CaminoWays.com Reviews 512

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency in resolving issues and organizing trips. Many people found the quality of the hotels and meals to be exceptional, with comfortable accommodations and delicious food contributing to a smooth and enjoyable holiday experience. The well-organized luggage transfers and overall trip planning also received high marks from consumers. However, some customers also noted inconsistencies in hotel quality, with a few accommodations being described as basic or below expectations. A few other people also felt that some hotel locations were inconveniently far from city centers or the Camino route, requiring additional walking. There were also occasional mentions of breakfast quality not meeting standards and some issues with provided transportation or inaccurate itinerary information.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the seamless organization of luggage... See more

Location

Customers consistently note ambiguous experiences with location. While many appreciate the beautiful... See more

Quality

People report positive experiences with quality. Many customers found the accommodations superb, clean, and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the guides and team members for... See more

Holidays

Customers had positive experiences with holidays, with many praising the seamless organization of their... See more

Based on these reviews

Rated 4 out of 5 stars

Very good trip! The walking was outstanding, such a beautiful part of the world to visit and experience at walking pace. Some lovely towns and villages along the way. Good time of year to do this in... See more

Company replied

Rated 5 out of 5 stars

Dealing with Camino Ways made our trip booking & organisation effortless ..from transfers & to hotel bookings , all taken care off.Even when we had to swap dates around , CaminoWays made the change e... See more

Company replied

Rated 5 out of 5 stars

Prior to my trip I had an insightful and very informative conference call with Gisa. Gisa helped me come up with a personalized itinerary that worked out perfect for my husband and I. The whole proces... See more

Company replied

Rated 4 out of 5 stars

It’s definitely a unique experience! Hiking in 120 km within 6 days is not only to challenge yourself physically, but also to build up self-confidence mentally. The tour guide had done a great job to... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

512 reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Wonderful experience

The Portuguese coastal route was an amazing 12 day experience and a great introduction to the Camino. Maybe the French route is next….

October 8, 2025
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Reply from CaminoWays.com

Thank you for sharing your lovely feedback. We’re so happy to hear you had such a wonderful experience on the Portuguese Coastal Route and that it was a great introduction to the Camino. If the French Way is next, we’d be delighted to help you along that journey too!

Rated 5 out of 5 stars

The Camino is a very overwhelming…

The Camino is a very overwhelming experience on its own in all ways. From inspirational to the dark night of the soul. I loved it all. Caminoways made it possible for me to experience the pilgrimage without any worry about accommodation issues or luggage snarls. Though not every hotel was perfection there was a lovely balance of rustic rural and urban deluxe.

October 27, 2025
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Reply from CaminoWays.com

CW Reviews dijo:

Thank you for sharing your experience with us Jake! It’s great to hear how much the Camino meant to you and that you were able to focus on the journey without worrying about the logistics. We're glad the mix of accommodations helped support your time on the trail!

Rated 5 out of 5 stars

CaminoWays was fantastic

CaminoWays was fantastic. Their customer service people were incredibly knowledgeable and helpful, the itinerary they suggested was perfect for my timeframe and fitness level, and the accommodations they set up were wonderful.

October 27, 2025
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Reply from CaminoWays.com

Thank you so much for sharing your feedback, Brad. We're really glad to hear you felt well supported by the team and that your itinerary and accommodations suited you so well. It’s wonderful to know you had such a great experience with CaminoWays!

Rated 4 out of 5 stars

Everything worked well

Everything worked well - no hassles. Luggage moved from city to city perfectly. Accommodations were always in order and felt prioritized for early check-in. I wish the app was easier to navigate. Too much scrolling instead of automatically knowing based on date where I am in the itinerary. Also, having to look one place for distances and another for accommodations was frustrating. But it is a lot to work out and overall I would use them again.

October 26, 2025
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Reply from CaminoWays.com

Thank you for sharing your experience with us. We're glad to hear everything on the ground went smoothly for you, from the hotels to the luggage transfers. And thank you for the feedback about the app, it’s genuinely helpful and something we’ll keep working on.

Rated 5 out of 5 stars

Excellent communication and ease of…

Excellent communication and ease of planning a group trip .

October 17, 2025
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Reply from CaminoWays.com

Thank you for taking the time to share your feedback. We’re really glad to hear the communication and planning process felt smooth for your group. Hope to see you on the Camino again soon!

