Eva Minimalist Geometric Ceramic Reed Diffuser. I had already reviewed this lovely product but, a week or so later, I noticed that a tiny piece on one corner had broken off. I contacted the Company a... See more
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Review summary
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I had an issue with my first order arriving damaged, but the company emailed me immediately and arranged a replacement without any hassle. The new item arrived quickly and in perfect condition. Really... See more
Great cushions, really happy with them! Fantastic quality, quick delivery will definitely use again
Purchased an ornament as a gift and it was very well received. Came in such lovely packaging too, which was a bonus.
Company replied
Company details
Written by the company
Camden & Co was created from a love and passion for interior design. Having sourced items for friends and family for years, we decided it was the right time to bring curated collections of quality homeware products, soft furnishings and decor to a wider market. At Camden & Co, we pride ourselves on having a beautiful selection of home interior pieces that offer high end quality at reasonable price points, bringing a touch of affordable luxury to your home interiors.
Contact info
The Chambers, 13 Police Street, M2 7LQ, Manchester, United Kingdom
- info@camdenandco.co.uk
- camdenandco.co.uk
4.1
Great
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 48 hours
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I thought your returns policy is…
I thought your returns policy is terrible and your customer service is awfull I would never recomend you to any of my friends
August 26, 2025
Reply from Camden & Co
Hi Susan, we're very sorry to hear you're not happy with our customer service. Unfortunately, as we were receiving several emails from you each day (some days up to 9 emails) with requests for the same information, in the interests of time and so that we could also help other customers, we took the decision to respond to your emails when there was further information to be communicated or an update on your return. Apologies if this was not in line with your expectations. Best wishes.
Eva Minimalist Geometric Ceramic Reed…
Eva Minimalist Geometric Ceramic Reed Diffuser.
I had already reviewed this lovely product but, a week or so later, I noticed that a tiny piece on one corner had broken off. I contacted the Company and they came back to me to say, after checking the rest of the Eva diffusers, they discovered it was a faulty batch. I was prepared to wait for a new batch to come in and now, thanks to Louise, I have a replacement! Fantastic customer service.
August 21, 2025
Unprompted review
Returns need improvement
Excellent products but need to improve the returns process. You have to email to request a return and also pay for the delivery. I returned item due to colour not being suitable in my room. They replied
Usually, we give a credit note to our customers for these discrepancies; however, on this occasion, we will offer a refund. I haven't received the money in my account yet to confirm if a administration fee will also be applied to the refund total. You are selling online and must offer a easier way for customers to experience a better service .
July 14, 2025
Poor quality products and zero customer…
Poor quality products and zero customer service, don’t reply to emails no warranty on products purchased 2 months before
July 24, 2025
Unprompted review
Reply from Camden & Co
Hi David, I'm really sorry to hear you're not happy with your purchase. As explained via email, your purchase was made on the 4th of May and you did not contact us until the 8th of July to highlight an issue with your items. This is quite considerably outside of any reasonable returns window, and we are unable to account for any external factors during the almost 3 months that you have had the items which may have caused any damage. This is also the first report we have had of this nature, so it is not a consistent issue with our items, which also leads us to conclude it must be external factors. Best wishes, team Camden
Purchased an ornament as a gift and it…
Purchased an ornament as a gift and it was very well received. Came in such lovely packaging too, which was a bonus.
July 19, 2025
Unprompted review
Reply from Camden & Co
Hi Sophie, thank you for your purchase and for your lovely feedback! We're so pleased to hear you love your order. Best wishes, team Camden
I have ordered a few times now from…
I have ordered a few times now from Camden and co and I have always been pleased with the quality of items ordered. Thank you.
July 17, 2025
Unprompted review
Reply from Camden & Co
Thank you so much for your repeat purchases and for the lovely feedback! We're so pleased to hear you love your orders with us. Best wishes, team Camden
Terrible quality
Terrible quality. Terrible customer service. Arrived broken and won’t issue a refund.
