This company once upon a time use to be good - now it's atrocious. You cannot trust them with anything. I have just tried to log back in to my account to begin a heavy 3 month marketing campaign... See more
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See what reviewers are saying
Sent out an email campaign late Friday afternoon, with one link that didn't work. CampaignMonitor were able to quickly change the link destination so that those that opened the email going forward wou... See more
I accidentally included a preview link in a survey email, meaning people could complete the survey but the results would not be captured. As soon as I realised the mistake I used the help-bot whic... See more
Campaign Monitor is a great platform and support team is amazing! Dealing with technical email issues is always daunting but after asking for help a few times, I am now always at ease that any is... See more
Company details
Contact info
631 Howard St #500, 94105, San Francisco, United States
- +1-888-533-8098
- campaignmonitor.com
Hasn’t replied to negative reviews
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10+ years using Campaign Monitor
We've used Campaign Monitor for at least ten years and always find them to be great. Easy to use, easy to manage and trouble-free. Customer service is always great.
Had a query and had it resolved in a…
Had a query and had it resolved in a day or so.
Worst customer support…
The customer support is as easy to navigate in as a jungle.... Wouldn't recommend using Campaign Monitor.
Excellent services and support
We switched to Campaign Monitor a couple of years ago after using a variety of email service providers. The range of tools and services they offer is extraordinary, and their customer support has been outstanding.
As we find more and more ways to use Campaign Monitor to make our work easier and more effective, we'll continue to move our clients on to the platform.
I love the ease of using and pricing of…
I love the ease of using and pricing of Campaign Monitor!
I could not post a video to my campaign…
I could not post a video to my campaign monitor newsletter. I sent an email to their help department explaining the problem and within a short time received a response with a solution.
Your business is safe with Campaign Monitor
Put your business the way of Campaign Monitor - they show their attention to detail and respect for their clientele by reacting fast and professionally when a question or problem arises. Great to find there are real people out there behind the scenes.
Refund Request
Informed, professional, patient, provided details that addressed my request specifically. Promptly responded. Resolved my issue immediately. Thank you!
The only improvement would be to offer live contact rather than email only. I understand as everyone reviews expenses.
Immediate assistance that unblocked a…
Immediate assistance that unblocked a campaign
10 years with CM and still very happy
After 10 years of using CM, we are still totally happy. The platform is very easy to manage, and the customer service is excellent; fast, friendly and professional. I highly recommend CM.
The gold standard and "no-brainer" for email marketing & automation
The clearest, simplest, most immediate and at the same time complete and sophisticated e-mail marketing platform
You don't have to worry about re-learning from scratch something you've always done: writing emails. With Campaign Monitor, you simply do it massively and automatically, in any way you want.
The gold standard for entrepreneurs and marketers when it comes to email marketing and automation.
Campaign Monitor is my choice!
Campaign Monitor is not only an easy-to-use, creative platform for messaging our physician members, their customer support is superior to any online resource I've every used. Highly recommend. 10/10
Great Service
Friendly staff
In 13 years of using their Service
In 13 years of using their Service, I have always been a happy customer!
Excellent customer support
Having multiple Agency accounts, we required a mass change that was not possible via the existing APIs.
After reaching out to the support team, the update was processed via their Engineering team which has saved us potentially days of manual effort.
Intuitive, Low Cost, & Impeccable Customer Service
I have been using Campaign Monitor for years. Not only has it remained intuitive, low cost, and customizable its customer service has always been stellar!
Campaign Monitor has been great
Campaign Monitor has been great, and the latest updates and customer service are top notch
Campaign Monitor is a fantastic…
Campaign Monitor is a fantastic platform. I highly recommend this service over the others! And, if you pay for the customer service, you will not be disappointed.
I needed some help figuring out how to…
I needed some help figuring out how to make my campaigns more effective, and I got the answers I needed.
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