CALECIM® Professional Reviews 965

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and effectiveness in delivering noticeable improvements for both skin and hair. Many people report significant positive changes in their appearance, with some even describing the results as transformative. The customer service is also frequently praised for being superb, attentive, and proactive. However, some people were dissatisfied with the pricing, finding the products to be very expensive. Additionally, a few customers experienced issues with their orders, such as missing items or delays, and some were not happy with the customer service response to these problems. There were also isolated reports of products causing skin irritation or not delivering the expected results, and concerns about misleading product labeling regarding ingredients.

What people talk about most

Product

People report positive experiences with the product, with many noticing significant improvements in skin... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the products, noting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent, attentive,... See more

Price

Customers consistently express dissatisfaction with the price of products. Many reviewers feel the items are... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as missing items,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... See more

Rated 4 out of 5 stars

Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... See more

Rated 4 out of 5 stars

I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took... See more

Rated 5 out of 5 stars

Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... See more


Company details

  1. Beauty Product Supplier

Written by the company

CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.


Contact info

4.2

Great

TrustScore 4 out of 5

965 reviews

5-star
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1-star

Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent brand for hair and skin

I've ordered several times from Calecim, and I have nothing but praise. The products work, my skin starts to get back to glow and I see more plumpness and volume.
I also use the hair system, however I'm too short in to give the verdict, but I'm sure I will get results, as the results for my skin are already showing up.
Everyhing was well packed, and shipping was ultra fast.

October 31, 2025
Rated 5 out of 5 stars

Absolutely blown away with the amazing results

I’ve been using the Professional Serum, Multi Action Cream, Recovery Night Complex, Eye Contour Lifting Cream & Restorative Hydration Cream for three months now & I am completely blown away with the results. So much so, that my youngest daughter who is 19, looked at me as we were driving & said “mum, your skin looks amazing, what are you doing” to which I replied, “it’s all down to Calecim! I so wish I’d taken a before & after pic, so you’ll just have to take my word that this is truly amazing skincare, the best I’ve ever used & I will never be without it. Calecim is a very progressive, scientific wonder that I’m sure will continue to produce more exciting products. I have completely ditched every other growth factor cream & now use only my tretinoin & Calecim. It is pricy but I was spending the same on other products that didn’t meet the mark. Keep doing what you’re doing Calecim, because you’re amazing ❤️

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Calecim experience has been very effective

Calecim experience has been very positive.Calecim is based on the best evidence-based research in skin care and I have been seeing noticeable improvement in fine line and wrinkles around my eyes and overall complexion.

October 13, 2025
Rated 5 out of 5 stars

Good professional attitude

I ordered 2 items and only one was shipped at first so I contacted them via email and they immediately sent me back the missing item within 2 days. Good professional attitude and service .

October 4, 2025
Rated 1 out of 5 stars

I did not subscribe to this website

I did not subscribe to this website, and despite repeated requests, I still get emails from them! I have told them that someone in Ireland used my email address. The product is sent to their physical address in Ireland, so why can't this company send them a letter, asking them to correct their email address?

September 30, 2025
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Jacqui,

Thank you for bringing this to our attention. After reviewing the matter, we can confirm that an account was created on our website by a customer with the same name and surname as yours. It appears this may have led to an unfortunate mix-up.

Please rest assured that we’ve already removed your email address from our mailing list to prevent any further messages. We truly apologize for the inconvenience this has caused and appreciate your patience while we resolved the issue.

Warm regards,
The CALECIM® Professional Team

Rated 1 out of 5 stars

Customer Service needs to improve!

I received a damaged bottle. My experience with Customer Service was awful.

September 10, 2025
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Brenda,

Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We wanted to clarify that a replacement bottle was sent to you on 16th September. Our Customer Support team also reached out via email on 12th and 15th September, but unfortunately, we did not receive a response.

We truly regret that your experience did not reflect our usual service standards, and we hope the replacement has since reached you in good condition. If there’s anything further we can assist with, please don’t hesitate to contact us at customerservice@calecim.com — we’ll be happy to help.