June 9, 2025
Reply from Camden & Co
Hi Jessica,
Sorry to hear you're not happy with your order. I have checked your order and also our customer services email and we have not had any communication from you regarding a broken order or items. We always provide a replacement or full refund if items are damaged in transit, and would happily have done so if we'd had the opportunity to rectify this issue for you. Unfortunately we can't resolve problems that aren't raised with us. If you would like to contact us on info@camdenandco.co.uk then we can look into this further.
Best wishes, team Camden
Beautiful set of cushions
Beautiful set of cushions. Very stylish however one of them came faulty. Treads are out and look old and used.
May 27, 2025
Reply from Camden & Co
Hi Manpreet, we're so pleased you like your order, but really sorry to hear one of the items is faulty. I have double checked and I can't see this having been raised with us so far. If you could please contact us at info@camdenandco.co.uk I'd be more than happy to get the issue resolved for you.
Best wishes.
Am happy lovely item as described and…
Am happy lovely item as described and fast delivery
April 25, 2025
Reply from Camden & Co
Hi Maria, thank you so much for taking the time to leave us a review, we're so happy you love your order. Best wishes, team Camden
I love there store
Having shopped at Camden & Co for the past year and is now my favorite store. Everything I have ordered so far has been lovely and all arrived promptly and well packaged. I'am still ordering every months..
April 17, 2025
Unprompted review
Reply from Camden & Co
Hi Peggy, thank you for your lovely review and for being a valued repeat customer. We're so pleased to hear you love your items and enjoy shopping with us. Best wishes, team Camden
I recently purchased cushions from…
I recently purchased cushions from Camden & Co, and I couldn't be happier with my experience. The quality of the cushions is outstanding—they're beautifully crafted and add the perfect touch to my home. Additionally, the customer service was superb. The team was responsive and helpful, ensuring my order was handled quickly and smoothly. I highly recommend Camden & Co for anyone looking for high-quality homeware and great customer service!
April 27, 2025
Unprompted review
Reply from Camden & Co
Hi Eoin, thanks so much for taking the time to leave us a review! We're so pleased to hear you're happy with your items and your experience shopping with us. Best wishes, team Camden
Love my new throws for my living room
Love my new throws for my living room! So soft and match perfectly with my decor. They look exactly like on the website and are amazing quality.
April 23, 2025
Unprompted review
Reply from Camden & Co
Thank you for your review Lorna, we're so happy to hear you love your throws! Best wishes, team Camden
Reply from Camden & Co
Hi Anita, thank you for your lovely review, we're so happy you love your cushions. Best wishes, team Camden
Scammers!
Beware of buying from this company. They’re scammers. I bought something that was purposely mislabeled as something different, then I sent a picture of what I received to get refunded and I when they received it, they took it out of the original package and emailed me that I couldn’t get refunded only “store credit” because the item was no longer in the original package. I said that it wasn’t true and that they didn’t say anything when they saw the picture, I never heard back and they kept my money.
Update 28.04: I have seen your reply here and sorry, but you are lying. You saw the picture and encouraged me to return. Then after I had send the item you claimed it had been opened. You didn’t say anything about that in the picture. Also, it clearly shows unopened in the picture. Furthermore, I did reply to your last email days ago and have not heard back from you. I have no item nor money. Like I said: Scam
April 23, 2025
Unprompted review
Reply from Camden & Co
Hi Lucia, We're sorry you're unhappy, but we do need to clarify the situation as this review is not an accurate reflection unfortunately. You purchased a whisk from our website, which has the dimensions/measurements contained within the product description. You emailed us to say that you expected the whisk to be a miniature whisk because the item said 'small'. This is because we do 2 sizes of whisk, and not because it is miniature, as per the dimensions on the item. We offered a return for the item, but it had been opened from the protective packaging, and so is not re-saleable. We're not able to offer returns on kitchen items that have been opened, and had we been aware of this then we would not have accepted the return at all, but we were not informed it had been opened. As the item had already been sent back to us, we offered to return the item to you or provide a store credit. We have not heard back from you on this. Again, we apologise you haven't been happy with the service but it is the responsibility of the customer to check product measurements to determine if items are fit for their intended purpose, and accurate measurements were immediately available on this item's website description.
