CaminoWays.com Reviews 512

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency in resolving issues and organizing trips. Many people found the quality of the hotels and meals to be exceptional, with comfortable accommodations and delicious food contributing to a smooth and enjoyable holiday experience. The well-organized luggage transfers and overall trip planning also received high marks from consumers. However, some customers also noted inconsistencies in hotel quality, with a few accommodations being described as basic or below expectations. A few other people also felt that some hotel locations were inconveniently far from city centers or the Camino route, requiring additional walking. There were also occasional mentions of breakfast quality not meeting standards and some issues with provided transportation or inaccurate itinerary information.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the seamless organization of luggage... See more

Location

Customers consistently note ambiguous experiences with location. While many appreciate the beautiful... See more

Quality

People report positive experiences with quality. Many customers found the accommodations superb, clean, and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the guides and team members for... See more

Holidays

Customers had positive experiences with holidays, with many praising the seamless organization of their... See more

Based on these reviews

Rated 4 out of 5 stars

Very good trip! The walking was outstanding, such a beautiful part of the world to visit and experience at walking pace. Some lovely towns and villages along the way. Good time of year to do this in... See more

Company replied

Rated 5 out of 5 stars

Dealing with Camino Ways made our trip booking & organisation effortless ..from transfers & to hotel bookings , all taken care off.Even when we had to swap dates around , CaminoWays made the change e... See more

Company replied

Rated 5 out of 5 stars

Prior to my trip I had an insightful and very informative conference call with Gisa. Gisa helped me come up with a personalized itinerary that worked out perfect for my husband and I. The whole proces... See more

Company replied

Rated 4 out of 5 stars

It’s definitely a unique experience! Hiking in 120 km within 6 days is not only to challenge yourself physically, but also to build up self-confidence mentally. The tour guide had done a great job to... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

512 reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Buon Camino!

We did the Sarria to Santiago trek with the help of Camino Ways and it was fabulous! The accommodations, quality of the meals and reliable transportation removed almost all the stress from a 75 mile hike that was well outside our normal vacation comfort zone. Oh, and did I mention that we had no issues with the baggage transfer service. All in all an excellent experience for those who want to do the Camino in a "country club" way. Buon Camino!

September 24, 2025
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Reply from CaminoWays.com

Thank you very much, Bill, for your wonderful review. We’re delighted to hear that your Camino from Sarria to Santiago was such a fabulous experience and that everything ran so smoothly. It’s great to know you could relax and truly enjoy the journey!

Rated 5 out of 5 stars

Great experience

Great experience! Great support when bicycle bearing went bad. Would definitely recommend experience to anyone!

September 24, 2025
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Reply from CaminoWays.com

Thank you very much, Karen, for your lovely review. We’re delighted to hear you had a great experience and that our team could assist you when needed. It’s wonderful to know you enjoyed your Camino adventure!

Rated 5 out of 5 stars

this agency is efficient

this agency is well-organized in dealing with the pilgrim’s concerns. These guys are quick & efficient to resolve the pilgrim’s problems on short notice.
We were a day late with our itinerary because of our lost luggages while in transit. The agency managed us back on track by coordinating with our hotel. Excellent service… Kudos to your people!

September 24, 2025
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Reply from CaminoWays.com

Thank you very much, Allan, for sharing your experience. We’re so glad our team could help you get things back on track after the luggage delay and that you felt well looked after along the way. We really appreciate your kind feedback.

Rated 3 out of 5 stars

second and last time with Camiño Ways…

This is my second time using Camino Ways and I was disappointed in the accomodation on a few days. One hotel lost our reservation entirely and we received no help from your company. Will not use again or recommend to others. No support at all, even after the fact.

September 11, 2025
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Reply from CaminoWays.com

Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered. This is certainly not the level of service we aim to provide.

Our customer service team is currently reviewing what happened and will reach out to you directly to discuss the situation and how we can make things right. Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with your accommodation and the lack of support you felt during your trip. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to deal with a missing reservation while traveling.

Our customer service team is currently reviewing what happened and will reach out to you directly to discuss the situation and how we can make things right.

We appreciate your feedback.

We appreciate your feedback

Rated 4 out of 5 stars

All the bookings were as scheduled

All the bookings were as scheduled. All the hotels etc. were arranged and paperwork in order. When I had concerns and communicated them I received prompt replies and action where required.

September 24, 2025
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Reply from CaminoWays.com

Thank you so much, Tom, for taking the time to share your kind feedback. We’re delighted to hear that everything went smoothly and that our team was able to assist whenever needed. We really appreciate your lovely comments and hope to welcome you again in the future!

Rated 5 out of 5 stars

Flawless

The bookings were done perfectly and the movement of our suitcases were done flawlessly.

August 20, 2025
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Reply from CaminoWays.com

Thank you very much, Mario, for your wonderful feedback. We’re delighted to hear everything went perfectly and that your luggage transfers ran smoothly. It’s great to know you had such a seamless experience — we truly appreciate you taking the time to share it!

Rated 5 out of 5 stars

Coastal Portuguese

We can’t recommend Caminoways highly enough. Right from the start, any questions or add ons were quickly answered or confirmed. The accommodation, and meals were lovely after long days and the luggage transfers made the trip trouble-free and enjoyable.

August 26, 2025
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Reply from CaminoWays.com

Thank you so much, Linda, for your lovely review. We’re thrilled to hear you had such a positive experience on the Portuguese Coastal route and that everything made your journey enjoyable. We really appreciate you sharing your experience and hope to welcome you again soon!

