CanaDream RV - Calgary Reviews 616

TrustScore 4.5 out of 5

4.4

Crosspointe Drive 292154, T4A 0V1 Rocky View County, AB, CA


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See what reviewers are saying

Rated 4 out of 5 stars

We were assisted by a German-speaking employee when we picked up the camper, which we greatly appreciated. The vehicle drove well. We had no problems with it. However, the drawer latches didn't w... See more

Rated 4 out of 5 stars

Great driving experience, very comfortable van. The only thing I didn’t like was the control device for water level, being clear water, grey and black waters. The reading is very inaccurate and in my... See more

Company replied

Rated 5 out of 5 stars

We had a great experience renting from Canadream in Calgary. The staff were friendly and helpful throughout the process. We were lucky to get an entirely new RV, which was very comfortable and fully... See more

Company replied

Rated 5 out of 5 stars

Check in and check out we’re straightforward and easy. The staff were good to deal with at the Calgary location and we were happy with the vehicle. The kitchen set we rented could’ve been more compreh... See more

Company replied


Company details

  1. #2 of 3 best companies in Recreational Vehicle Rental Agency
  2. #1 of 1 best companies in RV Dealer

Written by the company

CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.

Experience Canada at your own pace!

Written by the company

Create lifelong memories on the road with CanaDream
We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.

Contact info

  • Crosspointe Drive 292154, T4A 0V1, Rocky View County, AB, Canada

  • 1-403-259-5447

Start Planning your Dream Road Trip

Experience Canada at your own pace with our great deals!

4.4

Excellent

TrustScore 4.5 out of 5

616 reviews

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Rated 5 out of 5 stars

Great

Great, perfect, modern, helpness

September 6, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

Thank you for your review. We are happy to hear that you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 3 out of 5 stars

We dislike

We dislike, zhat the 3000 Dollar was booked from my konto

August 30, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

Hello Oliver. Thank you for your comments. Liability Deposits are collected at pick up based on the level of liability chosen by the Guest. As we are unable to simply place holds on the deposit, these are processed to the Guest's credit card and refunded back to the same card when the vehicle is returned undamaged.

Rated 3 out of 5 stars

Broken process and promises

We reserved the RV 8 Mo in advanced, at that time we’re told “Free use of the pots pans kitchenware package “ whelp through the excitement we forgot to ask for it I guess until at our campsite 2 hours away😞 , when we returned the unit we mentioned it and they didn’t take accountability. Instead blamed us for not asking for it. That’s NOT great customer service

August 30, 2025
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Reply from CanaDream RV - Calgary

Thank you for your review and for sharing your feedback with us.

We’ve reviewed the details of your booking and would like to clarify a few points. The package you selected did not include any complimentary extras, and our records indicate that the Kitchen Kit was not requested at the time of booking. As we record all communications, we are confident that the booking agent did not say there was "Free use of the pots pans ktichenware package". According to our notes, only the linen kits and liability reduction were added as optional extras, and the caller (noted as a friend of yours) mentioned that additional items might be added later. However, we did not receive any further instructions to include more.

Our team followed up with information about available travel extras two weeks after the booking, and the invoice sent to you clearly outlined all confirmed inclusions. As the Kitchen Kit was not among them, it was not added to your RV.

We understand how important clear communication is and are genuinely sorry for any confusion or disappointment this may have caused. While we cannot take responsibility for items not requested, we do appreciate your feedback and will use it to continue improving our processes.

We truly hope you enjoyed your RV adventure and want to thank you for choosing to travel with us. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Everything from pick-up to drop-off…

Everything from pick-up to drop-off went very smoothly. The personnel were friendly and helpful, and the vehicle was well-kept and clean. Overall, it was a great experience—I would definitely rent from CanaDream again.

September 6, 2025
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Reply from CanaDream RV - Calgary

Thank you for your review. We are happy to hear that you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Excellent Service and Trouble free…

Excellent Service and Trouble free Rentals . Would recommend to others

September 1, 2025
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Reply from CanaDream RV - Calgary

Thank you for your review. We are happy that you enjoyed your CanaDream experience and look forward to welcoming you back in the future! It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Always a great experience

Always a great experience. Canadream provides everything in the RV you may need! Great memories were made. Highly recommend!

September 3, 2025
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Reply from CanaDream RV - Calgary

Thank you for your review. We are happy that you enjoyed your CanaDream experience and look forward to welcoming you back for your next trip with us! It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

We had an amazing trip in our CanaDream…

We had an amazing trip in our CanaDream RV. Vehicle was the ideal size for family of 4,great condition, easy to drive and with everything we need for a 9 night trip included. Staff at both Calgary & Vancouver were knowledgeable & helpful - would recommend

August 27, 2025
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Reply from CanaDream RV - Calgary

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Perfect RV experience across Canada

We had an amazing experience with CanaDream. The RV was in excellent condition, comfortable, and fully equipped for our family trip across Canada. The staff was professional, friendly, and very helpful both at pick-up and return. The instructions were clear, and everything worked smoothly throughout the journey. Returning the RV was quick and hassle-free, with no hidden surprises. Overall, CanaDream made our road trip unforgettable – highly recommended!

