Cameron Homes Reviews 64

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick resolution of issues. The service provided is often described as excellent, with consumers noting the efficiency, clear communication, and ease of their overall experience, from initial inquiries to post-completion support. However, some people were dissatisfied with the quality of their homes, citing issues such as missing grout, uneven walls, and improperly fitted appliances, which they felt demonstrated a lack of quality control. Additionally, some reviewers mentioned difficulties with snagging lists not being completed promptly and a perceived poor attitude from the company once their money was received.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and support received... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the high build... See more

Location

Users describe ambiguous interactions with location, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service with Cameron homes has been fantastic! Not had any real major issues which says a lot about them as a new build provider - our snagger even said what good quality house is. Any minor... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience during a really stressful situation. Mrs M noticed water coming from the ceiling @9am this morning, email sent to customer services @9:30am, John turned up @11am and cut a... See more

Company replied

Rated 5 out of 5 stars

After a disappointing time dealing with Cameron homes regarding our kitchen Shannon Wallace - customer service manager became involved and we are so pleased she did. She had a clear plan that has been... See more

Company replied

Rated 5 out of 5 stars

We’re local to Brailsford and are looking to move into the village. As we’ve never owned a new-build home before, we’ve been considering our many options within the area. Cameron Homes has by far exce... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company

About Cameron Homes

Written by the company

At Cameron Homes, we’ve been passionate about building high-quality and beautifully designed homes for over 30 years.

With thoughtful design and expert craftsmanship at the forefront of what we do, our vision has always remained clear: to build homes that are carefully chosen, planned, and built for the people who live there, today, and for years to come.

Combining high standards of build quality with a personal, customer-first approach, we're proud to be recognised as a 5-star housebuilder.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

64 reviews

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Rated 5 out of 5 stars

5* service and a 5* home

Recently purchased a new home from Cameron Homes and we couldn't be happier. From our initial enquiry with Jesse (and several meetings thereafter), to viewing the property with himself and the site manager Matt, the service received has been second to none. We were running on a tight timescale of when we wanted to be into our new property due to several other major life events happening around the same time period and Cameron did everything in their power to make it possible for us. Our new house is absolutely beautiful, snags have been few and far between and minor to say the least, our experience since moving in is that nothing is too much trouble, the guys on site have continued to help us in any way they can. Very pleased and would highly recommend the company.

June 28, 2024
Unprompted review
Cameron Homes logo

Reply from Cameron Homes

Thank you so much for taking the time to leave us a review and for sharing your experience with us. We are so pleased to hear how much you love your home. We will ensure to share your comments with Matt, Jesse and the rest of the team.

Rated 5 out of 5 stars

Happy customer of more than five years now!

I bought a Cameron house just over five years ago, and have been living there ever since. The quality of the home was great on entry, though there were some snags that needed to be addressed before I moved in (minor things like attention to cleaning and scuff marks on walls) - the site manager was more than happy to have a look around the house with me when I got my keys, and made sure that all of the noted items were dealt with before I actually moved in. I've never had a reason to contact customer service since, and have been more than happy in my home, I would definitely buy from Cameron Homes again!

July 8, 2024
Unprompted review
Cameron Homes logo

Reply from Cameron Homes

Hi Trev, thank you for taking the time to leave us a review and share your positive experience with us.

Rated 1 out of 5 stars

Prospective homebuyers BEWARE

Prospective homebuyers need to be aware of the myriad issues I've faced with Cameron Homes, painting a vivid picture of the challenges you might encounter.

The saga began with a gaping hole in the fence, conveniently blamed on the neighboring property. It took three months of persistence to get Cameron Homes to acknowledge their mistake and address the issue. This initial lack of accountability set the tone for the rest of my experience.

The inconsistency in skirting board thickness throughout the entire house is not just a cosmetic flaw; it reflects a fundamental lack of attention to detail in their construction. It's disheartening to move into a new build property only to discover such basic errors.

The kitchen, a central hub of any home, was shockingly glued together, revealing a lack of craftsmanship and professionalism. Replacing it became a costly necessity, as the original construction was nothing short of a disaster.

Latex removal was left incomplete in one of the rooms, requiring additional intervention before the underlay for the floor could be properly laid. This oversight on their part caused unnecessary delays and disruptions to the moving-in process.

Even basic features like the bath overflow were mishandled, showcasing a lack of precision and care in their work. The water level, just 40mm from the floor, rendered the bath experience far from what one would expect in a newly constructed home.

Half-painted doors may seem like a minor issue, but they underscore a lack of commitment to quality. It's a visible reminder that once the property is handed over, the company's attention to detail dwindles.

The most alarming revelation came with a major leak from the upstairs bathroom. Their plumbers, admitting fault over a year later, cited incomplete installations. Despite early reporting of the issue, Cameron Homes is now conveniently avoiding responsibility, leaving me to bear the financial burden of fixing their mistakes.

This leak has caused severe structural damage to walls and ceilings, and the company's refusal to rectify the situation is both frustrating and unjust. Homebuyers should approach Cameron Homes with caution, armed with the knowledge that the company might not stand behind their work when issues arise. If you're contemplating a purchase with them, feel free to reach out for detailed photos and a firsthand account of the challenges I've faced.

December 29, 2022
Unprompted review

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