time to share your feedback with us. We’re genuinely sorry for the frustration this has caused and completely understand how disappointing delivery delays and slower responses can be.
To provide a little more context, 3 out of your 5 orders were delivered within the promised timeframe. The remaining orders were unfortunately affected by an out-of-stock issue following our Black Friday promotion, during a period of exceptionally high demand. During this time, our team proactively reached out twice to keep affected customers informed while we worked through the situation.
We’d also like to reassure you that our support team is already in touch with you and is actively working with you to resolve everything as quickly as possible. We truly appreciate your patience and understanding.
Thank you again for sharing your experience — your feedback helps us improve and better support our customers.
Warm regards,
CALECIM® Professional Support Team
Fantastic product for hair growth and…
Fantastic product for hair growth and excellent customer service too !
December 8, 2025
Reply from CALECIM® Professional
Hi Anjali,
Thank you for your feedback, and we’re sorry to hear you felt disappointed with the support you received.
We’ve reviewed your case and can confirm that your cancellation request was made one day after your subscription order had already shipped, which meant we were unable to stop the fulfilment of that order.
That said, our support team has kindly cancelled your subscription as requested to ensure no future orders will be scheduled. Our team has also provided you with the steps on how to return the products so you may receive a full refund.
Kind regards,
CALECIM® Support Team
Just started using …
Great company to deal with, just started using product but have high hopes.. can update in 6 weeks.
December 6, 2025
Great products, bad choice of delivery company
I like the products (i've bought them before), but the delivery service they use is horrible. This partucular package has been "stuck" at the delivery facility for over two weeks at this point.
December 6, 2025
Reply from CALECIM® Professional
Hi Alina,
Thank you for taking the time to share your feedback and for your continued support of our products — we truly appreciate your loyalty.
We’re very sorry to hear about the delivery delay and completely understand how frustrating it is to see a parcel held at a delivery facility for such an extended period of time. While delivery is managed by our courier partner once an order has been dispatched, we fully appreciate that this impacts your overall experience with us.
Please be assured that our team is actively monitoring this shipment and is currently reviewing possible solutions. We are working closely with the courier to obtain updates and will come back to you as soon as we have a clear next step.
Thank you for your patience and for bringing this to our attention. Your feedback is invaluable as we continue to review and improve our delivery partners.
Warm regards,
CALECIM® Customer Care Team
Excellent results!
Excellent results! Definitely seeing results very quickly and have bought more product.
December 12, 2025
Multi action cream not great
Multi action cream not great, website/order experience not great, serum smelly
December 12, 2025
Reply from CALECIM® Professional
Dear Neda,
Thank you for taking the time to share your feedback — we’re sorry to hear that your experience hasn’t met expectations so far.
Regarding the serum’s scent, this comes from the high concentration of active, bio-identical proteins and peptides in the formula. We do not add masking fragrances, as these can interfere with skin compatibility, which is why the natural scent may be more noticeable compared to fragranced products.
We’d also like to clarify that your two orders were placed on 28 November, so it has been under two weeks of use. While some customers notice early improvements in hydration and skin texture, visible rejuvenation results typically require consistent use over 6–8 weeks, in line with the skin’s natural skin-renewal cycle.
We’re sorry that your website and ordering experience felt disappointing, and we truly appreciate this feedback as it helps us improve.
If you’d like to share more details or would like personalised support, please feel free to email us at customerservice@calecim.com
— our team would be happy to help.
Warm regards,
CALECIM® Professional Customer Care Team
Serum is great but too expensive!
The serum is a great product. No overnight, drastic changes but noticeable after a few weeks. But it is way too expensive for long-term use!
December 4, 2025
Great products, but missing items from Black Friday orders and rude, dismissive customer services = loss of a repeat customer
On the PLUS side : I was an early adopter of the hair treatment after reading all the research. It has made a spectacular difference to my hair. Hair products have always been dispatched quickly and my subscription was easy to manage.
On the NEGATIVE side: Problems started with the Black Friday special offers this November. I have still not received some parts of my orders. Even though Calecim’s,dispatch emails to me clearly say ‘parts of your order’ have been dispatched’, I can’t get customer services to believe that they’ve not arrived, So. I’m a substantial amount of money out of pocket and made to feel I’m in the wrong (and also perhaps it’s implied I’m being dishonest). Add to that the dismissive and rude replies from customer services when I also queried emails received about a subscription set up for a one off Black Friday gift order (which didn’t have a subscription attached to it) and needless to say I won’t be back. Calecim has just lost a loyal retrun customer who has always promoted the efficacy of the hair treatment to family, friends and professionals and I was just about to embark on routine use the facial products too - drat!
December 9, 2025
Unprompted review
Reply from CALECIM® Professional
Dear Wendy,
Thank you for taking the time to share your experience, and we truly appreciate your long-standing support of our Hair Advanced Serum. We’re delighted to hear it has made such a positive difference for you, and we’re very sorry that your recent experience during Black Friday caused frustration.
We would like to clarify that your order included two gifted items, each requiring the recipient to complete a separate shipping redemption via email before dispatch. One gift — the Hair Revival Kit — was successfully redeemed and shipped. The second gift — the Bright Eyes Holiday Ritual — has not yet been dispatched as the required shipping details were not completed. Once these details are submitted, our warehouse will send it without delay.
We have also reached out to you personally to ensure this is fully resolved and to provide any assistance needed.
We’re truly sorry if our communication felt unclear or unsupportive at any point — this is never the experience we want for our customers, especially those who have been with us for so long. Our team is here to help and will gladly continue supporting you until everything is completed to your satisfaction.
Kind regards,
CALECIM® Customer Care Team
Awesome black Friday deals!
December 2, 2025
Wonderful product! Creates a smile.
Wonderful product. In a week I started to see a difference.
December 1, 2025
Love this skincare.
Love this skincare.. Ive never had such a rapid transformation from any other skin care regime. As a flight attendant this skincare leaves me dewy and hydrated and Ive also seen my wrinkles disappearing. Highly recommend.
December 6, 2025
Great delivery and excellent customer service
The delivery was great, very fast. Excellent Customer service, I made a mistake with my postcode, contacted them and straight away I received a reply. I was very pleased to see how everything is nicely packaged. I’m now on the second phase of the hair treatment and still a bit early to see any results.
December 7, 2025
I can feel the difference in my skin
I can feel the difference in my skin. Look forward to see what a couple months will do.
December 4, 2025
Finally found what worked for my skin ⸻
⸻
I used to struggle with a lot of breakouts on my face, to the point where it really affected my confidence. But ever since I started using Calecim, everything changed. My skin became clear, bright, and glowing. Even when I go two days without applying it, my face still looks amazing with no breakouts. Thanks to Calecim, I feel confident again.
December 4, 2025
Great product!
The serum went on smoothly and my skin drank it up the day after micro needling. It helped to calm and hydrate my skin.
November 27, 2025
advanced hair system
I purchased the advanced hair system. I was dubious at first as to how well it would work given the amount of ineffective products out there. However, I must say that I am very impressed with this. I’m currently on my second round and have seen notable differences in my hair growth. A bald patch I had is much more filled now a new hair growth is evident in other areas too. Although not a miracle for baldness, I feel this product can really help make a difference to thinning hair.
December 3, 2025
The serum is OK however I really don’t…
The serum is OK however I really don’t notice any difference. Maybe it’s meant to be more done after micro needling right now. I have only been able to use it without the micro needling being involved.
November 25, 2025
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