Regards.
UPDATE: We are more than happy to share the images with anyone who would like for us to do so. We can't accept kitchen items back where they have been removed from the protective packaging. The item can't be deemed as being 'purposely mislabelled' when the measurements are available to read on the description.
My original order went walkabouts with…
My original order went walkabouts with Evri. Lucys from Camden was very helpful and a replacement was sent out the same day. Excellent service and very friendly, and items were lovely.
April 23, 2025
Unprompted review
Reply from Camden & Co
Hi Betty, thank you for taking the time to leave us a review. We're so pleased to hear you love your order, and we'll pass your compliments on to Lucy. Best wishes, team Camden
High quality items 10/10
I have placed several orders with Camden and Co now and everything has been great. You pay a bit more than elsewhere for some items but the quality is definitely worth it.
April 23, 2025
Unprompted review
Reply from Camden & Co
Hi Eleanor, thanks so much for taking the time to leave us a review, we really appreciate it and are pleased to hear you've loved all of your orders with us so far. Best wishes, team Camden
They took my money and I never received my order
This is in response to Camden & CO’s reply :
You sent a Royal Mail link that shows it’s been delivered to and signed by Manchester Central DO, which is where the shipment initially departed from. My delivery/shipping address is in dubai!! You could not provide proof of MY signature or a picture of the package being delivered to my shipping address.
You were unresponsive to my request for a REFUND as you are clearly not prepared to resolve this issue in a timely manner or at all!! It’s been over TWO months now!!!
I ordered 2 sets of throw pillows since the 11th of February, today is the 22nd of April and I still haven’t received my pillows. I have emailed this company repeatedly as there is no other way of contacting them and they have not been able to provide a proof of delivery nor an exact location of my pillows. I demanded a refund when they could not locate the order and they have been unresponsive and ignoring my emails till now. This is very disappointing and this is THEFT
April 22, 2025
Unprompted review
Reply from Camden & Co
Hi Adriana, as you're aware we have been in contact with you several times and the items are showing as delivered on the tracking information. We have provided a tracking link and also a screenshot of proof of delivery, and I have pasted it again here for you: https://www.royalmail.com/track-your-item#/tracking-results/EF046421631GB
As we've also made you aware, we're in contact with Royal Mail and an enquiry has been raised as to why they're showing as delivered with you mentioning you haven't received them. We have not ignored you at all throughout this process, and will continue to try and resolve it for you. Kind regards.
My order arrived today and I'm really…
My order arrived today and I'm really happy with all of the items. I got quite a few so was concerned that some off them might not be as good as they are on the website but I honestly love every piece and am really impressed. I'm redecorating my living rooms so I got two sets of cushions, a gold vase, set of beige boxed (these are my favorite!), a throw and one of the coffee table trays. All are really good quality and really prettily designed.
April 19, 2025
Unprompted review
Reply from Camden & Co
Hi Jane, thank you for the lovely review! We're so pleased to hear how much you love all of your items. Best wishes, team Camden
I recently purchased a cheese board set…
I recently purchased a cheese board set as a gift. The recipient was over the moon. It also came in some very nice gift packaging which I thought was a nice touch.
April 18, 2025
Unprompted review
Reply from Camden & Co
Hi Jayla, thank you for your lovely review, we're so happy the recipient loved their gift. Best wishes, team Camden
Happy with my order ( a set of 4…
Happy with my order ( a set of 4 cushions). They arrived fast and were packed beautifully.
April 17, 2025
Unprompted review
Reply from Camden & Co
Hi Alison, thank you for taking the time to leave us a review, we're so pleased you're happy with your new cushions. Best wishes, team Camden
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