Campaignmonitor Reviews 196

Had a problem getting emails with tinyurls past Gmail's (proper) concern that they could be suspicious links.
Lorecel from Campaign Monitor showed me how to load the video itself (with its proper You Tube link) so that problem was resolved.
Their service was very quick, very effective and very polite (yes, I should have read the manual, but hadn't) and their response was just a clear, simple and quick explanation

Campaign Monitor was easy to test and I decided to move forward with subscribing. In getting set up, I ran into some issues. I reached out to tech support. They quickly responded, understood the issue, supplied information on how the process works, video tutorial, a tool to verify ahead of authentication. The information supplied was accurate, succinct, and easily guided me. They continued to follow up to ensure I was OK and good to go ahead of closing out the ticket. Good support!

Our small USA agency has used Campaign Monitor for over 10 years to send email campaigns on behalf of our clients. We would recommend Campaign Monitor to ANYONE — it's a great email marketing platform by itself, but the customer support is beyond phenomenal. They keep on top of the latest trends and frequently add new features to the software. We couldn't ask for a better partner!

Support sent a timely, clear, and helpful response to my question. A follow up question was answered right away and helped me with the current issue and how to avoid the issue in the future.

Campaign Monitor support was very responsive in correcting some links in a campaign email within minutes of my contacting them..

Campaign Monitor is a great platform and support team is amazing!

Dealing with technical email issues is always daunting but after asking for help a few times, I am now always at ease that any issue I encounter will be handled well and ultimately resolved!

Thank you all!

The platform is just average for our needs. A support person once told me that all they do is read the information from their help robot, so there was no reason to email them directly, he said.

1. Hard to get to an actual contact.
2. Andrew didn't respond to my actual questions, just sent me what appeared to be a form response. He even provided me with a link that I provided in my question!
3. My questions were provided in the answer so there was no paper trail of the original query.

Campaign Monitor's customer service is fantastic! They respond at record speeds!

I had an issue with the Sending Domain Verification. Curtis helped me figure it out and he went above and beyond explaining everything and fixing my issue. Thank you so much CM!

Happy with help I received! While it was frustrating that I couldn't cancel a sending campaign on my own, once I got through to support, what I needed was handled quickly and easily.

Absolutely amazing service EVERY TIME! They never fail to help you with your needs, amazing customer service and staff! Would recommend every time.

We are a small consulting agency and have been using Campaign Monitor since 2014 as a tool for our clients to communicate with employees. We trust Campaign Monitor and appreciate how quickly they respond to questions and requests for assistance.

Yea! No! These people suck big time. Don't invest too much of your business in thiers, you have plenty more options, choose one of those.

Response time to my inquiry was very fast and they were able to help me almost immediately. Very kind and ready to help.

Excellent support for our issue with dynamic content filtering.

The team responded quickly to my request for assistance as a client had accidentally overwritten a campaign that was about to be sent! They were able to back track and restore the newsletter within a few minutes, something I couldn't have done at the front end. Great work guys.

Very quick response to a query, that turned out not to to be an issue. Very positive attitude that made me feel genuinely supported.

Pretty bad to be honest. No way to contact them. Their own Solvvy just froze and never sent . I was drowning in a malicious email attack and no help was available. I tweeted them. No reply. Eventually one Solvvy got through and contact was made.

Customer service was excellent. We had an issue and received a prompt reply with an explanation and a resolution to the problem. We love the support we get from Campaign Monitor.