CallTools.com Reviews 301

Bari, the rep was able to tell me exactly what to do, and my issue was resolved.

wonderful experience this is A++ quality performance and Bari helped me with everything i needed and then some!! really grateful to partner with you all!

Barry was great!! Very helpful!!

Bari did an excellent job with getting all my concerns addressed and resolved.

We had a great experience with Aaron. He was very helpful, patient, and knowledgeable. He listened carefully to our issue and guided us step by step until everything was resolved. I really appreciated his professionalism and clear communication throughout the process. Overall, excellent support service!

This is a complex and powerful tool. Thankfully, they also have the support staff to walk you through setup, answer questions and review best practices. Def recommend Call Tools if you want a powerful calling/dialing solution for your team.

Bari was very helpful all around 5 stars.

The agent had a friendly tone and was open to answering more questions. They didn't rush to end the call and explained the Calltools settings in detail.

Bari adebayo, the best 100%

Representative Sylvester was excellent. He was very quick and incredibly patient with me throughout the entire process. God bless him.

they are very good and supportive, Sylvester was a great help guided my over every single step of it!!

Sylvester provided an excellent onboarding training experience. He was extremely knowledgeable, patient, and made sure everything was explained clearly so we could get up and running smoothly. The entire team has been very professional, and their response time has been impressively quick whenever we’ve had questions or needed assistance. We’re very excited to be onboard and look forward to working with them moving forward.

UPDATE: After the review, I got connected with a solid guy who actually knows how to use the software vs just what the docs say. They dialed me in and are working to help me perfect the system.

Honestly, this software feels dated. If you’re a high-volume call center doing one specific task and don't need anything unique, it might work for you. But if you’re a small business with fewer than 10 active agents, I’d look elsewhere. They aren't actively improving the platform, and they don't seem to listen to feature requests.

A major recent issue is that reps cannot be in two campaigns at once. Our use case requires the ability to hit "hot leads" immediately when they come in, while keeping reps busy on outbound dials during the downtime. This might not be a dealbreaker if you have thousands of leads flowing in every day, but for a small business with 20–30 leads a day, we need our reps to be active in two campaigns simultaneously to stay productive. To hit leads fast, we need to be dialing leads when they come, not having reps switch back and forth between campaigns like Calltools suggested.

We also ran into a bug where call dispositions intended to be campaign-specific simply wouldn't show up. We were forced to use account-wide dispositions as a workaround. It took the team three months just to fix that one bug.

Overall, just not my favorite. Probably won't be renewing after my one-year contract is up.

All I have to say is James Saif is the best ! Lightening speed responsive, very professional, and streamlined the sign up process with no headache.

I was overall happy with the service and performance.

Best Help EVER!!!
Super Professional

David was a representative who helped me a lot with my Call Tools problem. All the instructions he gave me were very helpful and he was very clear and precise with the information.