Rated 5 out of 5 stars

Mark Auchincloss is the best guide

Mark Auchincloss is the best guide! Perfect disposition to herd the cats, patient with novices, and encouraged the hobbled!

October 11, 2025
Unprompted review
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Reply from CaminoWays.com

Thank you, Shawn! 😊 We couldn’t agree moro, Mark really is fantastic. We’ll be sure to share your kind words with him. Delighted to hear you had such a great experience on your Camino!

Rated 5 out of 5 stars

Great company to use for walking the…

Great company to use for walking the Camino. Everything went smoothly from airport transfers, accommodations, and luggage transfers. Questions were answered very quickly and were true to the question asked. I wouldn't hesitate to use this company again for our next Camino. You have to watch as walking the Camino can become very additive, in a good way!

October 29, 2025
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Reply from CaminoWays.com

Thank you so much for your lovely words! We’re thrilled to hear everything went smoothly on your Camino. It’s true, the Camino can be wonderfully addictive! 😊 We’d be delighted to help you plan your next one!

Rated 5 out of 5 stars

Wonderful trip

This is our first Camino trip. CaminoWays arranged the hotels and luggage transportation. Everything went smoothly. All the hotels booked were nice enough. I can't wait to book our next walk with CaminoWays.

October 29, 2025
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Reply from CaminoWays.com

Thank you so much! We’re delighted to hear your first Camino went smoothly and that you enjoyed it so much. We’d love to help you plan your next walk when you’re ready, the Camino has a way of calling you back! 😊

Rated 5 out of 5 stars

Another great trip with Camino Ways. This was the second Camino I booked…

This was the second Camino I booked through Camino Ways. The arrangements were once again flawless. I would definitely recommend Camino Ways to anyone wanting assistance with their next Camino.

October 29, 2025
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Reply from CaminoWays.com

Thank you so much! We’re delighted to hear your second Camino with us went just as smoothly as the first. It means a lot that you’d recommend us to others! Hope to see you again on another Camino soon!

Rated 5 out of 5 stars

Happy pilgrim

Experience great
Accommodation great
Meals gteat
Weather, wet for 4 days, but atmosphere still great

October 19, 2025
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Reply from CaminoWays.com

Thank you so much for sharing your feedback, Cecilia. We’re delighted to hear you had such a great experience, from the accommodations to the meals. So glad the Camino atmosphere still made it special for you.

Rated 5 out of 5 stars

Everything was so smooth running

Everything was so smooth running, between the hotels easy to find, spotless, staff fabulous in each one, food amazing and luggage taking with care to each hotel beforehand, it took the stress out they had every detail covered.
We had nothing to worry about other than the walking each day.

October 29, 2025
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Reply from CaminoWays.com

Thank you for sharing your experience with us. It’s wonderful to hear how smooth everything felt for you! We’re really glad you could simply enjoy the walk each day.

Rated 5 out of 5 stars

We had a wonderful 2025 Camino.

We had a wonderful 2025 Camino.

All the accommodation was great.
Except, maybe, for Hotel Franco in Teo: the young girl who ran it was fabulous but we did feel the hotel looked in need of some tlc. We stayed there in 2022 and it was in much better condition. I’m not really comfortable mentioning that - but??
However it didn’t spoil our Camino👍

Also the walk from the Port in Vigo to our hotel was a hard walk🤣, especially in the heat. Perhaps you could mention a taxi would be a good choice🙆‍♀️

The food in all the accommodations was good:-
especially a BIG mention to Anna our hostess in Armenteira - she, the accommodation and the food were exceptional🌟

We appreciated all the help Caminoways gave us.

There were five very happy ladies walking the Portuguese Coastal Camino 2025

Thank you

October 8, 2025
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Reply from CaminoWays.com

Thank you so much for your lovely review! We’re delighted to hear you and your group had such a great time on the Camino! We’ll make sure to pass on your kind words to Anna in Armenteira.

We also really appreciate your feedback about the accommodation and the Vigo walk, that’s very helpful for us to share with our team.

Thank you for walking with us!

