Great experience.Never an issue ordering or concerted contacts are not in stock. I receive the contacts a couple days after purchasing. thank you!
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Fresh Lens claims to operate out of both Canada and California. They advertise very low prices for contacts and then their business model is to plainly and simply email you that your purchase checko... See more
Company replied
We have used Fresh Lens for many years now. My wife has always worn contact lenses and her script just never changed but she was required to get a eye exam annually to keep her script up-to-date. We... See more
This has been my online "go to" source for several years now. Customer service (Jen) has always been prompt at answering any questions. I have never had any issues with quality or shipping issues. My... See more
Company details
Written by the company
Fresh Lens is located in beautiful Victoria, Canada. We have been supplying US and Canada with the best in contact lenses for over 20 years. We offer free shipping and are one of the cheapest places to buy contact lenses online. We also offer a wide selection of lenses from leading brands such as Acuvue, Air Optix and Bausch & Lomb. Our customer service team is always available to answer any questions you might have about our products. Thanks for choosing Fresh Lens!
Contact info
2631 Quadra Street, V8T 4E4, Victoria, Canada
- 1-888-699-1963
- support@myfreshlens.com
- canadiancontactlenses.com
4.0
Great
345 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Fresh Lens
Thank you! Beth is great to work with as well.
Been client for many years here in USA…
Been client for many years here in USA and enjoy the option of being more in charge of one's prescriptions and options to buy. Great personalized customer service and as one business owner to another, my compliments always!
October 1, 2022
5 stars!
Ive been using Fresh Lens for years now. Lenses always arrive on time and delivery updates make it easy. Great company, great quality lenses.
August 10, 2022
Great prices and timely turnaround
September 8, 2022
Fresh Lens is awesome and reliable
Fresh Lens is awesome and reliable! Being a US-based customer, I never have an issue receiving my product.
September 4, 2022
Reply from Fresh Lens
Thanks Aja!
Terrific great service fast shipping.
August 11, 2022
Unprompted review
Reply from Fresh Lens
Thanks, we a good team in shipping.
I had ordered the wrong lenses
I had ordered the wrong lenses, and aside from lengthy shipping, they graciously handled my error and I got my right lenses.
August 5, 2022
Still have not received order
I still have not received my contacts and it has been 2 weeks since I ordered them. They were supposed to arrive Thursday July 28th, and know when I track the order all it says is that it is delayed and I do not know when they will be coming in.
August 3, 2022
Reply from Fresh Lens
Sorry to hear the delivery is delayed.
We shipped the day you ordred, but occasionally USPS gets muddled. If they actually lose an order, we replace it free of charge.
Delivery on time
August 2, 2022
Good Service.
July 12, 2022
I have not received my contacts and its…
I have not received my contacts and its been three weeks!
July 7, 2022
Reply from Fresh Lens
Sorry Danielle, One of your lenses is on backorder. We should have notified you of this but missed it. We are inquirng with the supplier.
Extremely Fast and Convenient!
I have always received my orders way ahead of schedule (with few exceptions) over the past 6 years! I also love the hassle-free reorder process.
July 6, 2022
Reply from Fresh Lens
Thank you Kristiene!
Good job!I really like it.Delivery is…
Good job!I really like it.Delivery is very quickly.
July 5, 2022
Reply from Fresh Lens
Thanks Anastasia, we do our best.
Placed order 12 days ago
Placed order 12 days ago, still have not heard a thing. Credit card charged but no updates...................
July 4, 2022
Reply from Fresh Lens
We have been emailing and phoning but can not reach customer. Lenses were backordered but should ship today.
Ordered from you for years & Love the Service!
We have been ordering my contacts from you for years and love the quick efficient service and delivery!!
June 15, 2022
Unprompted review
Fast and easy to receive contacts
Fast and easy to receive contacts, prices are a little higher than other places but they came quick and I needed them ASAP.
June 14, 2022
Unprompted review
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