People now days only bother writing a review and complain about a service or product. This is exactly why I owe a thank you as credit and acknowledgment is due. From the moment The Calor rep Ann... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are basically stuck at them, because 25 years ago developer signed "contract" with calor gas... 2 weeks ago they send another price increase, but they are already THE MOST EXPENSIVE COMPANY. N... See more
HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND... See more
Company replied
I have just renewed my Calor Gas contract after I spoke with Emily, who was extremely helpful and informative. Any concerns & questions I had were answered by Emily in a concise and very polite manner... See more
Company replied
Company details
Written by the company
We are a leading supplier and distributor of Liquefied Petroleum Gas (LPG) in Ireland, allowing customers who are located off the natural gas grid use LPG gas. For more than eight decades, Calor has dedicated itself to meeting the energy requirements of both homes and businesses. We deliver the warmth, comfort, and reliability of LPG to your doorstep.
Contact info
Dublin 12, Ireland
- 014505000
- bulksupport@calorgas.ie
- calorgas.ie
3.2
Average
718 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered pigtails for propane cylinders…
Ordered pigtails for propane cylinders and everything went 100%. Delivery was excellent. Well done guys.
January 10, 2021
Arrived promptly
Arrived promptly. Very well packaged. The assembly instructions left a lot to be desired. Presumably the Chinese to English translation. It is mobile due to the wheels but need to be very careful of the glass tubes when moving the unit. Lovely effect when lit and heat output is quite good.
January 8, 2021
Reply from Calor Ireland
Thank you for your feedback Joe. Customer satisfaction and providing a good quality service to all our customers is very important to us. We will pass the assembly feedback to the relevant department.
I am delighted with the product
I am delighted with the product, delivery was really quick.
Kind regards David.
January 8, 2021
Reply from Calor Ireland
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Excellent customer service
Excellent customer service. Received my product in tact and in time estimated
January 6, 2021
Reply from Calor Ireland
Thank you for your feedback Noreen. Customer satisfaction and providing a good quality service to all our customers is paramount.
Reply from Calor Ireland
Thank you for your feedback and your recommendation Geraldine, it is very important to us to ensure our customers receive top quality products and an excellent service.
Good service prompt delivery
January 6, 2021
Reply from Calor Ireland
Thank you for your feedback Rosaleen, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Bought heater a month ago
Bought heater a month ago. Keeps cutting out less then an hour on no matter what setting. Then won’t restart for about an hour. Feels like starter but even when starting first time in the day it comes on and off about 3 times before it stays on. Very frustrating
January 6, 2021
Reply from Calor Ireland
Thank you for your feedback Michael, it is very important to us. We are sorry to hear that you are having issues with your heater. A member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for any inconvenience this has caused you.
Very pleased with my purchase
Thank you calor gas I am very pleased with my stove and quick delivery Excellent service
January 5, 2021
Reply from Calor Ireland
Thank you for your feedback Bridget. Customer satisfaction and providing a good quality service to all our customers is paramount.
I purchased a gas heater but it can be…
I purchased a gas heater but it can be very difficult at times to start. I hope it is only a temporary problem.
January 5, 2021
Reply from Calor Ireland
Thank you for your feedback Richard, it is very important to us. We are sorry to hear that you are experiencing difficulties when lighting your heater. The control buttons can sometimes be stiff due to the heater being new but will loosen up with repeated use. If you are still having issues with it please do not hesitate to contact our Customer Service Team via the "contact us" tab at the bottom of our website.
Very efficient
Very efficient. Quick delivery and delighted with our Manhattan gas fire.
Thank you!!!
January 5, 2021
Reply from Calor Ireland
Thank you for your feedback Ms Cullen. Customer satisfaction is paramount and we are pleased that you are happy with your gas fire and the service we provided.
Reply from Calor Ireland
Thank you for your feedback Marie. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Customer service could be greatly improved
We ordered a product with promise of " next day delivery " , we did understand they'd be potential delays as it was leading up to Christmas and after wasting several days' sitting in, waiting on a product that never arrived, all the while, sending enquiries as to arrival, with little or no reply, we finally discovered their courier service had lost the product & we were not informed of this situation. Only after a furious email was sent, they dispatched another delivery of the product which finally arrived, TWO weeks' later.
They DID give us a money off voucher along with an apology which barely made up for the inconvenience.
January 4, 2021
Reply from Calor Ireland
Thank you for your feedback Aisling, we are sorry to hear that you had issues with your delivery. We can see that you contacted our Customer Service Team and requested an estimated arrival date on the day your order was placed. The reply given was "The order is leaving tomorrow and all being well should be with you on Thursday" this was not a promise or guarantee for next day delivery as unfortunately with COVID restrictions and the Christmas period we are unable to guarantee next day delivery due to all courier services experiencing delays. The postal service you opted for on your order was the free standard delivery which can normally take anything up to 3-4 working days in normal circumstances, the next day delivery option was not selected. We can see that there was an issue with the courier and your parcel was misplaced which delayed your delivery and unfortunately was out of our control. Our Customer Service Advisor kept in regular contact with you informing you that we were chasing the delivery up with the courier. We sent a replacement order out 2 days after the 3-4 working day delivery period had lapsed as the courier could not locate your parcel. We apologise for all the inconvenience and upset this caused you.
Took my order for a regulator
Took my order for a regulator , didn't have it in stock, told me you would issue a credit note.
I had to to contact you twice before it was finally issued.
January 4, 2021
Reply from Calor Ireland
Thank you for your feedback Brian, it is very important to us. We are sorry to hear that your refund took longer than expected and for any inconvenience this caused you.
I bought the Provence heater (and its…
I bought the Provence heater (and its excellent) for myself at a local retailer and then subsequently bought a Kingavon online for my daughter. She received a voucher for a discount on her gas bottle but I didn't. Please advise.
January 3, 2021
Reply from Calor Ireland
Thank you for your feedback Michael, it is very important to us. We offer a voucher for heaters purchased on our online shop but unfortunately we have no control of what outside retailers offer as part of their sale.
I ordered a Calor Living Flame portable…
I ordered a Calor Living Flame portable gas heater on 23rd December and it arrived at my home on the morning of 24th December. I thought that was good service.
January 2, 2021
Reply from Calor Ireland
Thank you for your feedback Elizabeth, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Fantastic service
Fantastic service.
Order turned around and delivered in 24 hours.
Support team were extremely helpful coordinating delivery.
Love the unit. Looks beautiful works really well.
Impressed with Calor. Two thumbs up.
January 1, 2021
Reply from Calor Ireland
Thank you for your feedback Paul. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Excellent fire delivery so quick…
Excellent fire delivery so quick totally satisfied
December 31, 2020
Reply from Calor Ireland
Thank you for your feedback Tom. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Reply from Calor Ireland
Thank you for your feedback Paul, it is very important to us to provide a good quality service to all our customers.
Very prompt service for delivery of gas…
Very prompt service for delivery of gas heater. Good product with good customer service
December 30, 2020
Reply from Calor Ireland
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.