Calming Blankets Reviews 473

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Seems to be a common theme, ordered my blankets 22 days ago and nothing, no comms, no help, story keeps on changing, then it's logistics company, then it's backlog but no deliver, be careful. Updat... See more

Company replied

Rated 1 out of 5 stars

Do Not Use! Placed order on 28th Nov, received a confirmation email with no order number. Chased up few times and eventually cancelled it as no reply. They replied to say they couldn’t find my order... See more

Company replied

Rated 1 out of 5 stars

Ordered a blanket on 11th November, still waiting on 17th December. Fobbed off with various emails about delays and even regarding my request for a refund, and now radio silence. Also blocked on Faceb... See more

Company replied

Rated 5 out of 5 stars

Ever since I’ve had my calming blanket I actually look forward to going to bed instead of dreading it. I no longer toss and turn unable to get to sleep. I sleep soundly and wake up feeling refreshed.... See more

Company replied

Company details

Written by the company

Calming Blankets are premium weighted blankets designed to calm your mind and help you sleep. Our weighted blanket is designed to help relieve the symptoms of insomnia, anxiety, stress, and various sensory disorders.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

You're more likely to win the lottery than get a response from this customer service

Very bad customer service.
No way of contacting them other than email which they seem to ignore. They promote calm but really what they do here is induce stress.
I want to cancel an order and send back calming blanket as it is not for me in fact it felt horrible. Heavy and lumpy .
My order was sent out regardless of the fact I gave over 24 hours to cancel.
They give a time window to return the blanket and tell you you need to contact them for returning to get labels etc.
Days tick by with no response... I wonder if it's a plot so you keep the goods and avoid refunding you ? Eventually you'll give up getting ignored ?
Would not recommend this company at all
This has been over 1-2 business days as stated in your auto response

September 5, 2022
Unprompted review
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Reply from Calming Blankets

Hi Samantha,

Steph here, customer service supervisor.

I truly am sorry that you have not received a response regarding returning your products and any inconvenience this has caused. As stated in our response email we do ask our customer to allow 1-2 business day for a reply as we have received a large influx of emails as a result of the sale in the UK and are trying our absolute best to respond to everyone as quickly as possible.

I can see that one of our lovely customer service agents has responded to your email to provide further clarification on this situation and help you with your return.

If you need any further assistance from me, please don’t hesitate to contact me at steph@calmingblankets.com.au.

Thank you so much for your patience and understanding during this time.

Take care,
Steph

Rated 5 out of 5 stars

QT the Quokka soft toy

Brought QT the Quokka weighted soft toy for my long distance best friend just to show her I care and hope that QT will help her sleep at night and she loves him! Couldn’t recommend enough the customer service was great as well very helpful and quickly responded! QT arrived 4 days after checkout which is really good compared to a lot of other companies. I paid for the £2 extra safe delivery which is really good price but I think the free delivery would’ve been equally just as good due to the excellence of the customer service team who are quick to respond and happy to help! Thank you again calming blankets!

August 30, 2022
Unprompted review
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Reply from Calming Blankets

Hi Kelsie,

Thank you for sharing your experience with our company and our products.

We are absolutely thrilled to hear that your friend is loving her present.

What a truly thoughtful gift. Thank you so much for sharing!

We are grateful for your support of our brand.

Take care,
Steph

Rated 5 out of 5 stars

Best purchase! Worth the hype!

Blanket arrived super fast and I was so excited to try it out!! I was having trouble sleeping due to anxiety and stress thought the blanket would help me sleep better. It’s not a miracle product that immediately cured my insomnia the first night, but after using it for a few weeks I have noticed I’ve been overall sleeping better! I can fall asleep much quicker and get a deeper more restful sleep! I also grab it to curl up on the couch when I’m feeling anxious I’m general! It’s super soft and very comfortable I love it!!

August 31, 2022
Unprompted review
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Reply from Calming Blankets

Hi Sita,

Aw, this brings a big smile to our faces :)

We are so pleased to hear how well-loved your Weighted Blanket is.

Thank you for supporting us!

Take care,
Steph x

Rated 3 out of 5 stars

Great Blanket, Spam Emails

The blanket was great, but receiving an email every day or two from "Erika from Calming Blankets" is getting mighty irritating.

August 30, 2022
Unprompted review
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Reply from Calming Blankets

Hi Matt,

We are so thrilled to hear that you are loving Weighted Blanket.

However, I am sorry that the marketing emails have been frustrating for you.

I would love to be able to assist you further with this, and unsubscribe you from all future emails but unfortunately I cannot locate your order number or email address with the information you have provided here.

Could you kindly email me at steph@calmingblankets.com.au so I can have this issue sorted for you!

We want to make sure you have the best possible experience with our company.

Thank you,
Steph

Rated 3 out of 5 stars

I would have gone for an adult size I…

I would have gone for an adult size I thought kids/single bed it would have been that length my son wanted it to cover his legs and he’s only short for a 9 year old

August 30, 2022
Unprompted review
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Reply from Calming Blankets

Hi Andrea,

I'm very sorry that you are unhappy with the size of your Kids Weighted Blanket.

