good service/easy website to work with. They wanted to get a lot of money out of my insurance because of some damage to the vehicle. I thought initially this is a scam, but actually after explain... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Camplify is an easy to use website, with a search function allowing you to look for vans that are available for your trip. Different levels of insurance cover. Easy to understand, easy to book too.
Company replied
Listers who don’t respond to booking requests within a week, should be made inactive. I had a couple requests that never responded and bookings were cancelled by Camplify. This isn’t helpful if you’re... See more
Company replied
We had another great easter get away using outback2sea. Customer service was excelent as always. Had couple small issues with van. Greg the owner was quick to fix them so we could enjoy our holiday. N... See more
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Company details
Written by the company
Camplify is a leading peer-to-peer digital marketplace platform safely connecting RV owners to hirers. We proudly offer the widest variety of caravans, campervans and motorhomes available across Australia, New Zealand, UK and Spain. We're on a mission to become the world’s largest and most trusted caravan & campervan sharing community making ‘van life’ accessible to all.
Contact info
Australia
- camplify.com
4.3
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Camplify
Thank you so much for the wonderful feedback about Camplify! We're thrilled to hear you've had such a positive experience, and we'll be sure to pass your kind words along to the team. We look forward to being part of many more adventures with you.
Great for booking a motorhome
Very easy booking and they reply quickly too.
Plenty of options to choose from.
May 13, 2026
Reply from Camplify
Thank you for the great feedback! We're thrilled to hear you found the booking process easy and enjoyed the wide selection of options. We look forward to seeing you again soon!
Easy to use platform with lots of great…
Easy to use platform with lots of great choices for vans, we were able to find exact van with features we needed and a few extras we hadn’t thought of. Friendly host and booking was easy :)
May 6, 2026
Reply from Camplify
Thank you for the wonderful review! We're so pleased to hear you found the perfect van with all the features you needed and enjoyed a smooth booking experience with a friendly host. We can't wait to welcome you back for your next adventure!
Reply from Camplify
We're so sorry to hear about your experience, and this is certainly not the impression we want to leave. We've escalated your feedback to our Escalations team so they can look into this further for you. We truly appreciate you bringing this to our attention.
delivery fees
It's a very easy to navigate website.
It would be good to have the delivery fees more transparent so this can be filtered during the search and speed up the process.
May 6, 2026
Reply from Camplify
Thank you for the lovely feedback and constructive suggestion! We're so glad you found the website easy to navigate, and we'll be sure to pass your comments about delivery fee transparency on to the relevant team for consideration. We truly appreciate you taking the time to help us improve!
Don’t rely on it
We requested bookings from multiple owners with only one responding to agree to a booking. We had one other response from an owner whose van was in the process of being sold. It’s been quite frustrating and feels like it’s an unreliable mechanism to book.
May 13, 2026
Reply from Camplify
Thank you for sharing your feedback, and we're truly sorry to hear about the frustrating experience with unresponsive owners. We completely understand how disappointing this must have been, and we've escalated this to our Escalations team to look into further. We appreciate your patience and hope to provide a smoother experience next time.
It was easy
It was easy, loved the selection of campers, the owner of the van was nice.
April 26, 2026
Reply from Camplify
Thank you for the kind review! We're delighted you found the process easy and enjoyed the great selection of campers, and we'll be sure to pass on your lovely comments to the owner. We can't wait to welcome you back!
Reply from Camplify
Thank you for the lovely feedback! We're so pleased to hear everything went smoothly for you. We look forward to seeing you again soon!
Super happy
Super happy. We had a great van, great service, great prices. There are lots of vans to choose from. Highly recommend.
May 28, 2025
Reply from Camplify
Thank you so much for the wonderful review! We're thrilled to hear you had a great experience with the van, service, and pricing. We really appreciate the recommendation and look forward to welcoming you back soon!
Very easy to use .
Very easy to use .
Really disliked the modern bombardment of emails !
However , I would use agsin .
May 12, 2026
Reply from Camplify
Thank you for your kind review and for highlighting how easy our service is to use. We appreciate your honest feedback regarding the volume of emails, and we'll certainly take this on board to improve our communications. We look forward to welcoming you back again soon.
Was easy to book and had clear details…
Was easy to book and had clear details can’t wait to camp in September
May 4, 2026
Reply from Camplify
Thank you for the lovely feedback! We're so glad the booking process was easy and the details were clear for you. Wishing you an amazing trip in September — happy camping!
Fantastic stay in the van
The caravan was very clean, well set up with everything you require for your stay including a lovely welcome gift.
The owners were very approachable and more than happy to answer/solve any teething problems, they also set up the van and came to collect which was extremely helpful and saved us a lot of time and worry. Communicating through the camplify message system works really well, owners were prompt with their replies.
