Worst company in the world. I wasn’t home to receive the item and it went back to their depot and they kept promising to redeliver it but weeks later nothing happened so I asked them just to refund me... See more
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See what reviewers are saying
We bought our Thunder Bay spa eight years ago, and it still looks like new. Even though it is way out of warranty, the Canadian Spa customer service has been amazing - most problems have been resolve... See more
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... See more
Bought a Canadian Spa hot tub through Robert Dyas. Had a couple of issues with some items with the lid not staying inflated. Robert Dyas and then Canadian Spa were great. Three days after speaking wit... See more
Company details
- #3 of 3 best companies in Manufacturer
- #2 of 2 best companies in Hot Tub Repair Service
- #2 of 3 best companies in Hot Tub Store
- #2 of 2 best companies in Sauna Store
- #1 of 1 best companies in Swimming Pool Repair Service
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
replacement hose
I needed a replacement hose for my Grand Rapids Hot Tub and messaged the company to see if they had one, and they sent me a link with it all ready to purchase and a couple of days later it arrived. Now I can get on with the important stuff.
May 22, 2024
Reply from Canadian Spa
Thank you for your order and for the glowing feedback. We are grateful for your business!
Always quick and helpful service
May 21, 2024
Reply from Canadian Spa
Thank you for your order and for the lovely feedback. We are honored to have you as a customer!
Ordered a few bits and had no problem…
Ordered a few bits and had no problem getting them delivered no also had to cancel an order and it was very simple to do via email. Very quick
May 21, 2024
Fast efficient and well packaged.
Fast efficient and well packaged.
My order was exactly as described and does the job perfectly
I would have absolutely no hesitation in recommending the Canadian Spa company
⭐️⭐️⭐️⭐️⭐️
May 13, 2024
Friendly and efficient service
Friendly and efficient service, thnx Kerry for sorting everything for me!
May 20, 2024
Absolutely amazing products and…
Absolutely amazing products and delivery service this is the only place I will
Buy any accessories for my hot tub thank you Canadian spa always on top form x
May 21, 2024
Item delivered somewhere else or not…
Item delivered somewhere else or not delivered at all, I've let them know but not heard a word from their customer service team for an over week. No update. No item. No refund.
May 13, 2024
Really great
Really great. Emailed them to see if we could get a replacement lid that wasn’t listed on their site.
Boom.
Easy peasy.
May 17, 2024
Very proffesional,and promp delivery.
May 9, 2024
Great company
Great company. Every person I have spoken to has been so helpful. I wouldn’t go anywhere else.
May 16, 2024
Very helpful support line
May 8, 2024
Excellent 🥰 top product ✅✅✅✅😉😉😉😉😉🍻🍻🍻🍻🍻
May 15, 2024
Part of order missing
Part of order missing but was dealt with very quickly and sent out
May 15, 2024
See these guys before you buy !!!
See these guys before you buy !!!
Nothing was too much trouble from start to finish … I did shop around a bit but this family run business topped the lot.
Fantastic products backed up by super service - from initial discussions to delivery and post sales advice, they are great 👍🏻… thoroughly recommend, you’d be hard to beat this well established company- so happy with my hot tub, wish I’d gone for it years ago!!!
May 15, 2024
Genuine quality parts delivered…
Genuine quality parts delivered quickly. New spare filters ordered to allow cleaning by swapping out
May 7, 2024
Excellent hot tub and very good…
Excellent hot tub and very good customer service, would highly recommend this canadian spa
May 13, 2024
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