Seems to be a common theme, ordered my blankets 22 days ago and nothing, no comms, no help, story keeps on changing, then it's logistics company, then it's backlog but no deliver, be careful. Updat... See more
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See what reviewers are saying
Do Not Use! Placed order on 28th Nov, received a confirmation email with no order number. Chased up few times and eventually cancelled it as no reply. They replied to say they couldn’t find my order... See more
Company replied
Ordered a blanket on 11th November, still waiting on 17th December. Fobbed off with various emails about delays and even regarding my request for a refund, and now radio silence. Also blocked on Faceb... See more
Company replied
Ever since I’ve had my calming blanket I actually look forward to going to bed instead of dreading it. I no longer toss and turn unable to get to sleep. I sleep soundly and wake up feeling refreshed.... See more
Company replied
Company details
Written by the company
Calming Blankets are premium weighted blankets designed to calm your mind and help you sleep. Our weighted blanket is designed to help relieve the symptoms of insomnia, anxiety, stress, and various sensory disorders.
Contact info
United Kingdom
- calmingblankets.com.au
1.7
Bad
473 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order quick to arrive..Took us…
Easy to order quick to arrive..Took us a few days to get used to the extra weight.. But have now settle into a sound sleeping pattern..one that I can see improving in the cooler part of the year
January 12, 2022
Unprompted review
Reply from Calming Blankets
Hi Danielle,
Thank you for sharing your experience with your blanket!
This is exactly what our weighted blankets are designed to do, so we are so happy to hear it is serving its purpose :)
We are so thankful for your support!
My bamboo weighted blanket was one big comfy hug
My bamboo weighted blanket was everything it was described to be and I haven’t slept so well for as long as I can remember. It keeps my body temperature just right even on hot nights. I just love how it falls over you in an embrace like a hug and stays that way for the night. Even tho I thought a little expensive it has been the best buy ever!
January 11, 2022
Unprompted review
Reply from Calming Blankets
Hi Rose,
Thank you so much for your wonderful review!
We genuinely care about our customers and absolutely love to hear the positive impact our products have on their lives.
It is incredible to hear how much your blanket has helped you with your sleep - I'd say definitely worth the money! :)
Thank you, Rose!
I purchased Kevin the koala for my grandson
I purchased Kevin the koala for my grandson who has restless nights. He is much calmer now he has Kevin to sleep with.
January 8, 2022
Unprompted review
Reply from Calming Blankets
Hi there,
We are absolutely thrilled to hear this :)
Kevin the Koala is so popular amongst children, and he does a wonderful job of helping them to keep calm and relaxed. We are so happy to hear this is the same for your grandson!
Thank you for choosing us!
This was bought for my wife who loves the weight and feel of the blanket
This was bought for my wife who absolutely loves the weight of the blanket but finds the cover does not stay square to the blanket itself during the night. To overcome this issue she has removed it for the ease of readjusting the blanket on her body when turning over during the night.
January 7, 2022
Unprompted review
Reply from Calming Blankets
Hi Wayne,
Thank you for sharing your feedback!
I am sorry to hear your wife was experiencing some issues with her blanket moving around inside the cover, but I am glad to hear she has come up with a solution and is enjoying her blanket :)
We are so grateful for your support of our brand!
Very cute koala
I bought the very cute koala for my anxious dog, he does like it and is curious about it. My nephews both lay with it on their tummies and really felt a benefit. I will definitely be purchasing for a real child soon.
January 6, 2022
Unprompted review
Reply from Calming Blankets
Hi Jennie,
Aww, we are so happy to hear Kevin the Koala is helping your dog and your nephews to feel calm!
This is exactly what our products are for :)
Thank you for supporting Calming Blankets!
not worth the money
The ordering and delivery from this company was fine.
However, the weights are not secured in place in the blanket and so often end up along one edge of the blanket. I have ensured all ties are secured in place but might as well be sleeping under a regular blanket. When the blanket is shaken a lot you can get it to distribute evenly but pointless if as soon as you move they shift.
January 5, 2022
Unprompted review
Reply from Calming Blankets
Hi Stephanie,
I am so sorry to hear you are having some trouble with your Weighted Blanket and the weights moving around.
I know this has likely been quite frustrating for you.
I would love to be able to assist you further with this, but unfortunately I cannot locate your order number or email address with the information you have provided here.
Could you kindly email me at steph@calmingblankets.com.au so I can provide some additional helpful tips for you? :)
We want to make sure you are absolutely loving your Weighted Blanket!
