Campaignmonitor Reviews 196

I would like to echo Chris H. sentiments about the poor customer service. I couldn't get a demo or initial discussion set up to save my life. The sales person I was in contact with just sent me links to view videos and told me to sign up for a trial after I asked some questions via email. We have several business cases that we were hoping to solve with Campaign Monitor. I needed very detailed, technical information-
hence why a demo and preliminary meeting was needed. Their salespeople don't seem very ambitious. We obviously went with another provider.

Called to try and set up an account. The Lady on the phone said that because we only had 15,000 subscribers that no one was willing to give me any more details about the service and that they would send me an email. After being berated by this lady I asked to speak to the manager she said no laughed down the phone and hung up. I was a little surprised as I only wanted a quick overview of the platform. Hubspot, Marketo, Drip and Active Campaign have all been very professional when discussing their service, I don't know why Campaign Monitor isn't.

The best Email Marketing company I've ever used. I wanted to love Mail Chimp, such a fun brand, but their software is terrible.

Campaign Monitor has never let me down in five years of using them for various jobs and clients. Their customer service is the best I've ever encountered from ANY online company. You will get a response quickly, and they will actually read your email properly (unlike so many other companies you send boilerplate responses). They've literally helped me amend campaigns that have been sent. Always super smart, helpful and friendly.

Additionally, their email previewer facilities are invaluable for catching problems in different mail clients. I literally couldn't perform my job without it.

The best thing of all: They're cheaper than their competitors.

I cannot recommend this company enough!