I purchased a Japan only bourbon from Cana Win Co. The price was slightly higher than other posted prices from other sellers, but those sellers had a bunch of m8xed reviews with issues. I felt confide... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had a bad experience with making an online purchase. So I was nervous making another one. However, Cana Wine Company had a rare bottle that I really wanted. It was either trust or miss anot... See more
Company replied
Buyer beware. I ordered the Crown Royal XR Red Waterloo. It wanted me to pay by paypal. I entered the address to where my item was to be shipped and the bill of sale sends it sending it to my old form... See more
Company replied
My experience with CANA wines was exceptional! Tmy delivery was relatively quick (5 days) especially during Christmas time. The wines were packed superbly. Plus, the prices are fabulous. I will surely... See more
Company replied
Company details
Written by the company
Cana Wine Company, a boutique online retailer that specializes in offering rare and exceptional wines, bourbons, and spirits. At Cana Wine Company, we are committed to providing our customers with the highest quality products, exceptional customer service, and an unrivaled shopping experience.
Contact info
701 cowan st, 37115, Nashville, United States
- 629-800-5131
- support@canawineco.com
- canawineco.com
4.6
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very happy to work with CANA
I was very happy to work with CANA. The shipment was sent very quickly and was packed very well. It was exactly what it was supposed to be. Thank you.
October 30, 2025
Reply from CANA Wine Company
Thank you for your kind words! We’re glad you were happy with your experience, fast shipping, and secure packaging. We appreciate your trust and support!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your feedback! We’re glad you enjoyed the quick shipping, secure packaging, and unique selection.
Thanks,
Cana Wine Co. Team
Very good service as always
Very good service as always, the packaging was done very well to make the package arrive safely. Great service thank you again.
October 27, 2025
Reply from CANA Wine Company
Thank you for your kind words! We’re delighted you’re consistently happy with our service and secure packaging. We appreciate your continued trust and support!
Thanks,
Cana Wine Co. Team
Product is amazing and the delivery was…
Product is amazing and the delivery was right on time.
October 22, 2025
Reply from CANA Wine Company
Thank you for your feedback! We’re thrilled you loved the product and timely delivery.
Thanks,
Cana Wine Co. Team
canada thx you
its been hard to get good bourbon in cdn thx to cana wine we got a taste ,,,good service...solid shipping thx
October 17, 2025
Reply from CANA Wine Company
Thank you for your kind words! We’re glad we could help bring great bourbon your way. We appreciate your support from Canada and are happy you enjoyed our service and shipping!
Thanks,
Cana Wine Co. Team
I still have not received my order yet
I still have not received my order yet.
I emailed customer service 2x to asked the status i never got a respond. I called and left a message also!
Now the tracking sidebar update!
October 20, 2025
Reply from CANA Wine Company
We sincerely apologize for the delay and lack of communication. This is not the level of service we aim to provide. We will reach out to you directly to resolve this issue as soon as possible. Thank you for your patience and understanding.
Thanks,
Cana Wine Co. Team
Great seller, but...
All as promised and good communication. Would have given 5 stars, if the bottles weren't individually wrapped in plastic foil and sent in styrofoam casing. Really??
October 20, 2025
Reply from CANA Wine Company
Thanks so much for your order and the kind words about our communication! We’re glad everything arrived as promised.
Regarding the packaging, we use professional, industry-standard materials to make sure every bottle arrives safely and intact. The individual wrap prevents label scuffs and contains any rare leaks during transit, while the molded shipper is the same protective system used by most wineries and retailers.
We’d rather customers open their box to perfectly preserved bottles than risk breakage. It’s the extra step that keeps your wine in top shape from our cellar to your door.
Such a great experience
Such a great experience. Prompt service. Delivered. Can’t ask for more.
October 17, 2025
Reply from CANA Wine Company
Thank you for your kind words! We’re thrilled you had a great experience and were happy with our prompt service and delivery.
Thanks,
Cana Wine Co. Team
Cana Wine Co delivered my wine 3 days…
Cana Wine Co delivered my wine 3 days after I ordered it. I called the company directly and Connor provided me with incredible service from the start. He got my wine packaged and picked up for shipment within 5 minutes of taking my order. He was a delight to work with. Going forward I will skip the middlemen and order directly from Cana.
October 14, 2025
Unprompted review
Reply from CANA Wine Company
Thank you for sharing your experience! We’re thrilled Connor could provide such prompt and helpful service. We look forward to serving you directly in the future!