Rated 3 out of 5 stars

I was traveling as a single and paying…

I was traveling as a single and paying for premium hotels. Several of the rooms barely gave me room to move around. That was very disappointing. Also, it was not always clear about how to get to the hotel in relationship to the hotels. Finally, transports that we supposed to be provided were not.

September 4, 2025
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Reply from CaminoWays.com

Thank you very much for sharing your feedback. We’re sorry to hear that parts of your experience didn’t meet expectations. Your comments are really valuable to us and we’ll make sure they’re reviewed to help improve our service.

Rated 5 out of 5 stars

Mid Camino Support was terrific

Our flight to Spain was delayed and we missed our connection. Caminoways’s helpline was able to assist in rescheduling our transportation from the airport twice during that first day. Helpful, polite and effective.

September 4, 2025
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Reply from CaminoWays.com

Thank you so much, John, for taking the time to share your experience. We’re delighted to hear our support team could assist you so promptly and help get your journey back on track!

Rated 4 out of 5 stars

Sarria to Santiago

The hotels you chose for us were superb and the food they provided was exceptional.

On the negative side, Camino Ways did not initially inform the hotels about our dairy allergies which caused problems on our first night.
Most problematic was we had zero updates about the forest fires and public transportation to Sarria being cancelled. Because we were not informed, we were unable to get bus tickets in lieu of the train and it ended up costing us 400 Euros to catch a taxi.

August 19, 2025
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Reply from CaminoWays.com

Thank you very much, Kim, for sharing your experience. We’re glad to hear you enjoyed the hotels and meals along your Camino, though we’re truly sorry for the difficulties you faced with your dietary requirements and the lack of updates during the challenging fire situation this summer. Your feedback is very important to us and we’ll review it carefully to improve communication and support in such circumstances.

Rated 5 out of 5 stars

Our trip was amazing

Our trip was amazing. Most of the hotels were outstanding. The others were in small towns and to be expected. This is our second trip with Camino Ways. We were not disappointed .

September 6, 2025
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Reply from CaminoWays.com

Thank you so much, Nancy, for your lovely review! We’re delighted to hear you had such an amazing trip and that most of the hotels exceeded your expectations. It’s wonderful to know this was your second journey with us, we truly appreciate your continued trust and hope to welcome you again soon!

Rated 5 out of 5 stars

Beyond Our Expectations!!

From the personal and luggage transfers to the places Camino Ways chose for us to stay along the Portuguese Coastal Route were beyond our expectations. I would highly recommend this company if you want a great Camino Experience!!

August 31, 2025
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Reply from CaminoWays.com

Thank you so much, Paul, for your kind words. We’re really happy to hear that your journey along the Portuguese Coastal Route went so well and that everything exceeded your expectations. We’d love to help you plan your next Camino adventure when the time comes!

Rated 5 out of 5 stars

Camino Ways Inglés

We were extremely happy and impressed with everything to do with our trip. From our very first enquiry to our queries in terms of number of days etc. the level of service was excellent. I can not think of anything negative at all. It was a perfectly organized trip. I would and have recommended Camino Ways to many friends & family.

August 22, 2025
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Reply from CaminoWays.com

Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that everything went so smoothly and that you were so happy with the organisation and service throughout your Camino Inglés. We really appreciate your kind words and recommendations — it means a lot to our team!

Rated 5 out of 5 stars

Everything was organised to perfection

Everything was organised to perfection

September 4, 2025
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Reply from CaminoWays.com

Thank you! We’re so pleased to hear that everything was organised to perfection and that you had such a smooth experience.

Rated 5 out of 5 stars

Everything was organized perfectly

Everything was organized so perfectly and the support provided by Isabelle and staff professional and timely. This is our 2nd trip using Camino Ways on the Camino Del Norte. Great experience and great accommodations the entire way. Thank you.

September 5, 2025
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Reply from CaminoWays.com

Thank you very much for sharing your experience Karen! We’re so happy to hear that your Camino del Norte trip went smoothly and that our team, especially Isabelle, was able to support you along the way. It’s great to know you enjoyed the accommodations and chose to travel with us again, we really appreciate it!

Rated 5 out of 5 stars

Bilboa to Santander

Trip was amazing. Camino ways had all the reservations in order, everything went smoothly. Great accommodations, incredible scenery. Just a fantastic experience. Thank you!

September 5, 2025
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Reply from CaminoWays.com

Thank you so much for sharing your wonderful feedback! We’re delighted to hear you had such a smooth and memorable experience from Bilbao to Santander. We truly appreciate you choosing CaminoWays for your journey.

Rated 5 out of 5 stars

Great service as always

Great service as always. Really professional, so helpful and knowledgeable while also being reasonably priced. Would highly recommend.

September 5, 2025
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Reply from CaminoWays.com

Thank you for your lovely review Anita! We’re so glad to hear you had another great experience with our team. It’s always a pleasure to help you on your Camino adventures.

Rated 2 out of 5 stars

Accommodations selected were too far…

Accommodations selected were too far from the camino. No options for meals. Poor communication with inns about transportation being included. Our group was unable to reach Camino Ways reps in realtime to assist with the multiple snafus.

September 5, 2025
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Reply from CaminoWays.com

Hi Jenna,
Thank you for your feedback. We're sorry to hear about the accommodation distance and communication issues during your trip. We have reviewed your case to understand what went wrong and have taken steps to improve coordination and service moving forward.

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