Calming Blankets Reviews 473

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Seems to be a common theme, ordered my blankets 22 days ago and nothing, no comms, no help, story keeps on changing, then it's logistics company, then it's backlog but no deliver, be careful. Updat... See more

Company replied

Rated 1 out of 5 stars

Do Not Use! Placed order on 28th Nov, received a confirmation email with no order number. Chased up few times and eventually cancelled it as no reply. They replied to say they couldn’t find my order... See more

Company replied

Rated 1 out of 5 stars

Ordered a blanket on 11th November, still waiting on 17th December. Fobbed off with various emails about delays and even regarding my request for a refund, and now radio silence. Also blocked on Faceb... See more

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Rated 5 out of 5 stars

Ever since I’ve had my calming blanket I actually look forward to going to bed instead of dreading it. I no longer toss and turn unable to get to sleep. I sleep soundly and wake up feeling refreshed.... See more

Company replied

Company details

Written by the company

Calming Blankets are premium weighted blankets designed to calm your mind and help you sleep. Our weighted blanket is designed to help relieve the symptoms of insomnia, anxiety, stress, and various sensory disorders.


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1.7

Bad

TrustScore 1.5 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Gorgeous bamboo blanket

I bought mine from the UK site. Service was good & product well-packed, arrived within the time specified.

The blanket itself is amazing! I got it in August so have used it for a couple of months before posting this. When I'm anxious or overwhelmed it does have a calming, containing quality to it. It eases the physical symptoms then I find my mind slows down as a result. It's even helpful for a nap during the day as it brings my heart rate down faster and makes me feel comforted.

I chose the bamboo blanket as I struggle to regulate my temperature & can get night sweats. When I've slept under it it's been brilliant, even during the last heatwave; no sweats or overheating (as I would get with the synthetic fabrics). It's still warm though - I haven't been cold when I've used it overnight as the night-time temperatures have been lower. The bamboo is also super-soft and silky, so really lovely against your skin.

A note about sleeping under it; the first couple of times I woke up feeling sluggish and woozy. This could be due to having one of the heavier blankets, or perhaps that I sleep more deeply when using it. I found that this went away with time though.

My only criticism would be the lack of choice where covers are concerned. It's a good idea to have a cover (especially if you're sleeping under it), but there's currently only grey or white. I bought my blanket in the beautiful pale green colour and I don't want to cover it in something dull. I can't use the blanket with a normal duvet cover as the weight will just cause it to fall into one lump inside. Pllllllleeeeeeeease can we have some nicely-coloured covers? Preferably in bamboo too, as the texture is gorgeous :)

October 29, 2023
Unprompted review
Rated 5 out of 5 stars

Arrived quickly, great product, free postage

Arrived quickly and free postage. Brilliant price for a brilliant product. Win/win! My sleep has improved over the last few days since using my new weighted blanket. I got the 6.8kg and highly recomend. I've now ordered the sleep/pillow spray. Really recommend my blanket.

September 17, 2023
Unprompted review
Rated 5 out of 5 stars

Paid for 9kg recieved 7.9kg... NOT HAPPY

Final update.... My new blanket came today and it weighs 9.9kg so I'm chuffed and can't wait to try it now. Massive thanks to Luke for fixing this for me yes there was slight trouble with Royal Mail but Luke was giving me updates and regular contact so now 5 star worthy. Again Thank you Luke.
Update - Luke a manager as contacted me and as sent me a new blanket and assured me it will be the correct weight and this was an isolated issue so fingers crossed my new blanket will be correct and I can use soon. I'll update when it arrives.
Update- so I got email at 9.28pm this evening asking to send picture of barcode on box. So I did to then get a reply saying yes you did recieve 9kg blanket, well I didn't so I replied that I weighed it and it's not 9kg so I want what I paid for and I want the manager to now contact me as this is ridiculous. Updates to follow
I have recieved my blanket the 9kg that I ordered and I thought this feels light, so I rolled up the blanket and weighed it to see that it only weighs 7.9kg. I have emailed the company with photo but its gutting that it was dispatched Monday so been waiting all week excited to try it this weekend to find out its not even heavy enough for adult male over 85kg so I wouldn't benefit from it. I am hoping the company reply to me soon with resolution to this issue and explain why I paid for 9kg and recieve 7.9kg. This is terrible business but I will update as soon as they reply and sort out.

August 10, 2023
Unprompted review
Calming Blankets logo

Reply from Calming Blankets

Hi Wayne,

I'm so sorry to hear that you've received the incorrect blanket - I can assure you this is certainly not up to our usual standards.

Our CS team are investigating this further; for now, I can see our manager has reached out to you to help resolve this issue ASAP.

- Steph

Rated 5 out of 5 stars

Gorgeous blanket, received pretty quickly

Took advantage of a half price sale to get my girlfriend something she's always wanted.

Received a gorgeous perfectly sized blanket very quickly - Ordered Wednesday and had the blanket by the following Monday. She's says she's never been calmer than when she's under the blanket, so thank you for your marvellous product. Much appreciated

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

Please do not order here if you want your items to arrive in a timely fashion

I ordered two Kevin the Koala teddies on July 3rd and it still hasn’t been dispatched (as of July 21st). I sent an email on July 13th to which the reply was “we’re busy, just be patient”. This is extremely unreasonable and frustrating.

I didn’t received any emails or explanations as to why it’s late, prior to me reaching out to them. Once I did reach it, I was told it’s because they experienced a higher volume of orders. The part that frustrates me the most is that they had a “50% off store-wide” sale when I ordered. Why bother with such a big sale if your warehouse or management staff are clearly incapable of handling it?

