Whenever I’ve needed support, Clockwise Bank has always been there for me. Their team is kind, reliable, and truly committed to helping people—especially during tough times. It’s more than just bankin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant customer service from Clockwise Credit Union. So helpful and easy to deal with. Even with bad credit, they look at more than just your score. If your Child Benefit goes into your Clockwise a... See more
Best saving account/bank I’ve ever used amazing load easy to access and for everyone who turned me down for small loans they go of real life circumstances and are so caring never had any issues been w... See more
It was my first time using any credit union. I didnt have photo ID, so the selfie picture is a great idea. From first starting the loan process to actually getting the loan in my bank was 2 weeks n th... See more
Company details
About Clockwise Credit Union
Written by the company
We are a fair, responsible and people focused credit union, providing a range of financial products and services to the local communities of Leicester, Leicestershire, Rutland, Northamptonshire, Coventry and Warwickshire.Credit unions can consider all loan applications from people in our communities, regardless of background, including those who are in receipt of benefits. A credit Union is also a not-for-profit organisation, our focus is on improving the financial well-being of our members and helping the local community.
How we can help
Loans
We offer loans from £50 up to £15,000 and with fast decisions online, no hidden fees or penalties and we consider all applicants, regardless of circumstances.
Savings
Our flexible, easy access savings accounts offer great value for everyone! Whatever you are saving for, saving regularly helps you to manage your money better.
Current Account
Manage your normal day-to-day spending. You can pay bills, set up direct debits or standing orders and receive any salary or benefit payments.
Why we are different
What sets us apart from mainstream banking institutions is that we are a not for profit co-operative organisation. This means that money that members make and save from being a member stays in the local community. By coming together as a co-operative it gives all members access to low cost loans, as little as 8.7% APR.As an ethical lender we assess each loan application on individual circumstances thereby enabling us to consider everyone, irrespective of their credit status or personal circumstances.
When you join Clockwise you benefit from becoming a shareholder; and all cash surplus generated is divided between our members as interest on savings & rewards for good borrowers.
Members are central to everything we do and are the heart of our strategy.
Written by the company
- Vision
- We want to be the first and best choice when it comes to helping people with their money. Whether you’re already a member or someone who wants to join us in the future, we aim to be the best choice for providing financial services. We’ll work hard to earn your trust and show you that we can take care of your needs and help you achieve your financial goals
- Mission
- Our Credit Union’s mission is to be responsible and caring, not just focused on making money. We want to show something special called the “credit union difference.” This means we will be fair, honest, and creative in how we offer financial products and services to our members. We value our members’ opinions and want to work together as a team. Our goal is to build strong relationships with our members and the community. Because we are owned by our members, we consider their needs first: this helps us stand out against banks and other financial organisations. By being strong financially, we can offer reliable and affordable options to our members. This will help them and the community as a whole to be financially better off. Our main focus is on people, not just profits.
Your circumstances considered
Fair and affordable credit
We consider all circumstances. We’ll aim to give you an instant decision or we’ll let you know within 1 working day and put the money into your account the same day! Repay weekly, fortnightly or monthly by debit card, standing order or from your benefits. No fee if you need to change.
Contact info
1 St Nicholas Place, Leicester, LE1 5LB, Leicester, United Kingdom
- 0330 17 55 792
- hello@clockwise.coop
- clockwise.coop
4.7
Excellent
860 reviews
Replied to 31% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When I call them they are always polite…
When I call them they are always polite and helpful this company is very good because when it comes to hard times with no money this is a good backup and they support so much.
February 18, 2026
Brilliant website straight forward and…
Brilliant website straight forward and clear
February 16, 2026
Absolutely lovely supporting staff
Brilliant always happy to help in anyway they can
February 11, 2026
Brilliant customer service from…
Brilliant customer service from Clockwise Credit Union. So helpful and easy to deal with. Even with bad credit, they look at more than just your score. If your Child Benefit goes into your Clockwise account, the funds go in straight away and repayments are flexible. After being let down elsewhere, I’d 100% recommend them.
February 3, 2026
Professional and reliable service
Professional and reliable service. The loan terms were clearly explained, with no hidden costs. The entire process was smooth and completed on time. I recommend it.
February 6, 2026
Great customer service….
The customer service provided was exceptional, with a dedicated team of experienced and knowledgeable staff capable of recommending the appropriate package. This assistance has contributed to the development of a long-lasting credit score. I appreciate the support from the entire Clockwise team.
January 29, 2026
Very happy with the service
I applied thinking I wouldn't be accepted and got a message saying my loan had been approved once I had completed all the identity checks I had the money within 5 mins very happy
February 2, 2026
Signed an agreement
Signed an agreement, half of the loan was taken the day after I'd signed leaving me with less than what I needed. Website is relatively easy to navigate though and the other half I withdrew was in my bank in minutes
January 30, 2026
I've been with Clockwise credit union…
I've been with Clockwise credit union leicester for ard 15 years it's the only bank lve Ever bank with an there very helpful if need help with anything an l think that how you can have a top up every 5 Month's it's brilliant for me as got 8 grandchildren so when Christmas comes it's a great help so yes that's why I give Clockwise an they staff 5 stars 🌟 an don't know what ld do without Clockwise credit union as am on benefits so it's a great help if l need to borrow money Thank you all Mrs Tracey maguire
January 30, 2026
Paid loan off
Paid loan off. Applied when needed a new appliance. Got turned down as I had things on my credit file that I wasn't aware of.
It was to do with an ex exploiting me but hey I have opened an issue will save instead... Thanks.
October 28, 2025
So easy to do
January 18, 2026
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