Great experience.Never an issue ordering or concerted contacts are not in stock. I receive the contacts a couple days after purchasing. thank you!
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Fresh Lens claims to operate out of both Canada and California. They advertise very low prices for contacts and then their business model is to plainly and simply email you that your purchase checko... See more
Company replied
We have used Fresh Lens for many years now. My wife has always worn contact lenses and her script just never changed but she was required to get a eye exam annually to keep her script up-to-date. We... See more
This has been my online "go to" source for several years now. Customer service (Jen) has always been prompt at answering any questions. I have never had any issues with quality or shipping issues. My... See more
Company details
Written by the company
Fresh Lens is located in beautiful Victoria, Canada. We have been supplying US and Canada with the best in contact lenses for over 20 years. We offer free shipping and are one of the cheapest places to buy contact lenses online. We also offer a wide selection of lenses from leading brands such as Acuvue, Air Optix and Bausch & Lomb. Our customer service team is always available to answer any questions you might have about our products. Thanks for choosing Fresh Lens!
Contact info
2631 Quadra Street, V8T 4E4, Victoria, Canada
- 1-888-699-1963
- support@myfreshlens.com
- canadiancontactlenses.com
4.0
Great
345 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Their tracking/shipping is never…
Their tracking/shipping is never updated. Ordered on Jan 20 and was shipped Jan 21. It's Feb 9 and still have not received item. I understand the delay but original delivery was for Feb 3.
February 10, 2022
Reply from Fresh Lens
In the rare case, a shipment gets lost in the mail - when this happens we take full reasonability, and reship FREE OF CHARGE.
We rely on the customer to inform us of delivery problems.
This is a terrific company to buy…
This is a terrific company to buy lenses through due to good prices. The postage can take a bit of time arriving to the US from Canada so just be sure to order a bit in advance when you know you'll be running out of lenses. After a mistake on my part I called and spoke with Customer Servie. The person was efficient and personable. I will continue to order lenses from them in the future.
February 8, 2022
It took about ten days not the expected…
It took about ten days not the expected date of February 8th so that was good.
February 4, 2022
Great work and quick delivery
January 14, 2022
Unprompted review
Cost me $39 for 6 lenses
Cost me $39 for 6 lenses. I thought I was paying for 30 lenses. My bad, but at $6.50 per lens, that is RIDICULOUS. Never again.
January 2, 2022
Reply from Fresh Lens
Hey Tim, These are 2 week lenses, not one day.
Great work and fast shipping!!!!!
December 10, 2021
I tried the left contact
I tried the left contact. No strength at all just blury!!! Haven't tried right one. I'm assuming they're all blank. Seems like I'm out $151 for blank ones. I'm very disappointed 😞
December 8, 2021
Reply from Fresh Lens
Ms Billiter ordered the wrong prescription, and she wishes to retract her review. Unfortunatly she has difficulty with computers, and is unable to do so. If she is able to return the unopened boxes we will issue a partial refund.
Good service and highly recommended!
December 5, 2021
Unprompted review
Fast and Accurate
Fast, easy and accurate order fulfillment. I have ordered twice and will continue to use your service. Highly recommend.
December 2, 2021
good service
November 16, 2021
Unprompted review
I have ordered through them for years…
I have ordered through them for years and am always satisfied. Mail comes in a timely manner and prices are competitive
November 11, 2021
Excellent service and deliverability
Excellent service and deliverability! You quickly provided exactly what I needed.
November 8, 2021
Quick and easy
Quick and easy. Just find what you need and purchase. No messing around with loading prescriptions etc. Highly recommended.
November 8, 2021
Easy to complete
Chose what I wanted, checked out, order confirmation via email, then they shipped 10 days later. Easy process and order completed easily. Would have liked more communication up front at order time on time until shipping date.
November 2, 2021
Excellent service providing name brand…
Excellent service providing name brand contacts at a good price and great customer service.
November 2, 2021
I love this company
I love this company. I get my lenses in 2 days mostly and it's always a pleasure to order from them. Iv recommended them to all my family and friends.
October 15, 2021
Unprompted review
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