Calor Ireland Reviews 718

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

People now days only bother writing a review and complain about a service or product. This is exactly why I owe a thank you as credit and acknowledgment is due. From the moment The Calor rep Ann... See more

Company replied

Rated 1 out of 5 stars

We are basically stuck at them, because 25 years ago developer signed "contract" with calor gas... 2 weeks ago they send another price increase, but they are already THE MOST EXPENSIVE COMPANY. N... See more

Rated 1 out of 5 stars

HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND... See more

Company replied

Rated 5 out of 5 stars

I have just renewed my Calor Gas contract after I spoke with Emily, who was extremely helpful and informative. Any concerns & questions I had were answered by Emily in a concise and very polite manner... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

We are a leading supplier and distributor of Liquefied Petroleum Gas (LPG) in Ireland, allowing customers who are located off the natural gas grid use LPG gas. For more than eight decades, Calor has dedicated itself to meeting the energy requirements of both homes and businesses. We deliver the warmth, comfort, and reliability of LPG to your doorstep.


Contact info

3.2

Average

TrustScore 3 out of 5

718 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent servis

December 30, 2020
Calor Ireland logo

Reply from Calor Ireland

Thank you for your feedback Beata. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, ordered on Sunday night, delivered on Tuesday, had a cracked button and was replaced within 2 days, customer service was excellent highly recommend calor gas company for their quick and efficient service plus my heater is fab

December 30, 2020
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Reply from Calor Ireland

Thank you for your feedback and your recommendation Anne, it is very important to us to ensure our customers receive top quality products and an excellent service.

Rated 5 out of 5 stars

Excellent service

Excellent service, received the delivery within 2 days from order.

December 29, 2020
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Reply from Calor Ireland

Thank you for your feedback Cormac, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.

Rated 5 out of 5 stars

I received my order within three days…

I received my order within three days and I did not exoect that and it is excellent I love it.
Thank you so much

December 29, 2020
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Reply from Calor Ireland

Thank you for your feedback Nabila, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.

Rated 5 out of 5 stars

Very quick even with the pandemic going…

Very quick even with the pandemic going on,very pleased with competitive prices. Looking forward to doing more business with Calor gas.

December 29, 2020
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Reply from Calor Ireland

Thank you for your feedback Alec. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.

Rated 5 out of 5 stars

My gas ring wasn't working well when I…

My gas ring wasn't working well when I got it but with the help of one of your team named Alan, he told me what to do and now my ring is working perfectly.

December 28, 2020
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Reply from Calor Ireland

Thank you for your feedback Veronica. We are pleased that you are happy with our service and our after sales via our Customer Service Team.

Rated 4 out of 5 stars

BUtane gas refills-plastic top cracked in transit!

Product itself works perfectly as a gas refill canister and delivery time was fine. Canister top comes with various sized nozzles which is handy if needed. but the plastic top of one of the gas canisters was cracked/ broken, probably happened during transportation as all the bits of it were in the packaging. Lucky I purchased 2 canisters so I can use top for other one when needed.

December 28, 2020
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Reply from Calor Ireland

Thank you for your feedback James. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear one of the items you received was damaged but glad you can work round it. We will pass this onto our courier.

Rated 5 out of 5 stars

The heater was delivered the next day…

The heater was delivered the next day and works great.

December 28, 2020
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Reply from Calor Ireland

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.

Rated 5 out of 5 stars

Efficiency is the key!

Easy and efficient online shopping with fast track delivery!

December 28, 2020
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Reply from Calor Ireland

Thank you for your feedback Paddy. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after sales process.

Rated 5 out of 5 stars

Very happy with my calor gas stove

Very happy with my calor gas stove, it's beautiful and very cozy, I love it, thank you xx

December 28, 2020
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Reply from Calor Ireland

Thank you for your feedback Mary. Customer satisfaction is paramount and we are pleased that you are happy with your gas heater and the service we provided.

Rated 5 out of 5 stars

Very good portable gas heater and very…

Very good portable gas heater and very good delivery time, as fast as next day. Amazing atmosphere.

December 27, 2020
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Reply from Calor Ireland

Thank you for your feedback Thiago. Customer satisfaction is paramount and we are pleased that you are happy with your gas fire and the service we provided.

Rated 5 out of 5 stars

5 ⭐️ Would highly recommend.

Excellent heating product it’s neat & tidy plus very easy to operate. It’s stylish in appearance & can be moved with ease.

December 26, 2020
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Reply from Calor Ireland

Thank you for your feedback Arlene. Customer satisfaction is paramount and we are pleased that you are happy with your gas fire and the service we provided.

Rated 5 out of 5 stars

Fantastic service and company

Fantastic service and company. I ordered a heater expecting it to be delayed over Xmas however it came within hours. We also have the main outside calor gas tank and it’s fantastic. Always warm and hot water on demand. It’s the best thing ever for any home. We have elderly parents too so getting cold isn’t an option for them but since we got in Calor we have never had a cold day or night again.

December 26, 2020
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Reply from Calor Ireland

Thank you for your feedback Daithi. Customer satisfaction and providing a good quality service to all our customers is paramount.

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivered within two days and works wonderfully. 5 stars without a doubt.

December 25, 2020
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Reply from Calor Ireland

Thank you for your feedback Pat, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.

Rated 5 out of 5 stars

Great service

Great service . Delivered on time. Had small issue upon opening my new gas stove and dealt with professionally by Adam.

December 25, 2020
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Reply from Calor Ireland

Thank you for your feedback Patrick. We are pleased that you are happy with our service and our after sales via our Customer Service Team.

Rated 1 out of 5 stars

Lack of Heat

A serious lack of heat coming from the patio heater. You have to almost be right beside the heater to feel any heat. The range of heat is seriously over stated on the packaging And promotional material. I’ll be contacting Calor Gas about false advertising on the range of heat and looking for a refund.

December 23, 2020
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Reply from Calor Ireland

Thank you for your feedback Shane. Customer satisfaction and providing a good quality service to all our customers is very important to us. One of our customer service team will be in touch shortly to try and resolve this for you as quickly and easily as possible.

Rated 5 out of 5 stars

GREAT SERVICE.

GREAT SERVICE.
Delighted with my purchase

December 23, 2020
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Reply from Calor Ireland

Thank you for your feedback Margaret. Customer satisfaction and providing a good quality service to all our customers is paramount.

Rated 5 out of 5 stars

Very happy with delivery of my purchase…

Very happy with delivery of my purchase within 24 hours to my door. Quality cast iron two burner. More than happy to recommend Calor Gas to others.

December 20, 2020
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Reply from Calor Ireland

Thank you for your feedback and your recommendation Mary, it is very important to us to ensure our customers receive top quality products and an excellent service.

Rated 5 out of 5 stars

Manhattan Heater

Very pleased with my purchase of Calorgas Manhattan heater. It looks great and delivery was really quick too.

December 20, 2020
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Reply from Calor Ireland

Thank you for your feedback Ellen. Customer satisfaction is paramount and we are pleased that you are happy with your heater and the service we provided.

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