Fresh Lens Reviews 

345
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Great experience.Never an issue ordering or concerted contacts are not in stock. I receive the contacts a couple days after purchasing. thank you!

Rated 1 out of 5 stars

Fresh Lens claims to operate out of both Canada and California. They advertise very low prices for contacts and then their business model is to plainly and simply email you that your purchase checko... See more

Company replied

Rated 5 out of 5 stars

We have used Fresh Lens for many years now. My wife has always worn contact lenses and her script just never changed but she was required to get a eye exam annually to keep her script up-to-date. We... See more

Rated 5 out of 5 stars

This has been my online "go to" source for several years now. Customer service (Jen) has always been prompt at answering any questions. I have never had any issues with quality or shipping issues. My... See more

Company details

  1. Contact Lenses Supplier
  2. Eye Care Center
  3. Glasses Store
  4. Optometrist
  5. Sunglasses Store

Written by the company

Fresh Lens is located in beautiful Victoria, Canada. We have been supplying US and Canada with the best in contact lenses for over 20 years. We offer free shipping and are one of the cheapest places to buy contact lenses online. We also offer a wide selection of lenses from leading brands such as Acuvue, Air Optix and Bausch & Lomb. Our customer service team is always available to answer any questions you might have about our products. Thanks for choosing Fresh Lens!


Contact info

4.0

Great

TrustScore 4 out of 5

345 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.0

All reviews

(345)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

From start to finish this was the greatest thing I’ve done by far. They were delivered in a timely manner and I couldn’t be happier!

October 8, 2021
Rated 5 out of 5 stars

Fantastic.

The order arrived on time to the USA and exactly as described. I do not believe in ""updating"" (and I use that term loosely) my prescription every single year, giving them more money for no reason. I'm glad there are still online retailers that do things the correct way, if you get what I mean. 100% would purchase again if they keep their policy the same.

August 21, 2021
Unprompted review
Rated 5 out of 5 stars

Arrived much faster than estimated

Arrived much faster than estimated. I didn't have a need to ever contact anyone about anything after the order. The boxes were exactly what I ordered and I just put a new pair in today. Couldn't ask for better service. In the follow-up email they clearly state if something isn't quite right or not as expected they will do whatever it takes to make it right. That's always a nice thing to know. I relied on a different country for my contacts and quickly found out recently hardly anyone is shipping contacts to USA anymore. After a genuine panic attack (can't afford to get a renewed prescription just yet) I found this company. Felt like a miracle. Highly recommend!

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Quick.

Quick.
Amazingly quick, considering shipping from western Canada to the State of Delaware!

Much appreciated! 🇨🇦 🇺🇸

August 5, 2021
Rated 5 out of 5 stars

Great - GREAT customer service.

I was hesitant to utilize a mail order company for my contacts, but my exam lapsed by a week and I think having an exam every time you need to re-order your contacts is a scam and a huge inconvenience - especially when you are not experiencing any sight loss or problems with your current prescription and lens manufacturer or material. I placed my order and unfortunately did not include my street address. After a week and still no lenses I called Fresh Lens and EUREKA!! Somebody actually answered the phone! It only took a few moments before Robert let me know that the address was incomplete (I forgot to put the street name) and he would check on his end to see where the package was and work towards getting the contacts delivered. Long story short, I received an email from Beth C to make sure they had the correct address this time. I updated my address (I'm traveling) and the contacts arrived a few days later. I have found that we (humans) get frustrated by people asking questions or (heaven forbid) helping by taking our time to do so. Fresh Lens is the opposite of cold, callus, complacent, lazy customer service. This is a solid company. I will make sure all of my friends on Facebook and every person I meet, who has need of contacts, uses this company. Bravo, Fresh Lens...bravo;)

July 21, 2021
Unprompted review

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