Thank you,
Steph
Don't toss and turn nearly as much
As a first responder PTSD sufferer, this has been a real plus for me. I got a 6kg bamboo blanket and my sleep has improved significantly since I started using it. Takes a few days to get used to it (feels like being hugged all over) but now i don't toss and turn nearly as much as I used to.
January 4, 2022
Unprompted review
Reply from Calming Blankets
Hi Chris,
Thanks so much for your review - these really help to support our business :)
We are thrilled to hear your blanket is assisting in getting you a better nights sleep! I absolutely love your description - "feels like being hugged all over" :)
Thank you for choosing us!
Weights aren’t sewn in and all clump in…
Weights aren’t sewn in and all clump in on area making the blanket pointless
January 4, 2022
Unprompted review
Reply from Calming Blankets
Hi Cass,
I am so sorry to hear you are experiencing some trouble with the weights in your Weighted Blanket moving around.
I can imagine this has been quite frustrating for you!
I have just personally reached out to you via email to provide you with some helpful tips to resolve this problem, as well as a demonstration video.
Please check your inbox at your earliest convenience :)
I can then provide further assistance, and answer any more questions you might have.
Take care,
Steph
I got this for my 5 year old son who is…
I got this for my 5 year old son who is very up and down with sleep, we've had a great few nights and even had sleep ins!
January 4, 2022
Unprompted review
Reply from Calming Blankets
Hi there,
This is amazing to hear! :)
I hope his sleep continues to improve with the use of one of our amazing calming blankets.
Thank you for supporting our brand!
Fantastic investment
Fantastic investment. Great delivery in this day and age. I am an older gentleman and struggle for sleep but this blanket is a godsend for me. My sleep and comfort has improved immensely. Highly recommend
December 29, 2021
Unprompted review
Reply from Calming Blankets
Hi Wayne,
Wow, we are so pleased your blanket is helping you to relax and sleep better :)
Thank you for your sharing! We are so thankful for your support!
There was a mistake in my order with…
There was a mistake in my order with the size of the blanket I ordered and was charged extra ($40) ... I had to go through return policy and waiting extra time to receive my blanket. The products are amazing and comfortable...
December 28, 2021
Unprompted review
Reply from Calming Blankets
Hi Flavia,
I am so sorry to hear there was an issue with your order, and for any inconvenience this caused you.
However, I am happy to hear this has now been resolved and you are loving your products :)
Thank you so much for supporting Calming Blankets!
Bought it for myself but…
Bought it for myself but my husband stole it that very night! Now I’m just waiting for the quean/king size bamboo blanket to be restocked so we can share. 😄
December 27, 2021
Unprompted review
Reply from Calming Blankets
Hi Adelle,
Thank you so much for your lovely review - these mean so much to us!
You can never have too many Calming Blankets ;)
So happy to hear both you and your husband are big fans!
Dreadful Customer Service
If i could give less than 1 star i would.
Ordered blanket and pillow on 5th December for christmas present expecting shipment in 2-4 days.
Didn’t hear anything - couldn’t track order, couldn’t speak to anyone.
Emailed 19th December, got no response other than automated “we’ll get back to you within 2 days”. Emailed again on 22nd and reply came back that “a system glitch meant the out of stock FREE mask was reason my order hadn’t shipped”.
Meanwhile I have been bombarded with marketing emails on offers, which just makes the lack of communication worse.
I would love to be writing a review of the actual product, but unfortunately I didn’t get a chance due to extremely bad processes and non existent communication. I am disappointed and angry but my 10 year old daughter is heartbroken.
December 24, 2021
Unprompted review
Reply from Calming Blankets
Hi Lorna,
Please accept our sincere apologies for not being able to get your order to out to you in the original timeframe, and for any disappointment or inconvenience this has caused yourself and your daughter.
We understand this is not acceptable, and we are ensuring new measures are put in place to prevent these delays from occurring again.
I can see one of our lovely customer service agents has just responded to you now, and has provided you with further information. I hope her email finds you well.
If you need any further assistance from me, please don't hesitate to contact me at steph@calmingblankets.com.au.
Thank you so much for your patience and understanding during this time, Lorna.
Take care,
Steph
Don’t expect delivery if in a rush!
Wow, I had a weighted knitted blanket in my cart to order, went back an hour later and sold out. Asked when back in stock, answer back next day saying ‘soon’. So glad didn’t order start of this month, as fear would never have received by Xmas. Another friend ordered end of Nov and still waiting. Bad form. If not in stock stop selling products Calming Blankets!
December 23, 2021
Unprompted review
Reply from Calming Blankets
Hi Mike,
I am so sorry to hear that the Weighted Blanket you had intended to order became sold out.
Unfortunately, our stock levels have been significantly affected by the current global shipping crisis, with factors such as port congestion, truck shortages, and ongoing COVID-19 restrictions/requirements all playing a part.
