Canary Reviews 

I bought this expensive camera first time in America. So far I was paying a huge amount per year ( 120€) so good.
I came to Germany and I decided to purchase more 5. More than €1.000.
Last year, after years paying €120,00 a year, I decided to not pay anymore. The service got worse and worse.
Right now I have:
- minutes of publicity to enter on the app. Like games, etc..
- the cameras does not connect anymore. Just do not appear the video. Only connecting.
- the customer service is a disaster. I have 2 cameras not working and they did not help with.
Advise? Never buy from this company. There are so many options without a fee and delivering a very good service. I lost my money I am advising you to not lose yours.

I have had and recommended Canary units as a simple and effective base security system since 2015.
However, ADs on the companion app to use the device is UNACCEPTABLE.
I Can No Longer Recommend Canary Products.
We already PAID for the device, and PAY for full functionality - Now you want us to PAY to get rid of Ads?
Your device REQUIRES usage of the app
HOW CAN YOU PUT ADs on something that should come with the device?
CLEARLY your ridiculous boiler plate answers here and on the App Store are NOT ACCEPTABLE.
CLEARLY people are Annoyed Enough to Switch to your competitors.
CLEARLY the NEGATIVE REVIEWS are PILING UP about this
AND these negative reviews, have overtaken the Negative Reviews about the Un-Reliability of your product - Good Work
WHAT THE HECK ARE YOU THINKING?
You are Not selling an App
It should Come with the Device (or your device is worthless)
ADs are for Software App developers
NOT
Hardware Manufacturers Companion Apps
PLEASE - Not Another Boilerplate Response about how you are "sorry" I am unhappy with my experience.
I and everyone else who wrote a NEGATIVE REVIEW of your company, will RENEW them and REPOST them OVER and OVER - we are all sick of companies like yours thinking they can just dump on customers.
Lets see if Social Media can have an effect on your bottom line.

Yes , absolutely agree with all the other reviews . Your market strategy to improve is not working too well , rather than pis.. customers off . I understand you need make money, but you are going the wrong way around . I am so angry you are introducing ads with the camera view. Is this going to be a permanent thing ?

As of 23 April 2023
As a response canary want to hold you ransom to their Subscription service to get rid of the advertisements that blind your view. Not good enough. When I get around it I am going to throw you in the bin .

USELESS!! Canary promoted with free service in the beginning. Messaging you when a motion was detected and kept the images for a limited time. That was the reason I bought two cams. Now you have to pay for a subscription. going to trash the cams. And Canary will always answer with standard automated answers. So just be aware of this if you are searching for a good cam.

AVOID - The company originally gave a free service when you bought the cameras. Cameras in the UK where expensive but good with the included service.
They later pulled the free service completely. They did offer a paid service but now that is no longer worth the money after constantly putting the price up. Also beware of the auto renewal. Eventually managed to cancel my subscription with the help of my bank.
No customer service help - not a nice company!
AVOID

I spent about a thousand pounds on cameras. Then they pulled all the services and demanded payment per camera in order to continue using them. Total rip-off. You can tell by the cut and paste responses to complaints on this and every other review site that they don’t give a flying f*+* about the customers that supported them when they launched. Money-grabbing back-stabbing bar stewards who’ll surely be going bust soon, such have they done the dirty on their customers.

Terrible company do not trust them.
They removed short video recordings and reviews from the free services. Even though they sold the device with this feature, and I spent a heafty amount of money on what is quite a poor quality camera - but the service made is worth it.
They've removed this feature and made it part of the paid-for subscription plan and I'm just not giving a company with dirty tactics like that any of my money.

The features they say are still included in the free plan are simply not worth the initial cost of the device.
They try to justify it by making a new subscription very cheap but only for a few months. It should have honoured the arrangement for people who were sold features that they want to remove by giving them a complimentary lifetime basic subscription. I might even be tempted to upgrade if they did that... but they didn't.

Hateful company. My camera's going in the bin and god riddence.

**WARNING -READ BEFORE BUYING** Have been a long-standing customer and loved the canary cameras. However they are now useless and would be better use in the landfill ore recycled. They used bait and switch tactics to get many sales and then tried to get money from customers for a premium service by turning off the basic services. Rip off company. Cannot wait to see them file for bankruptcy.

Horrible company. Wouldn’t buy any of their products ever again out of principle. Sold the item with the ability to look at alerts for 24 hours, which is the whole point of having the device, and then took the feature away and wanted to charge £7 a month! No different from buying a car and the manufacturer writing to you 6 months later to tell you they’re taking the gearbox and steering wheel back.

I sent an email describing my problem, less than one day I received back from Canary a solution I used.
It worked and took care of problem.
Thank you

I signed up with Canary years ago, using an old email address. As you cannot change email addresses, the help tells you to invite the new address to the old account. This means you no longer see emails from Canary. In my December cstd statement I noticed a charge for Canary premium on my credit card. As the linked account does not use premium services In contacted them to cancel , but was told they would not refund the December payment for the upcoming year due, referring me back to their terms. After ages looking for my old email log on details , I dont even have premium on the old account Now confused as to what I have been paying for over the year.Totally frustrated with their attitude and customer service which is totally email based.Will resort to credit card to reclaim as I havent recieved the service I paid for.

