Cambrian Savings and Loans Reviews 

734
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, describing it as efficient, straightforward, and fast for loan applications and fund transfers. Many people praise the staff for being incredibly helpful, polite, understanding, and professional, often going the extra mile. The user experience, including the website and online banking, is noted as easy to navigate. However, some customers noted dissatisfaction with loan applications, specifically being refused loans despite long-standing loyalty and good payment history. These individuals felt a lack of support and understanding regarding their personal circumstances, contrasting with the company's community-focused approach, and expressed disappointment.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, fast, and helpful... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many describing the application process as easy and... See more

Payment

People report positive experiences with payment, noting the simplicity of uploading documents and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for a loan. The application was easy enough. The outcome of my application was known to me in a matter of hours. A couple of days and the money was transferred into my bank account. Really ha... See more

Company replied

Rated 5 out of 5 stars

I have been a Member for a long time. I have always found the Staff to be Helpful, Polite, Understanding, Patient, Reassuring, Friendly but Professional. I feel happy knowing my money is safe.

Company replied

Rated 5 out of 5 stars

Louise Power, was extremely professional, when she helped me consolidate all my debts. It was very simple to upload all documents needed, then within hours, my debts were paid off, and I was back in... See more

Company replied

Rated 5 out of 5 stars

I have no problem with using Cambrian savings and loans it's so easy. They are brilliant on the phone if you have any questions or concerns and the website is really easy to use as well. They are my g... See more

Company replied


Company details

  1. Credit Union
  2. Alternative Financial Service
  3. Bank
  4. Car Finance and Loan Company
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Cambrian Credit Union is the member-centric financial choice you need, built on a 25-year history of trust and ethical service, guaranteeing your financial well-being comes first. Our services give you control with accessible loans up to £15,000 and a comprehensive range of savings accounts, including regular savings accounts, dedicated junior accounts for young savers, and special Christmas Prize Draw accounts. Crucially, we offer the popular Moneyworks Wales payroll deduction scheme—a stress-free way to save or repay loans directly from your salary before you can spend it. Everything we do is guided by our values, vision, and mission: our vision is to be the best credit union for you, our core values ensure we are ethical, honest, and reliable, and our mission is to deliver accessible financial solutions. Our member eligibility is broad and straightforward, welcoming anyone who lives or works in Wales. Join us today for a better banking experience!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(734)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy form to fill in

Very easy form to fill in , and kept me informed quickly and was done so quickly to could not fault.

April 15, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Definitely recommend

Ap and website are easy to navigate, application is quick & simple. Customer service is great, any problems are dealt with straight away, always helpful and friendly

April 12, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Helpful staff easy process

Eye very helpfulStaff

April 11, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Fast friendly service

Fast friendly service

April 2, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Friendly and Helpfull

They where very patient and
Helpfull with me during my loan
Application.
Ed & the staff are a credit to the
Cambrian Credit Union.
Thanks for your help
Michael Thomas...

March 28, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Speedy and efficient service

March 27, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Thank you ☺️

Edwin was an absolute saviour even going as far as to contact me when I had sent in the wrong paper work. I have been with Cambrian credit union for roughly 15 years and the staff are always on hand to help ☺️

Thank you all

March 26, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Brilliant service and support from 3…

Brilliant service and support from 3 different members of staff. Very helpful and professional, highly recommend.

March 25, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

My experience has been made very easy…

My experience has been made very easy for me and the staff are lovely thank you for all your help.

March 22, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

I've been with Cambrian Union a while…

I've been with Cambrian Union a while and I've never had any problems. I've had a few loans since joining and it's been a quick and easy process. I'm technologically challenged to say the least and had a few problems my end with emails and how to do this and that, but Louise was very patient with me as always and after the third try I finally got the email finalised and had the funds in my account shortly after.

March 15, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 4 out of 5 stars

Fast and efficient

Fast and efficient

March 10, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Amazing and helpful as usual

Amazing and helpful as usual - thank you Edwin :)

March 12, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent service.

An excellent service from beginning to end. I was advised how to apply online via the phone app by CCU staff. They said it was easier on the phone app so I took their advice. The loan was processed within 24 hours. Well done!

March 12, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

friendly and informative customer…

friendly and informative customer service and advisors.
Easy and straightforward

March 7, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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