We can't apologise enough that this has caused disappointment for yourself, and consequently you have been unable to place your order.
However, I would still love to be able to assist you further - could you kindly email me at steph@calmingblankets.com.au with 'Mike TP' as your subject line?
Thank you,
Steph
The blankets are amazing I have had…
The blankets are amazing I have had much better sleeps since I got it! Shipping was fast and the packaging is all eco friendly.
December 22, 2021
Unprompted review
Reply from Calming Blankets
Hi Amy,
Thank you so much for sharing!
We are so happy to hear your blanket is helping you to sleep better - this is exactly what they are designed for :)
We are grateful for your support!
Unfortunately this order took quite a…
Unfortunately this order took quite a while to arrive and it missed the person it was meant for.
So I had to repost at my expense.
December 22, 2021
Unprompted review
Reply from Calming Blankets
Hi Lyndy,
I am so sorry to hear your order was delayed in arriving, and as a result, missed the person it was intended for :(
This is certainly disappointing to hear!
Unfortunately, I haven't been able to locate your order details with the information you have provided here, but I would love to be able to make your experience slightly more positive :)
Could you kindly email me at steph@calmingblankets.com.au with your name and order number as the subject line?
I look forward to hearing from you soon!
Take care,
Steph
Ordered 3 blankets sets on 25th Nov…
Ordered 3 blankets sets on 25th Nov which is when payment was taken too!
I am struggling to get updates on delivery, I see some people have received theirs and I accept that there is issues with delivering at the moment.I was told by Charlie that things are starting to move forward and I would receive a delivery date last week. I have heard nothing.
I have spent a lot of money, would still like the 3 blanket sets but am getting no feedback.
Really disappointed
December 21, 2021
Unprompted review
Reply from Calming Blankets
Hi Jill,
Please accept our sincere apologies for not being able to get yours order to out to you in the original timeframe, and for any disappointment or inconvenience this has caused you.
Unfortunately, our orders have been significantly affected by the current global shipping crisis, which includes factors such as port congestion, severe truck shortages, and ongoing COVID-19 restrictions/requirements.
We can't apologise enough for the effect this has had on you as a customer too!
I can see one of our lovely customer service agents has now responded to your email enquiry, and has provided some further clarity on the situation for you. She will be more than happy to assist you in amending your order and ensuring it is sent out as soon as possible.
If you need any further assistance from me, please don't hesitate to contact me at steph@calmingblankets.com.au.
Thank you so much for your patience and understanding during this time, Jill :)
Take care,
Steph
Excellent love everything I have…
Excellent love everything I have brought my whole mob everything love your work 💕💕💕💕 keep it up 👍🏾
December 20, 2021
Unprompted review
Reply from Calming Blankets
Hi Monique,
This is wonderful to hear :)
We hope you and your family are all loving your Calming Blankets products!
Thank you for supporting our brand!
Reply from Calming Blankets
Hi Kristen,
We are so pleased to hear your Weighted Blanket is helping with your sleep - this puts a big smile on our faces :)
Thank you so much for your support!
Same as all the other 1 star reviews…
Same as all the other 1 star reviews here.
Ordered my blanket on 5 December with a view that it would arrive before Christmas but doubtful that will be the case now.
Downloaded the 'shop' tracking app which just says 'order placed' and has not been updated at all. Also says 2 - 4 day delivery which of course is false.
No contact number listed on contact details page and email doesn't work as I've emailed them 2 days ago and still received no response.
Appreciate that shipping delays, crises etc can make delivery times longer but I think you should be more transparent with potential buyers and manage expectations better. From the looks of it, you are losing customers because you are over-promising and not delivering. I'd appreciate an honest response to let me know what is going on with my order at least.
December 17, 2021
Unprompted review
Reply from Calming Blankets
Hi Max,
Please accept our sincere apologies for not being able to get your order to out to you in the original timeframe, and for any disappointment or inconvenience this has caused you.
Unfortunately, our orders have been significantly affected by the current global shipping crisis, which includes factors such as port congestion, severe truck shortages, and ongoing COVID-19 restrictions/requirements.
These are not intended to be excuses, but rather just to communicate the reality of the issues we have been facing in recent weeks. We can't apologise enough for the affect this has had on you as a customer too!
I can see one of our lovely customer service agents has since responded to your email enquiry, and has processed your cancellation and refund request.
If you need any further assistance from me, please don't hesitate to contact me at steph@calmingblankets.com.au.
Thank you so much for your patience and understanding during this turbulent time, Max.
Wishing you a safe and Merry Christmas!
Take care,
Steph
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