September 1, 2025
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Reply from CanaDream RV - Calgary

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Great experience from pick up to drop…

Great experience from pick up to drop off. Would definitely recommend and will rent again!

September 1, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Helpful pickup and drop off easy

Helpful pickup and drop off easy. Reserving RV process was also easy

August 25, 2025
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Reply from CanaDream RV - Calgary

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 3 out of 5 stars

My review of the camper

The camper is fine. But the equipment is subpar. Too few dishes and one small frying pan. Chairs, which you have to rent separately, are of inferior quality. No ramps for leveling. Poor quality bed. The equipment is basic. It's a shame all of this seriously affected our trip.

August 30, 2025
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Reply from CanaDream RV - Calgary

Hello Hans,

Thank you so much for taking the time to share your feedback — it truly means a lot to us. We're genuinely sorry to hear that certain aspects of your rental experience didn’t meet your expectations. Your comments are invaluable, and we’ll be sure to take them into careful consideration as we continue to review and improve our equipment.

We’re happy to know that, overall, you had a positive impression of the camper, and we sincerely hope your journey through Canada brought you many joyful and lasting memories. It was a pleasure having you as our Guest.

Rated 5 out of 5 stars

Amazing staff and great vehicle.

Amazing staff and great vehicle.

August 30, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

We are happy you enjoyed your CanaDream experience. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Excellent campervan experience and…

Excellent campervan experience and top-notch customer service!

My wife and I rented a Deluxe Camper Van (Class B motorhome) and it met all of our requirements for our 1 week vacation in the Kananaskis. The entire process was very efficient, streamlined and the customer service was excellent!

August 28, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

Thank you for your feedback. We are happy to hear that you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Customer service

Customer service. And clean rv

August 28, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

Thank you for your feedback. It was a pleasure having you as our Guests.

Rated 3 out of 5 stars

Overall a positive experience.

I suspect that the tank was not totally full or this type of RV/engine proved to have a very high fuel consumption. (Gas) Oven did not work - or was impossible to ignite.
The process for returning and having the RV inspected took longer than expected, nice to have known in advance if you have a plane to catch.

August 16, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

Thank you so much for your review. We’re happy to hear that your overall experience was a positive one—it means a lot to us.

We’re sorry if the drop-off process took longer than expected. While it typically takes no more than 15 minutes, we understand how valuable your time is and regret any inconvenience this may have caused.

It was truly a pleasure having you as our guests. We appreciate you choosing to travel with us and hope to welcome you back for another adventure soon—one that’s even smoother and more memorable.

Rated 5 out of 5 stars

Easy to pick up and go over camper and…

Easy to pick up and go over camper and easy drop off. Everything worked on the camper.

August 18, 2025
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Reply from CanaDream RV - Calgary

We're happy to hear that the camper was easy to use and that everything worked well! Thank you for your positive feedback; we appreciate it.

Rated 2 out of 5 stars

All about the money

It seems Canadream's priority is profit over customer satisfaction. They claim to value their customers' experiences, but my experience renting an RV from them suggested otherwise. It felt like they were focused solely on maximizing their earnings.

July 15, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

We appreciate you taking the time to share your experience. We're sorry to hear that your experience did not meet your expectations, and it felt like our focus was not on your satisfaction. We can assure you that Guests are a priority and we thank you for your review. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Alberta and British columbia

We collected the RV in Calgary. The staff were very friendly and provided us with a comprehensive introduction. All of our questions were answered thoroughly. The motorhome itself was in excellent condition, and we experienced no issues throughout our journey. Upon returning the vehicle in Vancouver, the staff once again proved to be extremely friendly and attentive.

August 16, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

We appreciate you taking the time to share your experience. We're happy to hear that our crew was friendly and helpful during your RV collection and return. It's great to know you had a smooth journey!

Rated 5 out of 5 stars

Highly Recommend

We chose Canadadream because of their reputation - and they certainly lived up to it.

There were other companies we could have hired a campervan from, but their reviews were not as good and some of them even contained horror stories of the companies not living up to their obligations or doing their best to help their customers in times of need.

We reasoned that we are travelling half way around the world for a dream holiday - the last thing we want is for the campervan to break down or the company we rented it from to have poor customer service.

Canadream lived up to and exceeded our expectations - the check-in was smooth and all of the guides we were provided with were clear. We arrived an hour early and Canadream went the extra mile to get us on the road earlier than our booking time. During our trip, there were no issues at all with the van. The van was pristine when it was given to us (we were incredibly surprised with how clean they had made it) and all of the provided accessories (kitchen utensils, bedding etc) were equally clean.

Checkout was super quick and efficient - we had a visual inspection with the employee and then were free to go.

Thanks to Canadream and the van they lent us, we had the most incredible, unforgettable holiday imaginable.

If we came back to Canada for a road trip, there is no doubt in my mind that we would be using Canadream again.

Thank you Canadream!

August 11, 2025
CanaDream RV  - Calgary logo

Reply from CanaDream RV - Calgary

We're happy to hear that our service and campervan exceeded your expectations, contributing to an unforgettable holiday. It's great to know the smooth check-in, clean van, and efficient checkout added to your positive experience. Thank you for your trust and high recommendation!

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