Here's what our website says about the kids sized blanket:

Blankets for children (which can also be used as lap covers) are 91cm x 121cm and weigh 2.2kg. We also offer a 4.5kg blanket for kids which is the size of an adult single blanket (198cm x 122cm).

If you like, you are more than welcome to send your Kids Weighted Blanket back to us and exchange it for the 4.5kg - this one is an adult single size blanket but still suitable for children over the 25kg mark. I am positive that the 4.5kg blanket would suit your son better.

Unfortunately I cannot locate your order number or email address with the information you have provided here.

Could you kindly email me at steph@calmingblankets.com.au, so I can send you a return label to cover the cost of sending that one back to us. :)

I am hopeful this should solve your issue!

Looking forward to hearing from you and getting your son a blanket that he loves!

Rated 5 out of 5 stars

Regular blanket but heavier

Didn't feel any different to a regular blanket but heavier. Did cause overheating on several occasions (this is with the cooling blanket). Not for everyone. Customer service were happy to offer free returns/refund. Great service.

August 26, 2022
Unprompted review
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Reply from Calming Blankets

Hi Xi,

I am so sorry to hear you are having some trouble with the weight of your Weighted Blanket.

I know this has likely been quite frustrating for you.

I would love to be able to assist you further with this, but unfortunately I cannot locate your order number or email address with the information you have provided here.

Could you kindly email me at steph@calmingblankets.com.au

We want to make sure you are absolutely loving your Weighted Blanket!

Thank you,
Steph

Rated 5 out of 5 stars

Mattress Topper

I bought a mattress topper and it has made the world of difference to our sleep. It is a wonderful product. I would also rate Calming Blanket's customer service very highly. The first topper we bought got lost in the mail by Aust Post. Calming Blankets sent out a replacement immediately via priority post at no further expense to me.

August 16, 2022
Unprompted review
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Reply from Calming Blankets

Hi Carole,
Thanks so much for leaving a review :)
I am so happy to hear you have received excellent customer service from our team!
We do absolutely pride ourselves on our customer care, so it is certainly rewarding to hear this feedback from you.
Thank you for choosing us!
Take care,
Steph x

Rated 1 out of 5 stars

I won the competition and I don't like…

I won the competition and I don't like it. It's really heavy enough to kill someone no joke from tara C u xx

August 12, 2022
Unprompted review
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Reply from Calming Blankets

Hi Tara,

I am very sorry to hear that you have been disappointed with the weight of your blanket.

I know this has likely been quite frustrating for you.

I would love to be able to assist you further with this.

I have reached out to you via email with some options in regards to exchanging your blanket for a lighter one - please check your inbox at your earliest convenience :)

We want to make sure you are absolutely loving your Weighted Blanket!

Thank you,
Steph

Rated 5 out of 5 stars

This blanket is an absolute game changer!

My sleep used to be really disrupted, I slept really lightly and often woke from dreams. Every morning I'd wake up feeling sleep deprived which had a carry over effect with my energy and my mood throughout the day. Since night one I've slept deeply and through the night. I use it every night now and look forward to going to bed and snuggling down with it knowing I'll feel rested when I wake. I do wish I'd discovered it years ago and will recommend it to everyone.

August 11, 2022
Unprompted review
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Reply from Calming Blankets

Hi Sasha,
Aw, we are absolutely thrilled to hear this :)
Thank you so much for sharing!
We are grateful for your support of our brand.
Take care,
Steph

Rated 5 out of 5 stars

Cuddle buddy

The plushies are beautiful and they fit perfect in your lap for a cuddle

August 4, 2022
Unprompted review
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Reply from Calming Blankets

Hi Lauren,
We are absolutely thrilled to hear this :)
The plushies do a wonderful job of helping to keep calm and relaxed. We are so happy to hear this is the same for you!
Thank you for choosing us!
Take Care,
Steph X

Rated 5 out of 5 stars

Adult Bamboo Weighted Blanket

I purchased my weighted blanket to see if it would help me sleep better. I've never liked switching to a lighter weight duvet for the Summer because I don't like how the 4.5 tog duvet feels on me, it's too light but with warmer nights I was overheating and waking in a sweat. The blanket felt a little strange for the first few nights and very heavy on my body but I slept much deeper than I usually do and wasn't tossing and turning in the middle of the night like I usually do. After 4 weeks of use, I'm sleeping much better and the blanket doesn't feel as heavy on my body but still provides a comforting feeling.

July 16, 2022
Unprompted review
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Reply from Calming Blankets

Hi Gillian,
Aw, this brings a big smile to our faces :)
We are so pleased to hear how well-loved your Weighted Blanket is.
Thank you for supporting us!
Take care,
Steph x

Rated 5 out of 5 stars

A Fantastic birthday present

I bought an adult-size weighted blanket as a birthday present for my wife as she loves it. She's had restful and uninterrupted sleep ever since.

Beyond the therapeutic benefits, the quality is great value.

Lastly, my ordering experience was very easy and delivery was within 2 days.

