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Calo UK Reviews 329

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 292 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its high quality and delicious taste, often highlighting the freshness of the meals. Many appreciate the user-friendly experience, especially the ability to customize meals to fit individual dietary needs and goals. People find the service to be a game-changer for healthy eating, saving time and offering great variety. However, some people were dissatisfied with the delivery service, citing issues like late deliveries, bags not being collected, or food being delivered at inconvenient times. A few other people also felt that the service had declined, mentioning concerns about inconsistent macro calculations and occasional missing or damaged food items.

What people talk about most

Product

Clients share positive opinions on product, praising the delicious, fresh, and high-quality meals. Many... See more

Quality

Consumers generally express satisfaction with the quality of the food. Many reviewers highlight the great... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the reliable and consistent... See more

Service

People report ambiguous experiences with service. Many customers praise the service as reliable, convenient,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the convenience and ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good solution for somebody trying to keep a steady sustainable well rounded diet. Taste and quality is good. Much better than grabbing take away lunch / meal deal in the office. I like that the meals... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really good experience with Calo. The meals are healthy, well-balanced and genuinely tasty, which isn’t always the case with meal plans. I also like that you can tailor the plan to your mac... See more

Company replied

Rated 5 out of 5 stars

This eating program has truly been a game changer for me. I’ve been training 5-8x a week consistently for the last few years but could never quite get into the shape I wanted. Since trying the high pr... See more

Company replied

Rated 5 out of 5 stars

Calo is insane- if you want to know you are eating healthily, whilst feeling like you have a private chef hand delivering meals to your door every day, you have to try it. Getting the meals fresh to y... See more


Company details

  1. Meal Delivery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer

About Calo UK

Written by the company

Making Healthy Easy

Calo is on a mission to make healthy easy by providing personalised meal plans and daily doorstep delivery. Guided by three core pillars—personalisation, convenience, and premium positioning.

Date+Kale salad-image

Calo’s app-based platform harnesses advanced nutritional algorithms to deliver personalised meal plans that cater to each customer’s unique dietary preferences and nutrition goals.

With weekly and monthly packages available, the service offers an extensive, rotating menu for breakfast, lunch, and dinner, ensuring variety and flexibility. Daily doorstep delivery, a customisable meals, and the option to add individual meals are just a few of the features that set Calo apart.

With its unwavering commitment to helping people live healthier lives, Calo is poised to become a staple for busy Londoners seeking nutritious, delicious meals—delivered right to their door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

329 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Unbelievably tasty and just takes a…

Unbelievably tasty and just takes a massive stress out my life whilst having a baby to look after. Couldn’t recommend them highly enough

September 7, 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Thank you so much for the amazing review, Harry! 💚

Rated 5 out of 5 stars

Great food & convenient!

Love Calo! The app to order food is so easy to use and convenient. The food always tastes great and makes healthy eating so easy when my schedule is so busy!

September 8, 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Thank you so much for the amazing review, Natasha! 💚

Rated 5 out of 5 stars

A totally personalised experience

A totally personalised experience. I am currently in a fat loss phase and Calo makes my life SO easy.

Not only that the meals are the highest quality, delicious and tailored to my every need.

The app is super easy to use and makes swapping meals, leaving out ingredients and changing delivery details a seamless experience.

I would recommend to any of my clients/ friends/ family!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Used Calo on and off for the last 2…

Used Calo on and off for the last 2 years whenever my schedule was super busy. Meals were always delicious and customised to my goals. Also very easy to communicate with customer service whenever I had a question or request.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for business owners

I went with Calo as I never find time to eat clean food while running my businesses. I have tried other services, but taste and texture was always an issue. Which is why I went to Calo. I love every meal, it works for my lifestyle, and it's keeping my fuelled for work & fitness. Thanks guys!

August 11, 2025
Unprompted review
Rated 4 out of 5 stars

Great food - terrible app

Pros: good meals, varied and fresh. Allows you to pick your macros and exclude foods not to your liking. It also allows you to swap meals out and provides all the info (calories, macros) to make the right selection according to your goals. I like the convenience of daily deliveries and reusable bags, which are better for the environment.
Also shoutout to their customer service team who is always quick to help!

Cons: the app is incredibly painful to use. It’s very difficult to pick a schedule if you need flexibility on days of week. I’ve been overcharged several times as a result, which Calo customer service has rectified after contacting them. Now, I usually end up contacting customer service to help me plan my schedule, which is not a great user experience. Calo, do better here!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been pleasantly surprised by the…

I’ve been pleasantly surprised by the ease of transition to Calo from FFF! The app is great for customising and picking meals, scheduling last minute pauses when I travel, and we’ve never had any issues with delivery!

Being a long-term customer, the great quality food was an assumed “given” but the added menu choices and variety is really a step up: very pleased!!!

September 8, 2025
Unprompted review
Rated 2 out of 5 stars

Used to be better when it was Fresh Fitness Food

Used to be much better food when it was “fresh fitness food“. Boxes are prettier, app is better, but food quality is worse. Everything comes with rice or cous cous – should have rebranded “Rice”.

UPDATE - they didn’t reach out like they said they would below, so I sent them this message.