May 3, 2026
Reply from Camplify
What a fantastic review, thank you so much for sharing! It's wonderful to hear the van was spotless, well-equipped, and that the owners went above and beyond with setup, collection, and communication. We're so glad the Camplify messaging system worked seamlessly for you and hope to see you on another adventure soon!
The company is great but I applied for…
The company is great but I applied for a van and did not receive an answer and campify canceled the request and it look like I did. You need to state you have canceled request so other people hiring out there can know. Most of the time no issues
May 4, 2026
Reply from Camplify
Thank you for your kind words about the company and for flagging this with us. We completely understand how frustrating it can be when a cancellation appears on your end without clarity, and we've shared your feedback with our Customer Support team to look into the cancellation process. We really appreciate you taking the time to help us improve.
Easy to book
May 3, 2026
Reply from Camplify
Thank you for the lovely feedback! We're so pleased to hear you found the booking process easy and straightforward. We appreciate you taking the time to share your experience.
Reply from Camplify
Thank you so much for your wonderful review! We're thrilled to hear you've had a great experience and that your van has been well looked after while helping you earn. We truly appreciate your trust in us and look forward to continuing to support you.
Cancelled at Pickup: Partial Refund Only and the Customer Carries the Consequences
I recently booked a campervan through Camplify for a weekend trip and unfortunately had a very poor experience when things went wrong.
On the way to pickup, the owner cancelled the booking due to a vehicle issue. The hire never commenced because the campervan was not in a hire-ready condition at the time of pickup.
To be fair, the owner handled the situation responsibly and eventually covered the additional out-of-pocket costs caused by the cancellation. I appreciate that.
Camplify also refunded the booking amount itself, which is expected. However, what became very clear throughout the process is that when a last-minute owner cancellation happens, the customer carries almost all the disruption, stress, and financial risk.
What made the experience worse was the refund process itself. The refund took far too long to be processed. On business day 13, I spent over an hour dealing with customer support through their messaging system, and it was only after an exhaustive conversation and repeated follow-ups that the refund was finally prioritised. Had I not continued chasing the matter, I genuinely believe the process could have taken much longer.
During the process, support advised me to remain patient as their team was handling a “high volume of refund requests.” Hearing this did not inspire confidence in the platform experience or support system, especially in the context of a cancelled booking at pickup.
The support process felt slow, fragmented, and heavily policy-driven. There was no real-time assistance available during the failed pickup situation, and no meaningful customer protection for consequential losses or trip disruption caused by a vehicle issue on the owner’s side.
What concerns me most is the imbalance in accountability. If a customer cancels, fees and penalties apply. But when an owner cancels at pickup due to a vehicle problem, the customer is largely left to manage the consequences themselves.
My issue is not with the owner, who ultimately acted reasonably. My concern is with the platform model and the lack of safeguards for customers when a booking fails at the point of pickup.
If you’re considering booking through Camplify, just understand that a refund of the booking itself may not protect you from the wider costs, disruption, and time spent resolving a last-minute cancellation.
April 29, 2026
Reply from Camplify
Thank you for taking the time to share such detailed feedback, and we're truly sorry for the stress and disruption this experience caused you. Your concerns around the cancellation, refund delays, and customer protection are extremely valid, and we've escalated this to both our Escalations and Accounts teams to review further. We genuinely appreciate you raising these points, as feedback like yours helps us improve the experience for future hirers.
Excellent van.
The van was great and communication was excellent. There was a good range of vans available on camplify in the area we were looking for. Booking was easy too.
May 10, 2026
Reply from Camplify
Thank you for the wonderful review! It's great to hear the van, communication, and booking process all hit the mark, and that you had plenty of options to choose from. We hope to see you out on another adventure with us soon!
Asked to change dates, not impressed.
The websites useful but We spent ages choosing the right camper van to hire, booked it for the dates we want and now the owner needs us to make a shorter trip even tho it was listed as avalible. so I have to start from scratch.
April 30, 2026
Reply from Camplify
Thank you for sharing your feedback, and we're really sorry for the frustration this has caused after you put so much time into finding the right van. We understand how disappointing it is to have to start over. Please contact our Customer Support team and they can assist you in finding another RV for you.
Great booking process with excellent…
Great booking process with excellent security checking.
May 10, 2026
Reply from Camplify
Thank you for the fantastic feedback! We're so pleased to hear the booking process was smooth and that our security checks gave you peace of mind. We look forward to having you back again soon!
The owner we're very pleasant and very…
The owner we're very pleasant and very easy to deal with. He very helpful and awnsered all questions and made my partner and myself at ease as it was the first time renting with you.
Cheers Kerrie and wayne
May 16, 2026
Reply from Camplify
Thank you so much, Kerrie and Wayne, for the lovely review! We're so glad the owner made your first rental experience smooth and put you both at ease — we'll be sure to pass on your kind words. Cheers, and we hope to welcome you back again soon!
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