July 4, 2022
Unprompted review
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Reply from Calming Blankets

Hi Robert,
Wow, we are so pleased the blanket is helping your wife to relax and sleep better :)
Thank you for your sharing! We are so thankful for your support!
Take care,
Steph x

Rated 5 out of 5 stars

Best sleep ever.

Ever since I’ve had my calming blanket I actually look forward to going to bed instead of dreading it. I no longer toss and turn unable to get to sleep. I sleep soundly and wake up feeling refreshed. Wholeheartedly would recommend these blankets to anyone having difficulty getting to sleep and staying asleep.

May 21, 2022
Unprompted review
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Reply from Calming Blankets

Hi Karyn,

Thank you so much for your wonderful review!

We genuinely care about our customers and absolutely love to hear the positive impact our products have on their lives.

It is incredible to hear how much your blanket has helped you with your sleep :)

Take care,
Steph

Rated 5 out of 5 stars

I really like it!

May 10, 2022
Unprompted review
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Reply from Calming Blankets

Hello there,
Yay! This is amazing to hear :)
Thank you so much for choosing us!
Take care,
Steph

Rated 5 out of 5 stars

Very happy with the calming blanket…

Very happy with the calming blanket (4kg) I purchased for my daughter. She loves it!!

May 8, 2022
Unprompted review
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Reply from Calming Blankets

Hi Jillian,
Aw, we are absolutely thrilled to hear this :)
Thank you so much for sharing!
We are grateful for your support of our brand.
Take care,
Steph

Rated 5 out of 5 stars

I purchased the king size blanket for…

I purchased the king size blanket for my teenage son with Downsyndrome. He has a double sized bed but is fussy with it. It has to cover his bed and tuck in at the sides and be perfect. The King size only just tucks in so I was a little disappointed with that. He is enjoying it though and sleeping well, it is really silky-smooth I was worried about the dog catching her nails and marking the cover but this has not happened
Over all we are happy 😊

April 29, 2022
Unprompted review
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Reply from Calming Blankets

Hi Sadie,

Aw, we are absolutely thrilled to hear this :)

Thank you so much for sharing, and we hope your son continues to sleep through the night.

We are grateful for your support of our brand.

Take care,
Steph

Rated 5 out of 5 stars

I love my weighted blanket.

I love my weighted blanket. It is great to use even during the warmer weather.

April 26, 2022
Unprompted review
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Reply from Calming Blankets

Hi Lyn,
Aw, this brings a big smile to our faces :)
We are so pleased to hear how well-loved your Weighted Blanket is.
Thank you for supporting us!
Take care,
Steph x

Rated 5 out of 5 stars

In love!

We all absolutely love our new weighted blankets! We’re all converted after buying the family pack and can’t go back to duvets now! Love Love Love!

April 26, 2022
Unprompted review
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Reply from Calming Blankets

Hi Julie,
Yay! This is amazing to hear :)
We are so glad your family love their weighted blankets!
Thank you so much for choosing us!
Take care,
Steph

Rated 1 out of 5 stars

Order #CB207758

Order #CB207758 - with "same day" delivery

Tuesday morning: I placed an order for a friend's gift paid extra for the "same day" delivery to ensure delivery before the following Tuesday. I got an email soon after saying it was out for delivery. I heard nothing for the rest of the day.
Wednesday: Received an email from Star Track couriers saying order was out for delivery and providing a tracking number. No update to tracking details all day.
Thursday: No update to tracking details all day. Emailed calming blanket (because there is no phone number). I got an automated response saying they will respond in 1-2 business days and not to send any further emails for risk of being 'pushed back' in the queue.
Friday: Tracking details updated to provide that the Star Track job is now cancelled. Called Star Track and after 3 calls was advised that the reason for cancelling was that the stock wasn't provided to the warehouse. Text message from Calming Blankets received at 5:30pm saying I have been refunded $9.99.

Now stuck without the birthday gift for birthday on Tuesday. This business shouldn't offer same day delivery. It is false and misleading to lure customers in.

April 22, 2022
Unprompted review
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Reply from Calming Blankets

Hi Ramya,

Please accept our sincere apologies for not being able to get your order to out to you in the original timeframe, and for any disappointment or inconvenience this has caused yourself.

I can see one of our lovely customer service agents has just responded to you now, and has provided you with further information. I hope her email finds you well.

If you need any further assistance from me, please don't hesitate to contact me at steph@calmingblankets.com.au.

Thank you so much for your patience and understanding during this time, Ramya.

Take care,
Steph

Rated 5 out of 5 stars

I am improving my health while I sleep!

I am loving my 4.5 kg calming blanket. My sleep has definitely improved and I feel so much better because of it. It seems to help my body rest and detox better overnight. I can tell when I see myself in the mirror each morning! I also like the way it hugs my body for a snug fit, keeping the cold air out.

April 12, 2022
Unprompted review
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Reply from Calming Blankets

Hi Robyn,
Aw, we are absolutely thrilled to hear this :)
Thank you so much for sharing!
We are grateful for your support of our brand.
Take care,
Steph

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