Cambridge Wine Merchants Reviews 425

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and fast delivery service, often noting that products arrive well-packaged and in excellent condition. Many consumers appreciate the competitive pricing and the wide selection of products available, with some finding items they couldn't locate elsewhere. The ordering process is frequently described as easy and straightforward, supported by good communication from the company. However, some customers experienced issues with their orders, such as receiving a different product than what was pictured or described on the website. A few other people also felt that certain products were not eligible for shipping to their address, despite website indications, or that their orders did not arrive as expected.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the swift and quick delivery,... See more

Product

Reviewers mention positive feedback about product. Customers are delighted with the wide and unique selection... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficient and excellent... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing orders and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

Well packaged, fast delivery what more can you ask for? And a fair price for the Springbank considering many sellers were doing massively inflated secondary prices

Rated 5 out of 5 stars

Throughly excellent service and will recommend to my friends. I bought a number of the highly appreciated and well crafted bottles of the Navajas reserve Rioja for a large dinner party. The order ar... See more

Rated 5 out of 5 stars

Good wine sold at a competitive price and carriage paid for the quantity I ordered. Case was very well packaged and delivered quickly and on time.

Rated 5 out of 5 stars

Hal and Jay were excellent as usual. The food of wine as ever were amazing and perfectly matched. We’ve been to several of these now and look forward to coming back again. John and Alison.

Rated 1 out of 5 stars

I bought Tia Maria, the image was clearly showing an original Tia Maria image and didn’t indicate otherwise in the description too but it came as Tia Maria Cold Brew which is completely different to w... See more

Company replied

Rated 5 out of 5 stars

The product line I wanted was marked on the website as "Free shipping available", which was great news as I did not want to place an order to the minimum value (£120) that would normally qualify f... See more

Rated 5 out of 5 stars

Wine was delicious according to recipient (it was a present for daughter for her birthday bash in college). Very swift delivery too.

Rated 5 out of 5 stars

Was able to get a rum that had been discontinued for a reasonable price. Quick delivery as well. Very pleased.

Rated 5 out of 5 stars

Very well packaged and arrived quickly. We found a prosecco we’d been hunting for and couldn’t find elsewhere so very happy!

Rated 5 out of 5 stars

Ordered on a Sunday before bank holiday and I was surprised it was delivered the next day. Very efficient service.

Rated 5 out of 5 stars

It was easy to find and buy what I needed. The bottles were well-packed and were delivered on time. No surprises. Would purchase from Cambridge Wine Merchants again.

Rated 5 out of 5 stars

let me know when a product came back in stock - I ordered it and it came about two days later - great service all round !

Rated 5 out of 5 stars

I love Alentejo wines and seeing an old favourite like Esperao was amazing. Great service.

Rated 5 out of 5 stars

Good website. Easy to navigate and great selection. Straightforward to order and delivered in 48 hrs. Excellent service.

Rated 5 out of 5 stars

I stumbled upon this gorgeous shop after attending an event in Cambridge and having time before my train home. I am so glad I found this treasure trove. It's like entering a magical Aladdin's cave wit... See more

Rated 5 out of 5 stars

speedy delivery well packaged wines i could not find elsewhere

Rated 5 out of 5 stars

They offered what I wanted and it was efficiently dispatched.

Rated 5 out of 5 stars

Great wine. Good price, very fast delivery! What more could anybody want?

Rated 5 out of 5 stars

Swift response and delivery, well packaged to reduce chance of breakage.

Rated 5 out of 5 stars

Outstanding wines, outstanding delivery service. The shops are awesome too.

Rated 5 out of 5 stars

Welcoming and knowledgeable staff. Great women’s and always some surprises.

Rated 5 out of 5 stars

Competitive price, great staff communication and fast delivery.

Rated 5 out of 5 stars

Excellent merchant. Good pricing, quick delivery, good communications.

Rated 3 out of 5 stars

Great selection and competitive pricing but was a little disappointed not to be contacted about a delivery date and time. The wine just arrived. It was lucky there was someone here to receive it.

Company replied


Company details

  1. Wine Store
  2. Wine Bar

Written by the company

UK's Most Awarded Independent Wine Merchant, founded in 1993. 1000 wines, 800 spirits and great range of craft beers and ciders in stock. "Real wine by real people" - we focus on supporting family growers and small winemakers all over the world. Free national delivery over £120, free local delivery over £60. Most orders the same or next day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Broad range of wines, not great customer service though

Broad choice of wine from a wide geographical area and different price points; however, I had to cancel a ticket last minute and didn't find any link to do this online. I asked at event the reception, for either a refund or wine voucher, and was told someone would get back to me which did not happen.

July 1, 2025
Rated 5 out of 5 stars

Hal and Jay were excellent as usual

Hal and Jay were excellent as usual. The food of wine as ever were amazing and perfectly matched. We’ve been to several of these now and look forward to coming back again. John and Alison.

May 4, 2025
Rated 5 out of 5 stars

First visit today

First visit today, managed to win the best seats in the house. Super waiters even whilst so busy with sunny visitors. Wine, snacks, location, company all absolutely to be repeated.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Delicious wine

Wine was delicious according to recipient (it was a present for daughter for her birthday bash in college). Very swift delivery too.

May 5, 2025
Rated 5 out of 5 stars

Prompt delivery

Ordered on a Sunday before bank holiday and I was surprised it was delivered the next day. Very efficient service.

May 4, 2025
Rated 5 out of 5 stars

Throughly excellent service and will…

Throughly excellent service and will recommend to my friends. I bought a number of the highly appreciated and well crafted bottles of the Navajas reserve Rioja for a large dinner party. The order arrived exactly how it should have done, two days after placing the order (one day due to late placement of the order for processing and overnight delivery). For the wines I buy and seek this will now be my merchant of choice. Ships before expected and arrives in great condition, which is something that can’t be said for all merchants. Great communication throughout. Thoroughly recommend.

March 26, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look