Thanks,
Cana Wine Co. Team
Horrible customer service
I ordered some nice wine from them, and got an email confirming the order. So far, so good. Shortly thereafter, I get an email asking me whether I want to hold off shipping the wine due to hot weather - meanwhile, we’re in mid-October. I ask them to ship it ASAP, and then they went dark. I sent a follow-up email, requesting a response, and even left them a voicemail, but they’ve gone silent. Will never order with them again.
October 16, 2025
Unprompted review
Reply from CANA Wine Company
Thanks for reaching out and I’m really sorry for the frustration here. We’ve looked into this and, so far, haven’t been able to locate any voicemail or email from you following our weather-hold note. It’s possible something got lost in transit, but we definitely want to get this sorted right away.
Just to clarify our process:
We sometimes recommend holding shipments even in October when temps along delivery routes are still higher than ideal for wine.
We also avoid shipping late in the week to prevent wine from sitting in a carrier warehouse over the weekend. It’s all about protecting your bottles’ quality.
Standard shipping happens on Mondays for that reason.
We’re happy to ship your order on the next available truck and send you tracking as soon as it labels. Could you please give us a quick call at (629) 800-5131 so we can confirm the details and get your wine on its way?
We take both product care and communication seriously, and we’ll make sure this is handled promptly.
Reply from CANA Wine Company
Thank you for your feedback! We’re glad you found our service efficient and affordable.
Thanks,
Cana Wine Co. Team
Option to buy the older rare whiskey…
Option to buy the older rare whiskey and the fast service.
October 13, 2025
Reply from CANA Wine Company
Thank you for your feedback! We’re glad you appreciate the availability of rare whiskeys and our fast service.
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your kind words! We’re glad our team’s personal attention made your experience special.
Thanks,
Cana Wine Co. Team
Happy first time customer.
Competitive pricing on hard to find items, shipped quickly, and packed very well. Will definitely order again.
October 8, 2025
Reply from CANA Wine Company
Thank you for your feedback! We’re delighted your first experience was positive and that you enjoyed our pricing, fast shipping, and secure packaging. We look forward to your next order!
Thanks,
Cana Wine Co. Team
It was truly an exceptional experience.
It was a truly wonderful experience. I would like to express my sincere appreciation to Connor for his assistance and patience throughout my order. I had initially selected a particular bottle, but subsequently decided to change my choice. Upon contacting them, Connor kindly facilitated the swap for me. Furthermore, the delivery was completed within three days, allowing me to present the gift to my attorney for his birthday. I would like to extend my gratitude to everyone for their exceptional help.
October 6, 2025
Reply from CANA Wine Company
Thank you for sharing your wonderful experience! We’re thrilled Connor and our team could assist you promptly and make your order seamless. We’re glad the delivery was timely and that your gift was a success!
Thanks,
Cana Wine Co. Team
Be sure you order through the official CanaWine website.
Buyer beware. I ordered the Crown Royal XR Red Waterloo. It wanted me to pay by paypal. I entered the address to where my item was to be shipped and the bill of sale sends it sending it to my old former address that was on my paypal account. I entered my current address on the screen to order the product. Then I was sent a tracking number and it says it was delivered to some parcel locker in Florida. I was now advised by Canawine that there a fraudulent websites using the Canawine name. I was luckily able to get my money refunded through PayPal.
October 1, 2025
Unprompted review
Reply from CANA Wine Company
We’re very sorry to hear about your experience, but it appears that you did not place your order through our official website. Our only official site is [https://canawineco.com/]. Unfortunately, there are fraudulent sites imitating our business, and we urge you to be cautious of such scams in the future. Please report the transaction to PayPal for further assistance.
Thanks,
Cana Wine Co. Team
Excellent selection and good prices
Excellent selection and good prices. Shipping was fast and packaged extremely safe!
October 4, 2025
Unprompted review
Reply from CANA Wine Company
Thank you for your kind words! We’re thrilled you enjoyed our selection and fast, safe shipping. We look forward to serving you again soon!
Thanks,
Cana Wine Co. Team
Item was perfect
Item was perfect. Packed perfectly. Two day delivery. I was impressed and pleased.
October 1, 2025
Unprompted review
Reply from CANA Wine Company
Thank you for your wonderful feedback! We’re glad your item arrived quickly, perfectly packed, and just as expected.
Thanks,
Cana Wine Co. Team
Warning
Warning: Do not order from this site. I received no communication in over 4 weeks and never got my order.
September 2, 2025
Unprompted review
Reply from CANA Wine Company
We’re very sorry to hear about your experience. This is not the level of service we strive for. Please contact our customer support directly so we can resolve this issue promptly.
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your kind words! We’re glad our team could assist you quickly and provide great service.
Thanks,
Cana Wine Co. Team
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