Cambridge Wine Merchants Reviews 425

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and fast delivery service, often noting that products arrive well-packaged and in excellent condition. Many consumers appreciate the competitive pricing and the wide selection of products available, with some finding items they couldn't locate elsewhere. The ordering process is frequently described as easy and straightforward, supported by good communication from the company. However, some customers experienced issues with their orders, such as receiving a different product than what was pictured or described on the website. A few other people also felt that certain products were not eligible for shipping to their address, despite website indications, or that their orders did not arrive as expected.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the swift and quick delivery,... See more

Product

Reviewers mention positive feedback about product. Customers are delighted with the wide and unique selection... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficient and excellent... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing orders and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

Well packaged, fast delivery what more can you ask for? And a fair price for the Springbank considering many sellers were doing massively inflated secondary prices

Rated 5 out of 5 stars

Throughly excellent service and will recommend to my friends. I bought a number of the highly appreciated and well crafted bottles of the Navajas reserve Rioja for a large dinner party. The order ar... See more

Rated 5 out of 5 stars

Good wine sold at a competitive price and carriage paid for the quantity I ordered. Case was very well packaged and delivered quickly and on time.

Rated 5 out of 5 stars

Hal and Jay were excellent as usual. The food of wine as ever were amazing and perfectly matched. We’ve been to several of these now and look forward to coming back again. John and Alison.

Rated 1 out of 5 stars

I bought Tia Maria, the image was clearly showing an original Tia Maria image and didn’t indicate otherwise in the description too but it came as Tia Maria Cold Brew which is completely different to w... See more

Company replied

Rated 5 out of 5 stars

The product line I wanted was marked on the website as "Free shipping available", which was great news as I did not want to place an order to the minimum value (£120) that would normally qualify f... See more

Rated 5 out of 5 stars

Wine was delicious according to recipient (it was a present for daughter for her birthday bash in college). Very swift delivery too.

Rated 5 out of 5 stars

Was able to get a rum that had been discontinued for a reasonable price. Quick delivery as well. Very pleased.

Rated 5 out of 5 stars

Very well packaged and arrived quickly. We found a prosecco we’d been hunting for and couldn’t find elsewhere so very happy!

Rated 5 out of 5 stars

Ordered on a Sunday before bank holiday and I was surprised it was delivered the next day. Very efficient service.

Rated 5 out of 5 stars

It was easy to find and buy what I needed. The bottles were well-packed and were delivered on time. No surprises. Would purchase from Cambridge Wine Merchants again.

Rated 5 out of 5 stars

let me know when a product came back in stock - I ordered it and it came about two days later - great service all round !

Rated 5 out of 5 stars

I love Alentejo wines and seeing an old favourite like Esperao was amazing. Great service.

Rated 5 out of 5 stars

Good website. Easy to navigate and great selection. Straightforward to order and delivered in 48 hrs. Excellent service.

Rated 5 out of 5 stars

I stumbled upon this gorgeous shop after attending an event in Cambridge and having time before my train home. I am so glad I found this treasure trove. It's like entering a magical Aladdin's cave wit... See more

Rated 5 out of 5 stars

speedy delivery well packaged wines i could not find elsewhere

Rated 5 out of 5 stars

They offered what I wanted and it was efficiently dispatched.

Rated 5 out of 5 stars

Great wine. Good price, very fast delivery! What more could anybody want?

Rated 5 out of 5 stars

Swift response and delivery, well packaged to reduce chance of breakage.

Rated 5 out of 5 stars

Outstanding wines, outstanding delivery service. The shops are awesome too.

Rated 5 out of 5 stars

Welcoming and knowledgeable staff. Great women’s and always some surprises.

Rated 5 out of 5 stars

Competitive price, great staff communication and fast delivery.

Rated 5 out of 5 stars

Excellent merchant. Good pricing, quick delivery, good communications.

Rated 3 out of 5 stars

Great selection and competitive pricing but was a little disappointed not to be contacted about a delivery date and time. The wine just arrived. It was lucky there was someone here to receive it.

Company replied


Company details

  1. Wine Store
  2. Wine Bar

Written by the company

UK's Most Awarded Independent Wine Merchant, founded in 1993. 1000 wines, 800 spirits and great range of craft beers and ciders in stock. "Real wine by real people" - we focus on supporting family growers and small winemakers all over the world. Free national delivery over £120, free local delivery over £60. Most orders the same or next day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

425 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I thought I bought Tia Maria

I bought Tia Maria, the image was clearly showing an original Tia Maria image and didn’t indicate otherwise in the description too but it came as Tia Maria Cold Brew which is completely different to what I ordered, the website miss led me in to buying another product and now I’ve got Tia Maria Cold Brew and Minus £30

January 8, 2026
Cambridge Wine Merchants logo

Reply from Cambridge Wine Merchants

We take all of our reviews seriously at Cambridge Wine Merchants, and do our best to respond to any customer issues as well as we can. To that extent, we are we are contacting you now after you did not reach out to us when you first received delivery of the Tia Maria. We can find no record of you contacting either Cambridge Wine Merchants after receiving your delivery, or after we reached out to you via email after seeing this review. At that point, we explained that while our stock picture was out of date, for which we apologise, the product is the same. Tia Maria rebranded itself, and what used to be called just 'Tia Maria' is now known as 'Tia Maria Cold Brewed'. It is the same product, made to the same formulation. Despite this, we did offer to arrange a return of the product, but you have not taken us up on this offer.

Rated 5 out of 5 stars

Well packaged

Well packaged, fast delivery what more can you ask for?
And a fair price for the Springbank considering many sellers were doing massively inflated secondary prices

September 2, 2025
Rated 3 out of 5 stars

Great selection, good pricing, but no notification of delivery

Great selection and competitive pricing but was a little disappointed not to be contacted about a delivery date and time. The wine just arrived. It was lucky there was someone here to receive it.

August 9, 2025
Cambridge Wine Merchants logo

Reply from Cambridge Wine Merchants

Apologies for the late reply. If it was a national delivery, you should have received notification from DPD or ParcelForce/Royal Mail. Not sure why you didn't. If it was a local delivery, by our own driver, unfortunately we currently can't offer a delivery window. I will however, see if we can at least confirm what day it will be delivered. As a general rule, though, if you order before noon, you'll get it the next business day.

Rated 5 out of 5 stars

Reliably excellent customer service

The product line I wanted was marked on the website as "Free shipping available", which was great news as I did not want to place an order to the minimum value (£120) that would normally qualify for free shipping. However, when I tried to place my order I got a message saying the wine in question was not eligible to be shipped to my address - even though I hadn't actually entered an address!

When I emailed customer services they couldn't have been more helpful. I got a prompt and friendly response saying that there must have been a data entry glitch, which would be sorted with all speed. The person who responded said that he thought the free shipping offer might have been an error too, but said that he'd ensure that it wasn't removed until I'd managed to place my order. He was as good as his word - within an hour or so I was able to place an order for four bottles of my chosen wine with free shipping, and duly received the wine a couple of days later.

This was not the first time I've had recourse to Cambridge Wine Company's customer services (they do seem to be slightly prone to website glitches!). The previous occasions were marked by exactly the same sort of prompt, friendly and helpful response, whether by email or phone. I will, I'm sure, continue to buy wine from them from time to time, as their range is excellent too.

August 4, 2025

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