People now days only bother writing a review and complain about a service or product. This is exactly why I owe a thank you as credit and acknowledgment is due. From the moment The Calor rep Ann... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are basically stuck at them, because 25 years ago developer signed "contract" with calor gas... 2 weeks ago they send another price increase, but they are already THE MOST EXPENSIVE COMPANY. N... See more
HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND... See more
Company replied
I have just renewed my Calor Gas contract after I spoke with Emily, who was extremely helpful and informative. Any concerns & questions I had were answered by Emily in a concise and very polite manner... See more
Company replied
Company details
Written by the company
We are a leading supplier and distributor of Liquefied Petroleum Gas (LPG) in Ireland, allowing customers who are located off the natural gas grid use LPG gas. For more than eight decades, Calor has dedicated itself to meeting the energy requirements of both homes and businesses. We deliver the warmth, comfort, and reliability of LPG to your doorstep.
Contact info
Dublin 12, Ireland
- 014505000
- bulksupport@calorgas.ie
- calorgas.ie
3.2
Average
718 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for the reminder service
Thanks for the reminder service. I was delighted to get an email advising that the BBQ part I had been looking for previously was ‘back in stock’. I logged in and ordered it immediately along with another item. Ordering and delivery was seamless.
December 15, 2020
Reply from Calor Ireland
Thank you for your feedback Dan. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after sales process.
Delighted with my purchase & appreciate…
Delighted with my purchase & appreciate my voucher very much . Thank you.
December 14, 2020
Reply from Calor Ireland
Thank you for your feedback Rose. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Reply from Calor Ireland
Thank you for your feedback Eamon. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
10 Days after ordered and paid in full - got some tracking number
I need to re-write my review, as after finally got a tracking number from support. It's understood that the Courier they are using has delayed the parcel with 9 days, not giving a tracking number. truly hope the parcel shall be delivered soon, and my opinion would be Calor to try some other delivery companies.
The support person was great (did all he could), but still the delivery service may be handled way better
December 14, 2020
Reply from Calor Ireland
Thank you for your feedback Petar, it is very important to us. We are sorry to hear that you have not yet received your parcel and did not appear to get a tracking number sent through to you. We can see from our records that a member of our Customer Serve Team contacted you this morning to update you on your delivery. We apologise for any inconvenience this has caused you.
Great heat from fire delivered.
December 14, 2020
Reply from Calor Ireland
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Very efficient service
December 13, 2020
Reply from Calor Ireland
Thank you for your feedback Maureen, it is very important to us to provide a good quality service to all our customers.
Goods arrived on time
Goods arrived on time. They are as described and work beautifully. Thanks for the product, we will definitively order more.
Best wishes
Sylvia
December 13, 2020
Reply from Calor Ireland
Thank you for your feedback and your recommendation Sylvia, it is very important to us to ensure our customers receive top quality products and an excellent service.
Staff very helpful
Very helpful, once you contact them.
Issue with Irish tel number.
Also some confusion about price quote stg / € payment.
In general though, a good shopping experience.
December 12, 2020
Reply from Calor Ireland
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us which includes Technical Support and advice from our Customer Service Team.
Very happy 😃
December 11, 2020
Reply from Calor Ireland
Thank you for your feedback Joseph, it is very important to us to provide a good quality service to all our customers.
Clear website which automatically…
Clear website which automatically recommended other items I would require with my initial purchase. Unfortunately one item was unavailable but customer support sent details of the item and an image of it, so I knew what I was to look for if purchasing elsewhere.
December 10, 2020
Reply from Calor Ireland
Thank you for your feedback Lorraine. We are pleased that you are happy with our service and our after sales via our Customer Service Team.
My cylinder arrived quickly
My cylinder arrived quickly. Am pleased with it. It will only be used as a backup in case of emergency but it is good to know it is there.
December 10, 2020
Reply from Calor Ireland
Thank you for your feedback Unafran. Customer satisfaction and providing a good quality service to all our customers is very important to us.
My item was delivered promptly
My item was delivered promptly. I had left instructions for delivery man saying if I was not in to deliver it to either of 2 of my neighbours. It was left at the side of my house in the pouring rain.
1. It could have been stolen
2. The box was soaking wet and there is no way I can possibly wrap it up.. it is a gift for my husband for Christmas. I had meant to contact your customer care team in relation to the delivery firm you use as I found that very unsatisfactory.
December 10, 2020
Reply from Calor Ireland
Thank you for your feedback Niamh, it is very important to us. We are sorry to hear that your parcel was left outside in the rain and not delivered as per your delivery instructions noted on your order. A member of our Customer Service Team will be in contact with you today and this will be passed on to the courier provider to discuss this with the driver. We apologise for the inconvenience this has caused you.
Reply from Calor Ireland
Thank you for your feedback Peter. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Reply from Calor Ireland
Thank you for your feedback Sanjib, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Very happy with the purchase
Very happy with the purchase. Quick delivery it's perfect
December 9, 2020
Reply from Calor Ireland
Thank you for your feedback Jenny. Customer satisfaction is paramount and we are pleased that you are happy with your order and the service we provided.
Reply from Calor Ireland
Thank you for your feedback Teresa. We have tried to put as many photographs onto the website to provide an accurate description including a photo of the product sat on a BBQ for size comparison.
Reply from Calor Ireland
Thank you for your feedback Niamh. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after sales process.
Very happy with my purchase and great…
Very happy with my purchase and great value as well
Thanks
December 8, 2020
Reply from Calor Ireland
Thank you for your feedback Michael. Customer satisfaction is paramount and we are pleased that you are happy with your order and the service we provided.
Calor Gas got my garden heater covered!
This year I ordered a new garden heater from Calor Gas. The heater is great. The winter cover was not available at the time but the Calor Gas website offered to let me know when the product would be available. This happened and I ordered the cover. Promptly delivered, it was easy to zip over my heater. It's durable and weatherproof and will keep my heater protected! Great service.
December 8, 2020
Reply from Calor Ireland
Thank you for your feedback Sue, it is very important to us. We are pleased that you are happy with your order and aim to provide all our customers with good, quality products at competitive prices.
The heater was delivered on time and…
The heater was delivered on time and was exactly as described. The only problem was the control knob was broken on arrival but the heater still worked perfectly. No issue with the delivery or product really
December 8, 2020
Reply from Calor Ireland
Thank you for your feedback John, it is very important to us. We are sorry to hear that your control knob was broken on receipt of your heater. A member of our Customer Service Team will be in contact with you today to resolve this for you. We apologise for any inconvenience this has caused you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.