The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... See more
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Company details
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CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Contact info
137 Market Street, #08-02 Grace Global Raffles Building, 048943, Singapore, Singapore
- 64449968
- customerservice@calecim.com
- calecimprofessional.com
Replied to 86% of negative reviews
Typically replies within 48 hours
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Very Happy
I’ve been using the PTT serum and multi-action cream for almost 3 weeks and I am extremely happy with the results. I turned 50 this year and really started to notice the fine lines and crepey look around my eyes. After 3 weeks of consistent use, my skin looks more plump, smooth, and the fine lines and wrinkles around my eyes are definitely improving. I am very happy and will continue to purchase!!!
Calceim shows results so quickly
Calceim is awesome! Calceim smooths texture and evens out skin tone so quickly
Another SCAM! tried to cancel my subscription…
i tried to cancel my subscription because I got an eye infection (but that doesn't matter, I shouldn't have to give a reason), they told me I have to buy a minimum of three products before they cancel, that is illegal. They have taken over a week to respond and I have to follow up multiple times before they answer. this is another fraudulent company, don't buy from them.

Reply from CALECIM® Professional
Extremely poor customer service
Extremely poor customer service.
I was lied to several times in regards to receiving the 1.5ml sample promised with every purchase. The first time it happened I wrote to them as there was an item missing ( item was on the invoice) and they told me it didn't come with my order even after sending screenshots etc. They then told me they would include it with my next order if I wanted to purchase again.The second time I ordered, they not only didn't include the samples they went ahead and said the promo was over last time that's why I didn't receive one - it was not as I had sent screenshots of the 'promo' when I ordered and a screenshots of the second time where it clearly stated all over the website. Not only that but I went to redeem a product from my rewards and they didn't add it to my order. The thing is the bottles are 5ml. That's 3ml that I didn't receive that I was promised so it's actually quite a lot of product and at this price point($160 a 5ml bottle) you feel like you're getting a bit more value but they don't fulfill what they advertise and then lie and refuse to accept their mistake. The creams and serum are OK...not super amazing for the price and there are way better brands out there that don't treat their customers like idiots and actually deliver on what they promise. That's a huge no no on my end. I have told my friends and family to avoid this company by the sheer garbage from their customer service, the price point is poor for what you get so I really don't recommend this brand at all. I actually wonder if they are stealing from the company as both invoices I have received had an extra item which I never received (the 1.5ml serum) or whether they are doing some kind of tax fraud or something??? Super SUS. Avoid!
Re: Calecim reply -
Since I can't reply to the response I received.
This is the exact thing I was talking about them doing. I had provided them with screenshots of the serum promo on both occasions to show them that It was advertised as running. Which was completely ignored.
2nd- Yes I received a black Friday promo but that is not what the issue was which was as noted before - they told me they would add the 'promo' serum to my second order and did not and backtracked to say the promo wasn't running then when questioned about it being on the website and clearly presented with evidence was ignored. Thirdly the reward in question ( from their rewards program) that was not added despite trying to add it to my cart at least 5 times and emailing them about it was not added this has nothing to do with Black Friday sales whatsoever. I garuntee they will not be emailing me like they've written in this response. DODGY! Buyer BEWARE
Re: re: OMG lol what even is happening here. They keep changing and re writing their response and saying I had a hundred and something points when I have screenshots of 400+ points and now it's 612 lol what is actually going on this is embarrassing. The same 1.5ml 'promo' is still running too.
Calecim you could have easily admitted to and corrected your mistake in the first place but now you're even blatantly lying on this review. CRAZY!
I have never had such an odd and crazy experience shopping ever!
What a trip!!
Hope this review genuinely helps other buyers... Honestly 🤦🏻♀️

Reply from CALECIM® Professional
Game changer for my skin
Game changer for my skin
I love the serum, it’d pricey but worth it. It plumps my skin and make me look radiant and fresh. A must have
Cream came broken
Cream came broken. I think it was offer so company felt ok to send me broken one.

Reply from CALECIM® Professional
A great service with communication and…
A great service with communication and getting in contact with someone in general. Their response time is wonderful!
High hopes for this scientific breakthrough
Ordering and delivery was easy and prompt. The product itself appears to be wonderful quality. One drop goes a LONG way. As a scientist I’m keenly interested in the research. I realize results won’t occur overnight, but my skin appears to be healthier and more elastic in a very short period of time without a heavy, greasy layer on top of the skin.
Even my husband noticed the difference…
Even my husband noticed the difference in my dark shadows! The skin is plumper and the wrinkles diminished. I couldn't be happier with the product. It is well worth the price tag!
Very good product
Very happy so far
Delivery was very quick and efficient. So far I like the products but it’s too soon to make any real judgements. Still very happy so far. I also appreciated the samples that were included as it gives me the chance to try out products I didn’t order yet.
A magic elixir!
I love calecim products and the serum is the best of the best! I use it with micro needling !

Reply from CALECIM® Professional
I love the eye serum
I love the eye serum. Will continue to use. BUT….the serum and face cream have an awful smell. I bought multiples to take advantage of the price, but just can’t use. It is a really foul smell.
Of course I was skeptical
Of course I was skeptical. I’ve tried so many eye creams and treatments
But, I have to say this Eye Contour Lifting Cream works! I’ve always had dark circles and in recent years very hooded lids. I’m on my second bottle and so happy that I gave it try!!
My under eyes were looking much improved after the first bottle. Now half way through my second bottle, my lids are definitely improving and I’m getting lots of compliments
I just pray that nothing comes between me and my new best friend!!
I was promised free samples with…
I was promised free samples with purchase and never received them- very disappointing as this is false advertising

Reply from CALECIM® Professional
Effective and Powerful!
Have absolutely loved using this post derma roller and every morning before I start my day on a fresh clean face. Powerful and effective!
Very good customer service and eye…
Very good customer service and eye cream is one of the best eye creams I have used
Calecim delivers on its promises
Calecim is a professional cosmetic brand that delivers on its promises, with visible results from the first application. This is unusual in the cosmetics world; I mean that cosmetic products (moisturizers, serums, etc.) generally tend to build expectations that build over time to fuel sales. I've been using the Professional Serum and Multi-Action Cream for about three months, and my skin has not only rejuvenated but has also gained firmness, elasticity, and a more even texture and tone. In the case of the Professional Serum, less is more, as just one pipette is enough for the face and neck. Your skin will thank you if you include this serum in your daily routine, as well as if you apply it immediately after a microneedling treatment. In my opinion, based solely on my experience, I would say it's worth trying these products, and always remember the golden rule of cosmetic treatments: consistency in product application.
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