Warm regards,
The CALECIM® Professional Team

Rated 1 out of 5 stars

Unexplained shipping delays

I have placed many orders with CALECIM and until recently have never had an issue. I placed an order via their website on 9/28 and it was confirmed on 9/28. They are usually pretty quick about getting orders processed and shipped, but my most recent order has yet to ship. I have asked three separate times for them to advise on the shipping date and have not been given one. I would have ordered from another source had I known that it was going to take over 5 business days to simply process an order. In the future, you should consider waiting until you ship an order to charge the customer.

Update- As of October 15th, I have not been able to get CALECIM customer service to advise on a shipping date, which they should have for an October 19th delivery. I have been communicating with them since October 4th and the only time I received any meaningful information was after I posted a public review. Dealing with their customer service personnel has been tedious. Getting a straight forward and transparent response is nearly impossible. Every private response is useless and vague. This has been an extremely disappointing experience and I will never order from CALECIM again.

September 27, 2025
Unprompted review
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Danita,

Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your recent order. Due to an unexpected surge in demand, our Eye Contouring Cream temporarily went out of stock, which has caused a delay in processing your order.

We completely understand your frustration, especially as you’ve always received prompt service from us in the past. Please rest assured that your order will be delivered by 19th October.

We truly appreciate your patience and continued trust in CALECIM® as we work to get your products to you as soon as possible.

Warm regards,
The CALECIM® Professional Team

Rated 5 out of 5 stars

People just don't get it.

People just don't get it.

These products are head and shoulders above anything else on the market. They are a little spendy but you truly get what you pay for here.

October 3, 2025
Rated 5 out of 5 stars

It is the best skincare i have ever…

It is the best skincare i have ever used. Well worth the money. I can see results in four weeks. I am 64 with some wrinkles and sun spots. I have done micro needling several times in the past month and look like a beetroot when im finished but i follow it with the Pink Professional Serum and finish with the Recovery Night Complex and within an hour or two my skin has calmed down and after a couple of days my skin is so soft and glowing. Calecim is a revelation. I cant wait to get more products in their range. I have placed seven orders since i discovered Calecim.
Very Happy

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

The cream is great and the science…

The cream is great and the science behind it is very impressing, I have seen improvement in my skin and I'm looking forward for further improvement.
What I really appreciate is also the quick shipment and rewarding service. All in all very impressing.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I love the products I’ve tried so far

I love the products I’ve tried so far. My favorite is the eye serum. The texture is amazing and I have seen improvement in the hooded area of my eye. The only thing I was a bit disappointed in was the packaging of one of the eye serum tubes. The top squeeze part wasn’t sealed all the way down and a lot of product came out into the cap. I still used it by scooping it with a q-tip.

September 27, 2025
Rated 1 out of 5 stars

Didn't Work

Unfortunately, this didn't work and I lost some hairs from the target area. I now only have the option to go for hair transplant. Very disappointed as I was expecting this to work :(

I did reach out to the customer service team but haven't got a proper response. They just mentioned that you might be manipulating the hair area with activator. I can't understand what it means.

Now, I have a follow up response asking to purchase another set. Not sure who would be recommending this if they understand that it didn't work the first time.

August 31, 2025
Unprompted review
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Jitendra,

We’re truly sorry to hear about your experience with the CALECIM® Professional Advanced Hair System and the disappointment you’ve felt. Everyone’s hair journey is unique, and results can vary depending on scalp condition, hair cycle, and individual response to treatment. In most cases, visible results are usually seen within the 6–12 week mark, which is why we do not recommend stopping treatment as early as the 6th week. We regret that this may have influenced your outcome.

Our customer support team would be happy to review your treatment experience in detail and explore possible ways we may be able to support you further. Please don’t hesitate to reach out to us directly at customerservice@calecim.com.

We genuinely value your feedback, as it helps us continue to improve both our products and the support we provide.

Warm regards,
Customer Care Team
CALECIM® Professional

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