Rated 3 out of 5 stars

6-Day Portuguese Coastal Camino…

6-Day Portuguese Coastal Camino Starting in Vigo, Spain

WHAT WORKED WELL
The luggage transfer and hotel check-ins were perfect. No complications. Very smooth. Liked the FaceTime meeting to answer questions before the trip. Paperwork/information/itinerary were processed efficiently. Good.

LUGGAGE
The packing list provided by Camino Ways was extremely helpful.
There is a 1-bag/20ks limit. I needed a second bag for an extended trip. Pre-trip information was a bit confusing about adding a second bag (weighing no more than 20 ks) for a charge of 70e.

CAMINO WAYS PORTAL
Cumbersome to use. Having to go to a website to access information is unnecessarily complicated. Needs redesign with links to relevant information and each day’s route.

CAMINO WAYS GUIDE
The guide was indispensable in telling us where to rest and eat on hikes where there were few stopping places. Super important! But you need to access the website portal then scroll through the entire guide to get to information on the route you were doing on that day. Very old-fashioned and clunky.

CAMINO WAYS MAP FUNCTION
The Camino Ways map function was very difficult to use (even with the explanatory video). We ended up relying on Camino Ninja instead. Great app. Then we used Google Maps to guide us to our hotels once we were nearby in town.

Be sure to get an international phone plan to avoid obscene cellular roaming charges for navigation.

The Portuguese Camino route is extremely well marked, so we used Camino Ninja to check our location on the camino, figure out the distance we’d walked and how much more to go, and study topography/elevation before the day’s hike.

FYI: Much of the camino goes through flat or mildly rolling fields and forests, but parts of it go through towns and alongside busy multi-lane roads, especially the route into Santiago.

PILGRIM CREDENTIAL
We were DENIED our Pilgrim Credential in Santiago because the CW information page does NOT specify needing to have our passport STAMPED IN VIGO, our starting point. (We were told in Santiago that our passport reflected that we had walked 85 ks instead of 100.) Disappointing.

LODGING AND FOOD
With the help of Google Maps, all the hotels were on the camino and easy to find.

Things that were disappointing:
1) Camino Ways information states: "Country Cottages or Casas Rurales are beautifully restored country homes and farmhouses in the heart of peaceful rural communities."
We paid for "cottage" accommodations but
there were NO beautifully restored
rural lodgings on our itinerary. All the places we
stayed were modest, 2-star, in-town lodgings
on the camino itself.

2) The quality of the hotels and meals:
- Hotel Puerta Gamboa, Vigo
(very nice/great location/nice staff)
- Duarte Arcade, Arcade
(barely adequate/no hair dryer/awful
dinner (good salad, terrible hake or deli-
meat-like pork slices -- embarrassing)
- Hotel Rias Bajas, Pontevedra - very nice
- Hotelero Via XIX, Caldas de Reis -
nice staff, comfortable, quiet
(bad dinner at a depressing nearby
hotel/restaurant: entrée consisted
of one roasted chicken drumstick with
a glob of white rice)
- Hotel Corona de Padrón, Padrón -
very nice rooms, very pleasant restaurant
- Pombal Rooms Santiago, Santiago - nice
staff, comfortable, quiet, convenient
location
3) Camino Ways information states: "Our Country
Cottages are renowned for their exceptional
food."
Not in our experience. The dinner
entrées were repetitive and uninspired,
broiled hake (fish) or a cooked meat
with potatoes or plain rice. Nothing
particularly Spanish or interesting about
the preparation.
Generally good salads and desserts.
Totally satisfactory breakfasts.

Conclusion: My friend and I enjoyed our trip and are glad that we chose an organization to plan the lodging and route rather than having to figure everything out ourselves. We had glorious weather and knew that hotel arrangements and luggage delivery were reliably taken care of by Camino Ways.

But we don’t recommend Camino Ways because of the misrepresentation of the “Country Cottages” (which we paid for and didn’t get) and “exceptional food” (which is an outright lie). We also wish that the information Camino Ways provided was more complete and less complicated to use.

October 13, 2025
Unprompted review
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Reply from CaminoWays.com

Hi Suzy,

Thank you very much for taking the time to share such detailed feedback about your Portuguese Coastal Camino experience. We’re glad to hear that the luggage transfers, hotel check-ins and pre-trip support & materials, all worked smoothly for you and that you found the packing list and guide helpful during your journey.

