Whenever I’ve needed support, Clockwise Bank has always been there for me. Their team is kind, reliable, and truly committed to helping people—especially during tough times. It’s more than just bankin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant customer service from Clockwise Credit Union. So helpful and easy to deal with. Even with bad credit, they look at more than just your score. If your Child Benefit goes into your Clockwise a... See more
Best saving account/bank I’ve ever used amazing load easy to access and for everyone who turned me down for small loans they go of real life circumstances and are so caring never had any issues been w... See more
It was my first time using any credit union. I didnt have photo ID, so the selfie picture is a great idea. From first starting the loan process to actually getting the loan in my bank was 2 weeks n th... See more
Company details
About Clockwise Credit Union
Written by the company
We are a fair, responsible and people focused credit union, providing a range of financial products and services to the local communities of Leicester, Leicestershire, Rutland, Northamptonshire, Coventry and Warwickshire.Credit unions can consider all loan applications from people in our communities, regardless of background, including those who are in receipt of benefits. A credit Union is also a not-for-profit organisation, our focus is on improving the financial well-being of our members and helping the local community.
How we can help
Loans
We offer loans from £50 up to £15,000 and with fast decisions online, no hidden fees or penalties and we consider all applicants, regardless of circumstances.
Savings
Our flexible, easy access savings accounts offer great value for everyone! Whatever you are saving for, saving regularly helps you to manage your money better.
Current Account
Manage your normal day-to-day spending. You can pay bills, set up direct debits or standing orders and receive any salary or benefit payments.
Why we are different
What sets us apart from mainstream banking institutions is that we are a not for profit co-operative organisation. This means that money that members make and save from being a member stays in the local community. By coming together as a co-operative it gives all members access to low cost loans, as little as 8.7% APR.As an ethical lender we assess each loan application on individual circumstances thereby enabling us to consider everyone, irrespective of their credit status or personal circumstances.
When you join Clockwise you benefit from becoming a shareholder; and all cash surplus generated is divided between our members as interest on savings & rewards for good borrowers.
Members are central to everything we do and are the heart of our strategy.
Written by the company
- Vision
- We want to be the first and best choice when it comes to helping people with their money. Whether you’re already a member or someone who wants to join us in the future, we aim to be the best choice for providing financial services. We’ll work hard to earn your trust and show you that we can take care of your needs and help you achieve your financial goals
- Mission
- Our Credit Union’s mission is to be responsible and caring, not just focused on making money. We want to show something special called the “credit union difference.” This means we will be fair, honest, and creative in how we offer financial products and services to our members. We value our members’ opinions and want to work together as a team. Our goal is to build strong relationships with our members and the community. Because we are owned by our members, we consider their needs first: this helps us stand out against banks and other financial organisations. By being strong financially, we can offer reliable and affordable options to our members. This will help them and the community as a whole to be financially better off. Our main focus is on people, not just profits.
Your circumstances considered
Fair and affordable credit
We consider all circumstances. We’ll aim to give you an instant decision or we’ll let you know within 1 working day and put the money into your account the same day! Repay weekly, fortnightly or monthly by debit card, standing order or from your benefits. No fee if you need to change.
Contact info
1 St Nicholas Place, Leicester, LE1 5LB, Leicester, United Kingdom
- 0330 17 55 792
- hello@clockwise.coop
- clockwise.coop
4.7
Excellent
860 reviews
Replied to 31% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy application process
Very easy application process with quick decision, friendly staff and money in account usually same day.
April 28, 2026
Great customer service
Assistance is available during difficult times when you need it. Delivering a great customer experience throughout my years with the company.
April 8, 2026
Excellent credit union
Excellent credit union . Gave me a loan when no one else would and I hadn’t even been saving with them . Excellent customer service and usability . Highly recommend them to anyone
March 4, 2026
The process was not well explained at…
The process was not well explained at the start. However this went smoothly after the initial hurdles
April 15, 2026
Simply the best
April 22, 2026
Worst loan place ever!
My experience with this loan application was very frustrating. I was given a decision date, then asked for additional information, and had to chase updates myself. I eventually received a decline with little explanation after waiting for several days.
Better communication and clearer decision-making timelines would make the process much more transparent and fair for applicants.
April 20, 2026
Unprompted review
Great communication from the Nottingham…
Great communication from the Nottingham branch, very helpful and friendly. it was my first experience using clockwise, and would highly recommend them, I did my identity check with hooyu very straight forward no id but you just do a selfie with relevant documents asked for. Applied same day for the loan was approved and in my bank straight away, only took hour from start to finish. So happy I found them online with low interest rates. Thank you!
April 17, 2026
Unprompted review
Service provided appropriately very…
Service provided appropriately very helpful customer service staffs.Clear information provided.
April 13, 2026
Great service response to application…
Great service response to application was quick.
April 11, 2026
Rejected for a loan after a week of waiting
After starting the process for a loan last Thursday. It has taken them over a week to get back to me just to reject the loan. I had to resubmit documents multiple times. And they'd reply at the end of the working day every time so I'd have to wait again to hear from them. I've done everything they've asked of me just to be rejected despite the urgency of this loan. I was a member of notts and Lincoln. I never missed a payment with them, yet I've still been rejected. Id never recommend this company to anyone ever again. They leave you high and dry.
April 10, 2026
Unprompted review
Brilliant company …
Brilliant company very fast with loan application and well recommended
April 8, 2026
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