I am writing this review in the hopes that they finally just send my TWO TEDDY BEARS, if not I’ll be contacting them for a refund.

July 3, 2023
Unprompted review
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Reply from Calming Blankets

Hi Veronica,

I am so sorry to hear that you still haven't received your Kevin's :(

These definitely should have been delivered by now, and so we can completely understand your frustration with them not arriving yet.

I have escalated your inquiry and passed your issue onto our management team to investigate.

They will be in touch with you very shortly, and I'm sure they'll be able to help you out!

Take care,
- Steph

Rated 1 out of 5 stars

Don’t just wait and hope it will arrive…

Don’t just wait and hope it will arrive because chances are it won’t.
When I questioned where my order was first I was told to “just wait and don’t keep emailing” “it was the warehouse fault” , then it was “a problem with the website”, then the color I chose was out of stock- requested any other color in same blanket….. oh but then if needed to pay more so I could receive a blanket!

I’m afraid I don’t think this company care much about customers, especially after reading the reviews I see I’m not the only one.
I have received a refund but still left me out of pocket about $20.

July 14, 2023
Unprompted review
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Reply from Calming Blankets

Hi Julie,

I can assure you that customer satisfaction is our highest concern! I have passed your feedback and order information on to the management team, who have advised me that they will be in touch with you shortly.

Please keep an eye out for their email. We are certain that we can turn your experience around! :)

- Steph

Rated 1 out of 5 stars

Follow your order all the time, because don’t wait more than 2 weeks.

I placed my order on June 18, in all this time I have not received any information, if I did not contact them this week I would still be waiting for a blanket that was oversold... very bad first experience, they agreed to give me a refund, just a waste of time… My is family coming over next month and now I will have to buy in a different place without much time.

July 12, 2023
Unprompted review
Calming Blankets logo

Reply from Calming Blankets

Hi Camilo,

I am so sorry to hear that there was an issue with your order, I can assure you that this is not up to our usual standards!

Our Customer Service Manager has just reached out to you to assist. If you can check your emails at your earliest convenient, this email should now be there.

Thank you for your patience.

- Steph

Rated 1 out of 5 stars

I haven't received my order yet

I haven't received my order yet. I placed it on the first of June. I am currently speaking with ACCC and Fair trading to understand my rights as I believe this was handled unprofessionally. You have stolen my money as I have not received any communication apart from when I followed up and then was a standard template reply advising it is still being fulfilled within the CFC team. Next stage would be shipping. Looking at another 8 to 10 working days. This is a joke

June 1, 2023
Unprompted review
Calming Blankets logo

Reply from Calming Blankets

Hi Neo,

I'm so sorry to hear that your order has been delayed, I can assure you that this is not up to our usual standards!

I have escalated your query to management, who are in the process of reaching out to you as we speak, so please expect an email any moment now. I am confident the management team will be able to assist you promptly and effectively.

Thank you for your ongoing patience and understanding.

- Steph

Rated 3 out of 5 stars

Material and weight is good.

I really love the material and weight in the kids blanket but my 4 yr old struggles to get it to sit right which can have the opposite affect as the inside moves around the outer layer so I have to constantly straighten the edges out and also it’s slightly small for bigger kids which I didn’t realise so sad it won’t last to many years but overall it’s well made and a great weight.

June 8, 2023
Unprompted review
Calming Blankets logo

Reply from Calming Blankets

Hi Kira,

I'm very sorry to hear that you are having trouble with your blanket.

The inner weighted part of the blanket should be attached to the outer cover via the inner loops and ties.

These ties ensure that the beads stay evenly distributed and the weight does not bunch to one side of the blanket.

If some bunching is occurring, you can unzip the blanket and untie these ties, shake the blanket out flat to re-distribute the beads evenly, then re-tie the ties tightly.

I have attached a how-to video below for your reference:
https://www.calmingblankets.com.au/pages/how-to-change-the-cover-on-your-calming-blankets

I am hopeful this should solve your issue, but if you do have any further questions, please feel free to email me: steph@calmingblankets.com.au

- Steph :)

Rated 5 out of 5 stars

LOVE, LOVE, LOVE

Better than I expected. Took a week to get use to the weight. After a big operation, I felt I needed something to help me sleep at night. It is like a big hug. The blanket holds you in place so you don't toss and turn as much. I am thinking about getting another one. Love, love, love.

May 6, 2023
Unprompted review
Rated 4 out of 5 stars

Bamboo Vs king/queen quilt

I have two of their weighted blankets, I really prefer the bamboo one to the usual king/queen quilt. The bamboo one breathes very well and has great temperature regulation. I find that the usual king/queen blankets make me overheat quickly, but having the heavier blanket is amazing. Really wish they did a 12/15kg bamboo blanket!

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

I bought 4 of the Kevin Koalas for the…

I bought 4 of the Kevin Koalas for the youngest of my grandchildren. They don't sleep without them and if they're upset about something, they run for their new comfort buddies. They arrived very quickly and were really well packaged. I love the bag they come in because I was able to write a little note on them for the grandchildren.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

A BLESSING

The Calming blanket has improved our sleep substantially. My lower back pain has reduced. Love it.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great simple experience and very helpful team members

We had a very pleasant experience with calming blankets. The customer service team were extremely friendly and helpful and made us feel like we were their top priority. We received quick email responses when we had questions and found the whole experience of getting our weighted blanket very easy. In addition, we are very happy with the blanket weight and colour that we received.

April 24, 2023
Unprompted review

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