CanaDream RV - Vancouver Reviews 

Excellent experience with CanaDream from start to finish. Easy online booking, great website, app and online help and advice. Quality and Competitively priced RV which included everything we needed for an incredible trip through the Rockies... Will definitely use CanaDream again the next time we visit Canada.

All round great! From start to finish.
We collected and Canadream had a lovely waiting area as we were a little early. Went over everything you could think of in our introduction. Felt confident driving away in it. Had an 'issue' with our Air Con and had a phone call back immediately on a Sunday from the technical and solved straight away. Drop off was quick and easy.

The brand-new motorhome was easy and safe to drive.
There’s plenty of space for two people.

Highlights

Large refrigerator
Spacious freezer
Big dining table
Generous tanks for water, grey water, black water, propane, and gasoline
Bright interior lighting
Bedside reading lights
Comfortable mattress
Excellent shower and toilet
Convenient sani-dump system
Lots of storage space inside and outside the motorhome
Built-in navigation system compatible with Apple CarPlay

Experience with CanaDream

Friendly staff
Information also available in German
Clear and detailed documentation
Always quick and helpful responses
When a minor issue occurred, we immediately received excellent support and advice

A very friendly reception, thorough inspection of the van, and even a relaxed handover when we returned the van.

The contact and handover were very friendly and thorough. Our motorhome was equipped with everything we needed and fulfilled all our promises.

This is a well renowned company and I expected so much more for my cross country trip. They provided me one of their Compact Motorhomes that was not up to the task. A couple days into our drive to our first destination, the RV main door kept coming unlatched. We stopped, delaying our trip by two days for a repair man to come. On the way back, EVERY DAY the problem persisted. Every 5-10 minutes the passenger had to unbuckle their seat belt and re-latch the back door. We picked up the RV from Vancouver location and dropped it to Calgary location. In the last few days of our trip, the vehicle was also having trouble starting. We had no service where we were to call it in, and almost got stranded multiple times. After submitting a complaint, this multi-million dollar company agreed to give me a measly $400 back (2 days credit, which is NOTHING as they charged me 2 additional days having to extend our return date due to THEIR MOTORHOME ISSUES...) We spent thousands more on this company as they were supposed to be 'top-rated' compared to the competitors, but I'm here to tell you they fell extremely short of their reputation and our expectations. Seek another company, don't waste the extra thousands going with this company for 'peace of mind' like we did, as you certainly won't get it.

Vehicle is comfortable but the bowls and plates often fell out of place due to not well secured. Company service not very good. Throw video to customers and expect us to learn ourselves. Luckily I have had some motorhome experience. Staff not very knowledgeable. I had rented motorhome in New Zealand twice before and had very good experience. The Staff there went through the vehicle and operation with us during pick up, which allowed us to learn the ropes quickly. That is why when compared to Canadream I think the company is inferior in terms of support and service, where we had to pay extra if we need physical guidance. Had to pay for mileage exceed despite me already topped up for extra mileage during pick up. Had seeked advice from staff during pick up and advice was that the mileage I topped up was likely enough. I ended exceeding almost 1,000 km and had to top up a few hundred dollars and staff was not even willing to offer any discount. Overall I give 3 stars because vehicle is comfortable but level of service and support from company is quite inferior when compared to my experience with other companies. Perhaps it's different culture among different countries but I believe my expecations are basic.

As always, great service and staff. This time we had rented 9 RV's and in most cases there were no problems. However, a few of the 9 RV's had problems that made everything not just good. A lot of time was spent on, among other things, charging the living area and problems with the toilet.
Despite these problems, thank you for this time, we will come again ;-)

The inside heigt of the unit is a little to low when you are > 1.90m.
Driving the truck F350 is great and comfy. Navigation using carplay is not we are used to.
Cutlery and plates were a at a minimum, no spare. Meat/grocery knife was missing.
Bathroom was not clean.
After a good clean and buying some greater knifes and extra cups. We had a great expirience.

Picking up and dropping off times are not great, if you don't pay extra. The service provided however is good.

The stuff in Vancouver was very friendly and good organized.
The Maxi Truck camper is a perfect car which is not to long and with a very strong engine. It needs only 14,5 Liter Diesel in average about 10.000 km.
One disadvantage: It's not really fit for people like me. I'm 1,88m tall. I think it's only perfect for people who are smaller than 1,8 m.

our Motorhome was ready at time, everything was perfect.
Two Things where not so good :
1. We could not get a second Duvet for our bed, we where travelling september and october in north of BC.
2. we had a flat tire - the insureance handle perfect and the tire was replaced in 2 1/2 hour. At the end, we had to pay 56 CAD for this used tire ! That gave me a bad taste.
But over all - it was a perfect time, and i will recommend CanaDream :-)

The RV was great but the were a few minor niggles. Although there was only 2 of us we don’t feel that supplying 2 sets of cutlery and plates is adequate. There were many occasions when we would need to wash 1 or 2 items because we didn’t have spares, this was both inconvenient and wasteful of water and propane.
I ordered 2 linen kits so we would have 2 of everything and wouldn’t need to do any washing while on holiday. We got 2 sets of towels but only 1 set of sheets, I was told that a second set of sheets wasn’t supplied with a second linen kit. I don’t understand why, surely a kit is a kit?

The RV we got was not really good maintained. We had a water leakage, which was obviously previous to our rental existing. We need about 2 weeks to convince CanaDream to change the unit.
Communication was always friendly, but decisions and actions slow

Easy Pick Up and drop off, good Camper Van

Had a nice RV and a good service during our trip.

Very friendly and helpful staff. Professional handling of matters.
I was surprised to be served by team members fluent in German. Operating instructions for the vehicle also available in German language.
What I disliked:
I was urged to leave the plastic covers over the floor mats in the truck cabin. It always felt like a test drive at a car dealership. (Next step will be covers over the seats.)
Please discontinue…

The furnace broke twice on the trip. Canadream reacted very well and sent us to a repair store where it got fixed. Three days later, same story, different piece on the furnace broke and it had to be repaired once more. Again, the response of Canadream to organize the repair work was very good.
When we took over the RV, it was quite obvious with 92000km on the odometer that it was in use quite often, which was visible inside. As it was only in operation for two years (which as per the fine print is within the operational time period), one cannot say much about it.
But, the freezer was still full of bread crumbs, the floor was not cleaned at all and at the wall next to the table a red tomato sauce stain has not been cleaned either. It was quite embarrassing when we highlighted it. Additionally, more than half of the locks of the outside doors were so loose, you could turn them by hand and open the lockable storage places without a key.

Reception and first contact very friendly and helpful. RV was ready to go which was good. While we did get some basic instructions on using the RV functions, I feel that having reviewed the video, more instruction time could have been given on such things as how to open the bonnet or hood and operation of the heating systems. We found the RV reliable with all functions working reliability. The drop off was quick and easy. Our main concern was that the tyre pressure alarm was constantly activating and then resting when there was no actual tyre pressure issue. This caused some inital anxiety until we where advised by CanaDream to ignore the alarm. Otherwise we had an enjoyable experience.

We had a great experience with CanaDream! From start to finish, the service was warm and professional. The service station was super easy to find and had everything we needed—entertainment, coffee, and a welcoming atmosphere to kick off our adventure. Although we had to wait a little despite our reservation, it wasn’t a big deal—once things got rolling, everything went smoothly. The return process was a breeze! It was well-organized, quick, and handled with care. We left feeling satisfied and impressed. Thanks, CanaDream, for making our trip even better!

Our van Washington great. We had a very good expérience with canadream.