Eva Minimalist Geometric Ceramic Reed Diffuser. I had already reviewed this lovely product but, a week or so later, I noticed that a tiny piece on one corner had broken off. I contacted the Company a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had an issue with my first order arriving damaged, but the company emailed me immediately and arranged a replacement without any hassle. The new item arrived quickly and in perfect condition. Really... See more
Great cushions, really happy with them! Fantastic quality, quick delivery will definitely use again
Purchased an ornament as a gift and it was very well received. Came in such lovely packaging too, which was a bonus.
Company replied
Company details
Written by the company
Camden & Co was created from a love and passion for interior design. Having sourced items for friends and family for years, we decided it was the right time to bring curated collections of quality homeware products, soft furnishings and decor to a wider market. At Camden & Co, we pride ourselves on having a beautiful selection of home interior pieces that offer high end quality at reasonable price points, bringing a touch of affordable luxury to your home interiors.
Contact info
The Chambers, 13 Police Street, M2 7LQ, Manchester, United Kingdom
- info@camdenandco.co.uk
- camdenandco.co.uk
4.1
Great
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 48 hours
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Reply from Camden & Co
Hi Amanda, thank you so much for taking the time to give us your feedback. We're so happy to hear you love your new cushions! Best wishes
Reply from Camden & Co
Hi Julie, Thank you so much for taking the time to leave us a review! We're so pleased to hear you love your order. Best wishes
Reply from Camden & Co
Thank you for taking the time to leave us such a lovely review Claire! We're so pleased to hear you love your cushions. Best wishes.
Great customer service ..orderd 2…
Great customer service ..orderd 2 beautiful gold leaf picture frames, 1 was broken but they sent me another one out so definitely a great company to order from
October 2, 2024
Unprompted review
Reply from Camden & Co
Hi Karen, thank you so much for taking the time to leave us a review! We're so pleased we could get this resolved for you, and I'm glad you love your items and were happy with the service provided. Best wishes
Satisfied customer
The items I ordered were lovely and of good quality. There was a bit of a delay in the delivery caused by Evri, but the customer service provided by Kelly was prompt and great and she managed to resolve my issues quickly. I would recommend Camden & Co.
September 19, 2024
Unprompted review
Reply from Camden & Co
Thank you so much for your lovely review Angeline! We were so pleased to get your delivery issue resolved for you and even happier that you loved the items when they reached you. Best wishes
Reply from Camden & Co
Hi Pat, thank you so much for taking the time to leave us a review! We're so pleased you're happy with your order. Best wishes.
Excellent customer service Camden & Co…
Excellent customer service Camden & Co really went above and beyond to make sure I was completely satisfied with my new cushions. I would not hesitate to recommend them to anyone. Thank you again
September 13, 2024
Unprompted review
Reply from Camden & Co
Hi Jacqueline, thank you so much for your lovely review! We're so happy to hear that you love your order and that you were happy with the service provided. Enjoy your new cushions! Best wishes x
Service was very good
Service was very good, however, I am a little disappointed with my purchase, considering the cost of the cushions. The fabric is lovely but the filling isn't enough to plump up the cushions. There is very little support and flatten as soon as you rest against them.
September 2, 2024
Reply from Camden & Co
Hi Irene, thank you for taking the time to leave us a review. I'm so pleased to hear you're happy with the service levels provided, but sorry you're unhappy with the cushion filling. All of our cushions are feather filled, so they do have the 'sink in' effect if they are compressed (for example, by leaning on them). We recommend fluffing the cushions regularly to keep them filled out and plump looking. If there's anything else we can help with, please don't hesitate to get in touch. Best wishes x
The cushions are really lovely to look…
The cushions are really lovely to look at and are extremely comfortable. They were also delivered quickly. I would recommend Camden to anyone. 10/10 !
August 28, 2024
Reply from Camden & Co
Hi Catherine, Thank you so much for your review! We're so happy you love your cushions. Best wishes x
Excellent service from this company and…
Excellent service from this company and items were Absolutly beautiful exactly as described.
I will definitely be ordering from them again.
August 20, 2024
Unprompted review
Reply from Camden & Co
Hi Lynn, thank you for your lovely review! We're so glad to hear you're happy with your order and our service.
Best wishes,
Camden Team
Lovely cushion covers
Lovely cushion covers, look expensive…the only thing I would say, is the gold on the cushion is more gold than in the pictures, but overal very happy.