Guys – I have to give you some serious feedback. Things have gone downhill since fresh fitness food. The food quality is sh1t. The meat is stringy. The salad is quite frankly disgusting – the sh1t you’d get at a canteen when they run out of food. Everything is 90% rice, couscous, pasta, potatoes or beans. I’ve just researched a few of your competitors to move – and they’re exactly the same. There’s nothing between you guys anymore. You’ve lowered your standards. Yes the box and the app is prettier but I don’t really give a sh1t about that. Also – if I don’t actively monitor what you’re sending me I get the most revolting sh1t. I didn’t check in on Friday and the stuff you’ve sent me for Monday – I’ve just thrown it all in the bin again. Completely blo*dy awful. Please for the sake of your remaining clients get your sh1t together. I just hope you’re making lots of money. There has to be some upside to all of this.

Just a reminder: your clients want delicious food. Not bulk. Not flavourless volume. I used to sit back after a meal from fresh fitness food and go – wow I feel like I’ve just been to a restaurant, that was delicious! This is why I’ve been a client for 10+ years. Now I feel like I’ve arrived at a motorway café when all the food has run out. Rice rice rice and rice. Rice anyone? Have some rice. *or couscous

September 7, 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Hello,

Thank you for sharing this feedback. I'm sorry to hear that you feel the food quality has declined since our rebrand from Fresh Fitness Food to Calo.

We've made a lot of changes, and while we're glad you like the new look of our boxes and the app, it's clear we haven't hit the mark on the most important part: the food itself.

We are always working to improve our menu so l'll reach out to you directly to get more of your thoughts.

Mica
Team Calo

Rated 1 out of 5 stars

Premium price for a poor service

Calo markets itself as a premium fresh food service, but in just a few days I’ve experienced multiple failures - misleading sign-up, late deliveries, missing items, and even a refund offer that was later retracted. For the price point, the service feels unprofessional and poor value.

When ordering, I provided my address as the first step and the app still gave me the option to select daily deliveries, which I did when choosing my meals. Only after my first box arrived was I told daily delivery isn’t available outside London, and that I’d need to accept grouped deliveries of at least three bags. This forced me to change meals I had already selected a week before.

Calo’s entire pitch is fresh, daily delivery - yet if food is sent three days in advance, it’s not truly fresh. Customers outside London are being asked to pay the same premium price for a lesser service, while Calo themselves save on transport costs.

My first order also arrived an hour late, meaning I couldn’t eat lunch as planned and the meal went to waste. Since then, meals have arrived incomplete, with sauces missing and only acknowledged via an app message after shipping.

On top of this, I was explicitly offered a refund back to my bank account, which I accepted - only for it to be retracted by a number member of their team and replaced with an offer of app credits.

I originally deleted my first review when the team reached out to resolve things, but the repeated issues since then have left me no choice but to share my honest experience.

Based on what I’ve experienced, I cannot recommend Calo … especially for anyone outside London.

September 3, 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Hi Becky,

Thank you for your feedback. I'm so very sorry to hear about your experience.

I understand your frustration with the delivery service outside of London and the repeated issues you've faced with late and incomplete orders. This is not the standard we aim for.

I will look into the details of your account and be in touch with you shortly to discuss this further.

Mica
Team Calo

Rated 1 out of 5 stars

Late delivery

Late delivery, long time to contact customer service and they put 3 cutlery for 9 meals

August 22, 2025
Calo UK logo

Reply from Calo UK

Hi Abdulmajeed,

I'm so sorry to hear about the issues you experienced with your recent order. This is definitely not the experience we want for our customers. I understand how frustrating it is when a delivery is late, especially after waiting a long time to get in touch with customer service.

We've been working to improve our delivery and customer support processes, and your feedback is crucial in helping us identify where we need to make changes. I'm also really sorry that the wrong amount of cutlery was sent with your order. We'll be reviewing our packing process to ensure this doesn't happen again.

I'll be in touch and we can discuss how you’d like to move forward.

Mica
Team Calo

Rated 5 out of 5 stars

So far so good

I’m on the custom macros plan and have been super impressed at how easy the whole process has been. I was a bit unsure at the beginning but the CX team put me in touch with their nutritionist and she helped me understand and it’s been seamless since! Having the delivery on my doorstep every morning when I wake up is also a plus.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The food is excellent. Best I have had, and I have used a number of the other companies.

I had difficulty with the delivery aspect initially, but Calo were very responsive and resolved this.

Would highly recommend.

August 22, 2025
Calo UK logo

Reply from Calo UK

Hi Ben,

Thank you for your feedback. I'm very sorry to hear that you had a disappointing experience with your delivery. I understand how frustrating it is when a service is unreliable.

I would like to look into what happened with your order and I'll be in touch with you to discuss how we can move forward from this.

Mica
Team Calo

Rated 3 out of 5 stars

Limited Menu Outside London

Limited menu if you live outside London.
I don’t like chilli’s. Preferences ignored and chilli’s included in high proportion of meals on menu.

If outside London:
Delivery once a week: one days menu choice for 5 days

OR
Delivery twice a week: six days (additional charge) from two menu choices.

Not what I signed up for.

Delivered up to 12.00pm. One day behind for breakfast. Yoghurt breakfast grams off the charts for average female 🫣 Huge!

Meat protein is minced or ‘pulled’ in most meal options. Why?

September 1, 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Hi Mary,

Thanks for your feedback. I'm sorry to hear about your experience with the menu and delivery options outside of London. I understand your frustration with finding chillies in some of the meals, especially as you don't like them.

I will be in touch with you shortly to discuss this further.

Mica
Team Calo

Rated 5 out of 5 stars

I am a BIG FAN

Loved all of my meals and it was just such a seamless process. I would simply open my front door and receive food for the next day.

Cannot believe how efficient and flexible the whole process was. I am so impressed!

August 22, 2025

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