Have been using Canary for over four years. But wanted to stop the streaming service this year and email them a month in advance. They took money out my account just before Xmas and now will not refund my money saying they never received my request. However, I had a reply from them. I show this to them and they still refuse! Do not use this company. It’s a rip-off.

Terrible like all the other reviews . Stole a renewal from me . Messaged same day ; ignored me for two weeks .
NO REFUND . Have told my dad to cancel his and will get him an alternative .
Company’s a joke .
Not a good review in sight

In response to the reply - the customer support email you have provided is the one I have been using to contact and I must say have been completely useless

Update response : I tried to cancel the same day but you ignored my contact for 2 week’s intentionally. I have all the proof with emails sent

With regards to update . No refund or partial
Refund has been sent .
As soon as the funds were taken I emailed . After 14days you replied to
My query - I feel this was intentional, I have all the screen shots / emails sent to hand and can publish of necessary . I have been a customer since 2016 I believe

Review now verified .
Canary intentionally didn’t respond for 2 weeks so I was outside of my refund window . Very very sneaky

No partial refund has been sent total lies

Awful company, they get you to pay £79 for a year of premium but then actively go out of their way to hide your renewal date underneath hundreds of video recordings (where no one will realistically look), and don't even send a renewal reminder that payment is almost due. Was charged full price and the customer service team refused to refund me, even after contacting them at the same hour I was charged. Avoid this company, they value their revenue and profit over customer service. Have lost £79 that I won't be getting back, so can only recommend that people stay away from this service. The product is decent, but the subscription model and frankly ridiculous policies that are anti-consumer mean that I would recommend people to stay away!

These security does not work at all. It puts your life in danger by not notifying you. Canary lies about the devices they provide. ThWOe alarm does not go off, and when it does, there is a long delay. Their system has so many bugs. If you need the videos to provide to the police, they will not be there.

WOMEN DO NOT TRUST THIS SYSTEM. CANARY WILL PUT YOUR LIFE IN DANGER. IT PUT MY LIFE IN DANGER.

Purchased 2 units, first one broke off where you plug in the AC cord, you can hear it bouncing around within the unit. The second will not stay connected to Wi-Fi, if it stays connected for 24 hours consider yourself lucky.

Long time Canary user and subscriber.

I have been a long time user and subscriber of Canary with three cameras. This year, with the new subscription plan my cost has more than tripled. There was no warning of this and when I contact support (minutes after the new subscription cost had been taken from my bank account) they said there was nothing they could do. I asked them to cancel the service and refund the annual subscription but they refused, saying it was against their terms and conditions. They then offered a 50% refund which I accepted only for that to then be changed to 50% off next years subscription. Unfortunately with the unreliability I have experienced over the last 3 or 4 years, this is just not worth the full price I am being charged.

Quite possibly one of the worst customer service experiences I have ever had.

02-01-2023 UPDATE

Following Canary's response below, I reached out only to be ignored for a considerable period of time before finally getting a response. Whilst we have come to a 'compromise' with next years membership, ultimately the experience remains poor and I would be surprised if I am using their services in the coming years.

So many bad issues it’s hard to sum up for a site like this. Main issues- continually changing terms of service and removing features for non paying users. Constant tech problems. I have 3 canaries…cannot delete the broken one (because it’s broken I can’t deactivate so it’s permanently hitched to account). A few weeks ago I noticed one of the remaining two does not show on the app yet I never removed it. This is shocking considering it is impossible to remove the broken camera. Tonight im getting motion notifications, but when I log in to both iPad and iPhone app they both want me to re-register my devices (yet still receiving notifications). I tried changing my address to a fake one since I don’t want this creepy company tracking me, but neighs the iPhone or iPad app will let me change. It’s past midnight but when I wake up in the morning these cameras are going in the dump. DO. NOT. BUY. THIS. PRODUCT. DO NOT USE CANARY.

I've been a Canary customer for many years. I went to renew my subscription but accidently renewed an old location that's inactive (and has been for some time).

When I informed Carnary of my error, they said they could not transfer my subscription payment to my active account. They did offer me a 50% discount for the second payment but weren't willing to be any more helpful.

I replied, stating that as a long-time user of their service, I was a little disappointed with their rigid stance.....I haven't received a response.

I am now reviewing alternative solutions, most of which have much better TP Ratings.

If Canary are willing to let go of loyal customers so easily their business must be booming, and I congratulate them for that.

Thank you for your response Canary and in fact I would confirm that there was a mix up which has been clarified as I have two e.mail accounts - the original account is no longer about as from eighteen months ago when I left work. The new account was added to my profile but I did not realise that you would still be writing to the original account as it was the account for the purchase. It has taken some time to understand as the answers back on line are fairly robotic and all I kept getting was that I had upgraded ! This has now been sorted but I do not like the fact that money can be taken from the bank every year unless cancelled.

Peter has been helpful and I have removed the complaint below