August 2, 2024
Reply from Camden & Co
Thank you for taking the time to leave us a review, we're so happy that you love your new cushion covers! We try our best to depict all items as accurately as possible and in a range of lighting, but unfortunately screen resolutions can vary.
Best wishes.
Reply from Camden & Co
Thank you so much for your lovely review! We're so pleased to hear you love your cushions :)
Best wishes.
Horrendous customer service
If I could give this company zero stars I would. Received 2 cushions and a throw. On receipt quality was very poor for the £82 paid. Sent cushions and throw back same day & company lied to Klarna and said products had been used. They were brand new as sent back immediately. I have sent 4 emails and the company refuse to respond. Their policy is do not open items as products can then not be returned. Klarna have tried to communicate. Disgusting customer service. Do Not buy from them. Deceitful and not trustworthy.
July 5, 2024
Unprompted review
Reply from Camden & Co
Hi Laura,
This is the same as your last review, but we have not had any further contact with you. As you are aware, you opened a case with Klarna and they independently found in our favour as the items you sent back to us had obvious signs of use. There were marks on the cushions, the packaging had been re-sealed with tape, and they had clearly been opened and used. We sent proof of this to Klarna, and you admitted yourself in emails that they were opened. They were also not sent back the same day, there were a number of weeks between the original sale and us receiving them back. Our returns policy states that items will only be accepted back in their original condition, as is the case for the vast majority of retailers - a policy which is perfectly reasonable. It's important to note that Klarna are an independent company and their outcome was based on evidence, this is not something we can manipulate, nor would we do so. Our customer services team did eventually stop replying to you, which is regrettable, but this was due to you being rude and aggressive to them on a number of occasions. I'm sorry the Klarna outcome has not been the one you wanted.
Best regards.
Amazingly Streamlined Experience!
I ordered 3 pillows that arrived promptly and in excellent condition, I couldn’t have been more happy with my purchase! My girlfriend had just bought a new couch so these were the perfect fit. Would definitely shop with Camden again in the future!
August 1, 2024
Unprompted review
Reply from Camden & Co
Thank you for your lovely review Dan, we're glad you loved your items. Best wishes
5 star service
I ordered a lovely coffee table book for a great price. The item arrived quickly and is great quality. Will definitely be using Camden again!
July 26, 2024
Unprompted review
Reply from Camden & Co
Thank you for the review Shea, we're so glad you liked your order. Best wishes
Ordered a lovely small vase which…
Ordered a lovely small vase which unfortunately arrived broken during transit. Emailed Kelly at Camden and they responded straight away and sent out a replacement which arrived perfect. Thankyou so much, really please with it!
June 28, 2024
Unprompted review
Reply from Camden & Co
Thank you for your lovely review Trisha! We're so glad to hear that you love your vase, and that we could get your issue rectified for you. Best wishes :)
Great service
Bought 2 pillows for my bed received very fast and they are absolutely perfect thank you x
June 21, 2024
Unprompted review
Reply from Camden & Co
Thank you so much for the review Lauren! So glad to hear you love your cushions :)
Beautiful products
June 3, 2024
Reply from Camden & Co
Thank you for taking the time to leave us a review, we're so glad you loved your order. Best wishes :)
Awful service from Camden & Co
Wanted to cancel the order. They did not cancel it in time. Evri left the parcel on my doorstep when I was not home as my sofas had been changed so needed to amend the cushions. They gave the worst service and never helped me! Stuck with these new cushions brand new and unpacked which I do not need and they are not providing me woth the returns
June 5, 2024
Unprompted review
Reply from Camden & Co
Hi Rizma,
Sorry you're not happy with the service, but you replied to the shipping email requesting to cancel your order - this obviously isn't possible once an order has already been shipped out as the items were on their way to you. Had you requested the cancellation before the order was sent then this wouldn't have been a problem. We then offered you an exchange for more suitable items as we were sympathetic to you ordering the wrong sofa, but you haven't responded to us or send the order back to us. This email was sent on the 3rd of June, and we have not had a reply. Without you doing so there isn't much we can do to help unfortunately.
Best wishes,
Louise
My order was for cushions
My order was for cushions . They are amazing and well finished off . They finish my room off
May 28, 2024
Reply from Camden & Co
Hi Jenny,
Thank you so much for taking the time to leave us a review, we're so pleased to hear you love your cushions!
Best wishes,
Kelly
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