Calisen Reviews 936

Had our Gas and Electric smart meters installed today by Li.We were a bit dubious about having smart meters installed however the installation was completed by Li in a professional manner with a full explanation of what was happening as it progressed. Li was polite and helpful and answered any questions we had.

Utterly useless company.

Had 2 engineers come to commission my meters first guy took about 3 hrs only to say he couldn’t do it and that ‘I’ had to call UW to rearrange which I promptly did.

Fast forward 7 months (yes 7 months) and bloke number 2 turns up.

To be fair very efficient at the time and helpful. Stated it was a success.

Only for me to find that my in home display wasn’t working/obtaining any data which he stated would take 48hrs from commissioning.

After numerous emails and agents stating completely different things for example one saying it could take 14 days to register the data correctly.

I’ve since booked another appointment (no 3) to attempt at recommissioning my smart meters (which is due this month May 24) only to have another agent call me and ask me to book the appointment which I already have in my diary! Utterly shambolic and incredibly poor communication but doesn’t surprise me in all honesty, these guys need to take a look in the mirror!

Jeff arrived promptly and was friendly and respectful of my property. I explained I felt pressurised into having a smart meter and that my partner has health issues had health/security concerns about having a smart meter installed. Jeff explained all I needed to know and has put my mind at rest. Thank you so much!

Jeff has been fantastic. Efficient and good explanations. Really helpful.

Jeff was excellent. Dealt with issue efficiently and quickly. Explained the smart meter and how the system works.

Imran and Jeff came and fitted a new smart meter. Turned up on time and the job was done professionally, with Imran explaining how long each stage would take.

Both Imran and Jeff explained the meter afterwards (how it works etc) and were very friendly, polite and clear.

Thanks!

Jeff came and set to work straight away, was very polite, efficient and knowledgeable. Worked quickly with limited disruption. Left everything tidy and took time to explain smart meter too. Thank you Jeff!

Calisen fitted a smart dual meter for gas and electric. They were sent to replace existing meters by Scottish Power. We had previous experience with a number of engineers being sent and not carrying out the works with different reasons given from each engineer. With Calisen two engineers attended the installation, Connor and Steve (a senior auditor). They were both great, professional, diligent, patient, and most importantly skilled engineers! Good communication throughout the visit and left with very happy customer. Thankyou!

Jeff nice guy problem quickly fixed and explained

Five star treatment. Alan Prior came to the house and worked hard to overcome installation issues before leaving. Extremely polite and friendly and explained everything so clearly and showed us how everything worked before leaving. Many thanks.

Super friendly, polite and professional Vinay did an amazing job of fitting our smart meter today. Thank you to Vinay for doing such a tidy job and clear demonstration of the smart meter. Great customer service! Very happy.

Reliable polite professional engineer Vinay did a really excellent job of upgrading my gas pipe and fitting a smart meter. Something two engineers who came and looked said they were unable to do. So thank you Vinay I am now warm have got water and do not have to read my meter at all.

Li came out to supply an urgent Isolation Switch to my electric meter. He came all the way from Northampton to Nottingham in very quick time. I only called my electricity supplier at 9am and Li was with me before 12:30pm. He explained what he was doing and ensured I was happy with his service before leaving. I can 100% recommend his services. He is friendly and very knowledge about the work he does.

Jeff & Alan visited us today to install our smart meter. They were very efficient & explained everything clearly. Jeff took the time to give me a demonstration and double check I'd understood how to work the tools. Thank you both

Jeff gave us notice he was on his way very friendly and professional installed our smart meters and worked efficiently around the family household trying to keep the children without power. Very happy with the service.

Jeff, Is an asset to Calisen. I was due to have my meter changed to the traditional old style meters. Jeff really took his time with me explaining how it all worked and how I could use smart meters moving forwards to manage my energy consumption in my house and stay on top of my bills. Very helpful and genuine guy.

Excellent service. Very thorough, neat working and the functions of the smart meter were well explained. All done with a cheery smile and good sense of humour.

Thank you to Bohdan and Brandon from Calisen Metering. My husband and I returned from Egypt this morning at 3am and had no gas at all in our property. This afternoon the 2 guys fitted a new smart gas meter and now we have everything working perfectly. They were both very professional, polite, tidy, and friendly and have also sorting our another issue as well. Very pleased. Thank you very much. Highly recommended. 5 stars 🌟

Jeff the engineer arrived on time, very punctual. From the outset he explained from start to finish what he would be doing. We were having gas and electric smart meters fitted and he communicated very well when he was starting and finishing each one. Jeff also gave a detailed description of energy saving tips and demonstrated with appliances. Very pleased with the installation process which took less time than expected. Thanks Jeff.

Li was contacted to come and check out our heater as we had just moved in a new house. He came on time, he was very polite and kind to me. He made sure that the problem was solved completely, although the heating system was modern, he tried his possible best to figure out how to regulate it by reading the full manual of the boiler. He provided an excellent service and I want to take this opportunity to also thank him for all he did. He made our new home warm.