We’re genuinely sorry to hear that some aspects of your trip didn’t meet expectations, particularly regarding the accommodation descriptions, meal quality and the information around the Pilgrim Credential. Your comments are very valuable and we’ll be reviewing these points carefully with our operations teams to ensure better clarity and accuracy.

We also appreciate your constructive feedback about the Camino Ways portal, we’re currently working on updates to make access to route information simpler and more intuitive for travelers.

We’re glad you enjoyed your Camino overall. Thank you for your honest feedback, it helps us improve for future travelers.

Rated 5 out of 5 stars

My wife and are were traveling with our adult children.

My wife and are were traveling with our 4-20 something children so we use Camino Ways to make traveling in a group easier. We had airport pickups and luggage transfers and all of our hotels arranged in advance. Everything was perfect! We will use CaminoWays again if we do another Camino. They are top notch and made our vacation an extraordinary collection of top notch memories that will last a lifetime.

October 16, 2025
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Reply from CaminoWays.com

Hi Dan, we’re delighted to hear that you and your family had such a smooth and memorable Camino experience with us. It’s great to know that the airport pickups, luggage transfers and hotel arrangements all went perfectly!

We truly appreciate your kind words and your trust in CaminoWays. We’d be thrilled to welcome you all again for your next Camino adventure!

Rated 4 out of 5 stars

Very good trip

Very good trip! The walking was outstanding, such a beautiful part of the world to visit and experience at walking pace. Some lovely towns and villages along the way. Good time of year to do this in terms of temperature (we started in san Gimignano mid October) Everything worked out seamlessly in terms of our accommodation bookings, breakfasts and dinners and luggage transfers. the hotel rooms were all clean but basic. Hotel staff were friendly and helpful.

October 26, 2025
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Reply from CaminoWays.com

Thanks Kat! We’re glad to hear you enjoyed your trip and that everything ran seamlessly. It sounds like you made the most of walking through such a beautiful region at the perfect time of year!

We hope to welcome you back for another Camino adventure soon.

Rated 3 out of 5 stars

Problem with distances quoted

Problem with distances quoted

October 26, 2025
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Reply from CaminoWays.com

Hi Neil, thanks for your feedback. We're sorry to hear there was an issue with the distances quoted on your Camino. Our team will reach out to review the details with you and make sure everything is clarified. We really appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Stress free Camino

From the first contact with CaminoWays I was reassured that I had chosen a reputable company to handle my trip to Spain for my Camino.
My requests were dealt with promptly and professionally. All paperwork was sent via email in a timely manner and the Teams call a couple of weeks before departure was very useful and informative.
On our arrival in Santiago airport we were met by our taxi driver and taken to Sarria which was our starting point. The entire trip was handled seamlessly and without delay. All hotels were spotless and clean and offered a decent filling breakfast to set us up for our days walking. My gluten intolerance was well catered for and I was offered bread and cakes. Our luggage was collected and delivered to our hotel every day with no delay. I did not have the need to contact CaminoWays for assistance using the WhatsApp number but did send them a message to let them know we were having a great time. I was impressed how quickly they responded. This further demonstrated to me how easy it was to contact them if needed in the event of an emergency.
I am already thinking about my next Camino and will be looking to CaminoWays to arrange it for me.

October 25, 2025
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Reply from CaminoWays.com

Thanks so much! We’re delighted to hear your Camino was so smooth from start to finish.

We’re especially glad to hear your gluten-free needs were well catered for and that you enjoyed your stay in each hotel. Thank you for taking the time to share your experience, we’ll be here when you’re ready to plan your next Camino!

Rated 5 out of 5 stars

What a great experience!

We had a terrific experience walking part of the Camino with Camino Ways assistance. We let them know which routes we wanted to do, what average miles we wanted to do in a day and a few of the towns we wanted to stop in. They couldn’t have been more helpful! If we had any questions we emailed them and they got back to us by the next morning. Also I’m told by others you can call if you need an immediate answer while on the trail. We were very happy with all the hotels they booked for us and are considering another Camino route next year. If so, we will absolutely be booking with Camino Ways.

September 24, 2025
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Reply from CaminoWays.com

Thanks Melissa! We’re glad to hear you had such a great experience walking your Camino and that our team could make the planning and communication so smooth for you.
We’d love to help you plan your next Camino! :)

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