CanaDream RV - TorontoReviews 

We had no negative experience with our new CanaDream RV, neither with the employees.
Some items about the RV could have been explained some better.

Brand new vehicle, and very helpful staff during the pickup and dropoff appointments.

The staff were all very friendly and patient as we asked a million questions when we picked up our RV. The check-in & return processes were smooth & painless. The RV was clean & had everything we needed for our two week camping trip.

I’ve been using this company every year and I keep coming back because the service is excellent. There have occasionally been minor issues with the vehicles, but that’s understandable and never a major concern. What really stands out is how the staff handle any situation—they are always friendly, professional, and genuinely caring. Everyone I’ve met has been wonderful. No complaints at all, and I highly recommend them.

What can I say so far best campers rental company . Everything went fast since booking 6 months before rental time and all support on holidays and after when returned to base.Verry friendly team in Toronto . Definitely will use again.Regards Greg W

We were 4 families that rented the same category and paid the same price - our family was given a smaller space - an RV with no slide out dining area.
When asked why we were paying the same amount for a smaller space - we were told the lay out is such - but no one was able to answer why we got lesser space when we paid the same amount.

They charged us for a bike rack - and then emailed us the night before saying it’s not available.

The RV itself was great and the trip was great - the staff tho at station are not really knowledgeable or are willing to be helpful.

Great staff, great Service

A very straightforward arrangement from beginning to end. Booking, pick-up and drop off all super-efficient. The quality of the camper was excellent. I think, from conversations with other campers hiring vans, that the cost was extremely competitive.

Pick centre was very good, staff very helpful and gave fell tour of RV. The return of RV was easy with a quick check round and mileage check.
Now the bad point the slide out jammed and worked only on one motor. CanaDream breakdown asked us to try resetting, did not work. We ended up pulling it back in. Breakdown said carry on holiday (9days)without use of slide, not impressed after spending serious money. We came back to Toronto and they repaired it in 2hrs.

Great vehicle. Nice people.

I would have given it a 5 star except for the heavy insurance cost and the 5000 deposit that is expected if you don’t want to pay that insurance cost, this really bumped up our budget by 40% so suggest you reconsider your deposit policy specially when it says that the 5000 deposit will be treated as a deductible even for unexpected instances. Other than that it was super comfortable the RV was in such a great condition and the checkin staff Tim whom we met at your Brampton branch was amazing and super helpful to us first timers!!

Very good experience! Very professional and kind staff and the RV was super good. Can highly recommend.

Great service! Very efficient

Staff was really helpful during pickup and dropoff.

Quick pickup and drop off. Customer service staff were friendly, informative and helpful.

I would like to provide a feedback regarding a serious sanitation and maintenance issue with the RV I rented from CanaDream.

During the process of emptying the waste tanks, I removed the sewer cap and connected the drain hose before opening the black water valve, following the proper dumping procedure. However, the moment the sewer cap was removed, black water immediately gushed out uncontrollably despite the valve never being opened.

This incident clearly indicates that the black water valve was either defective, leaking, improperly secured, or that the RV was inadequately inspected and prepared prior to rental. This created an extremely unsanitary, hazardous, and unacceptable situation for me and my family. Exposure to sewage waste poses serious health and safety concerns, and no customer should encounter such a preventable issue.

I am extremely disappointed that a rental unit was provided in this condition. Proper inspection and maintenance of critical waste system components should be a basic operational standard, especially for an RV rental company. The incident not only caused significant distress and inconvenience during our trip, but also required additional time and effort to clean up a situation that should never have occurred.

I expect this matter to be taken seriously and investigated thoroughly. I would also appreciate a response outlining what corrective actions will be taken to prevent future customers from experiencing the same issue, as well as what resolution CanaDream intends to provide regarding this unacceptable experience.

I look forward to your prompt response.

Excellent service, great vehicle, allround excellent experience.

We rented four F350 campervans. The vehicles were new and everything worked perfectly. We were very pleased and highly recommend Canadream. The staff in Toronto were very friendly, helpful, and, most importantly, always smiling.

Although the unit was clean, it had a few issues: broken door handle cover on screen door, when furnace was turned on the AC also ran, causing a bit of a loop with one running cold and the other blowing warm air, the grey/black tank drain hose had a significant leak, toilet also leaked a bit.

Also the person assisting us on pick up was pretty glib when walking through the unit in Brampton. We also had to wait 30 minutes after he disappeared to get some one else to move another RV so we could leave the lot. When we called in for technical support for the furnace/AC issues we got through quickly to a tech. That was great but the tech was a little condescending. Left us feeling stupid after the call BUT the issue wasn’t resolved. Called in an again and the second tech was awesome. She took the time to understand what was actually happening and had us “fixed up” in under 5 minutes.