Ordered aluminium water bottles - got an email asking if I would take NEON yellow. Had DHL contact me re the unpaid duty (genuine call / email - verified by going to the DHL website etc). Chased... See more
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See what reviewers are saying
I had a couple of years of amazing service from these guys and then this year they did half an order (brilliantly) and never sent the second half. I see from the website they've gone bankrupt so I gue... See more
I ordered coffee cups with a logo. The quality came out quite good, and the price was reasonable. What I like in particular with Camaloon that you don't have a minimum order quantity like 50 pieces an... See more
If I could give less than 1 star I would. Never again will I order from this company. Placed order for keyrings in April, and still to receive delivery of them, its now October. Don't expect to receiv... See more
Company details
Information provided by various external sources
Promotional Products, Corporate Gifts & Promotional Merchandise from Camaloon. Top quality & Fast delivery.
Contact info
27 Old Gloucester Street, 3AX, London, Spain
- (+44) 203 5148 622
- camaloon.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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AVOID AVOID AVOID !!
If I could give less than 1 star I would. Never again will I order from this company. Placed order for keyrings in April, and still to receive delivery of them, its now October. Don't expect to receive any kind of response from emails, messages or online chat as you'll get nothing whatsoever. Supposedly the order was in transit but then returned without letting me know. Avoid buying anything from this shambles of a company
Paid 460€ and no news from them
No news from them
We have paid 460€ with an extra fast delivery.
No one answers, email, phone, whatsapp...
their phone numbers in Spain and France are down
Run away from them
great product, preview with golden background in designing missing
The product was great with a good qualitiy of the print! The only surprise was how the golden background changed the appearance. It would be nice to have a previous impression of it in the product design process to adapt the print a little better.
all in al satisfied
I ordered stickers which I designed online by myself and I can not complain about the quality or the price! I love them. The shipping took quite a long time (about 3/4 weeks) but all in all I’m happy with my order.
Perfekt Order Processing
Perfekt Order Processing. Item quality to be checked during future using.
DO NOT USE
DO NOT USE. Very poor quality, after sending a hi-res image. Arrived 5 days late with no apology or update. Mug has a mark on it. Totally pointless. DO NOT USE.
Very helpful customer service!
We have ordered magnets for our office wall. We have been in touch in this regard with the italian customer service via phone - they were always very friendly and helpful! 5 Stars for the team :)
Very pleased
I was very happy and pleased with all. Thank you very much.
Good quality and services.
Terrible experience of Camaloon
Terrible experience of Camaloon. Poor communication... my delivery was very delayed and no one informed us. It was extremely stressful as we were including the printed mugs in a subscription box, so we needed to plan for a 'Plan B' item if the order didn't arrive in time.
Customer service is particularly poor. Multiple times they promised to get back to me and I just didn't hear from them.
When the mugs finally did arrive an entire box included smashed mugs which was a result of poor packing (they didn't have any infill packaging to stop them moving around during transit). I emailed several times to ask for a refund or some sort of compensation for the smashed items, and no one responded. Just silence. My order number is 20118B1A69 if anyone does want to reply!???
Also the design on the mug is wonky even though I asked customer service to please please ask their designer to double check it, as the design I chose on their website did not have any software to make sure you centred your design. I had to judge on screen with no measurement lines. Customer service reassured me they would of course check before printing. And what do you know, they turn up mis-centred!
Find a better supplier in the UK is my advice (turns out that despite the UK number on their website, the company is based in Spain - which no doubt will cause even more issues due to Brexit and shipping timeframes).
WORSE COMPANY EVER!
I placed an order for 100 personalized keyrings with the advise of the customer service agent that the coin in the keyring would fit uk trolleys, when it arrived on 30/11/2020 i checked over the product and it wasn't suitable for uk trolley. I contacted customer service via email straight away. I didn't get any response for a week and then decided to call up. Since then i had to call up literally every week just to chase up on how it'll be solved. The manager didn't even bother to speak to us but i kept getting through to the same advisor named Alyssa that kept on repeating herself without wanting to listen.
Finally after nearly 2 months of continuous calls i finally got my refund which i still had to chase up on for it to be approved in the first place by the manager which is appalling for a company like this. This is the worse company ever! and i strongly advise you to keep your money away from this cowboy company
the cup was fine
the cup was fine, came in time. The handle doesn't seem to be very stable - we will see!
Great prices and reliable delivery…
Great prices and reliable delivery while products meet all expectations.
Everything fine
Everything fine. Quality good as expected, delivery in time.
Worst possible customer service!
Order not arrived, I called and they promised that customer service would get back to me but they never did! Do not order from this company! After reading the reviews all I can presume is that they are running some kind of scam!
Avoid at all costs!!
They promised a specific delivery date, then the sales manager "dealing" with our order is off sick & his colleagues knew nothing about our order. I have had to repeatedly chase them to get information to find out about our order but they still have not given me any solid delivery information. We are 2 days over the agreed delivery time & still nothing, their logisitics department "won't confirm" if/when the goods will be sent. If you want to chase your tail for days on end then go ahead, otherwise find a more reputable company to deal with.
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