I purchased a Japan only bourbon from Cana Win Co. The price was slightly higher than other posted prices from other sellers, but those sellers had a bunch of m8xed reviews with issues. I felt confide... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had a bad experience with making an online purchase. So I was nervous making another one. However, Cana Wine Company had a rare bottle that I really wanted. It was either trust or miss anot... See more
Company replied
Buyer beware. I ordered the Crown Royal XR Red Waterloo. It wanted me to pay by paypal. I entered the address to where my item was to be shipped and the bill of sale sends it sending it to my old form... See more
Company replied
My experience with CANA wines was exceptional! Tmy delivery was relatively quick (5 days) especially during Christmas time. The wines were packed superbly. Plus, the prices are fabulous. I will surely... See more
Company replied
Company details
Written by the company
Cana Wine Company, a boutique online retailer that specializes in offering rare and exceptional wines, bourbons, and spirits. At Cana Wine Company, we are committed to providing our customers with the highest quality products, exceptional customer service, and an unrivaled shopping experience.
Contact info
701 cowan st, 37115, Nashville, United States
- 629-800-5131
- support@canawineco.com
- canawineco.com
4.6
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CANA Wine Company
Thank you for your feedback! We’re glad you were pleased with our service.
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your feedback! We’re delighted to know you had a very good experience with us.
Thanks,
Cana Wine Co. Team
Fairly priced bottle
Fairly priced bottle. The delivery was fast and easy. I had it delivered to work where there was always someone available to sign for it. Otherwise you’d have to stay home and wait all day for the deliver just to sign for it.
September 3, 2025
Reply from CANA Wine Company
Thank you for your review! We’re glad you found the bottle fairly priced and the delivery smooth. Having it shipped to work was a smart choice to make the process even easier!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your kind words! We’re thrilled you had a great experience with our customer service and shipping.
Thanks,
Cana Wine Co. Team
Very expensive but fast shipping
September 2, 2025
Reply from CANA Wine Company
Thank you for your feedback! We’re glad you were pleased with the fast shipping and will continue working to provide the best value possible.
Thanks,
Cana Wine Co. Team
Better communication when holding wine…
Better communication when holding wine due to weather
August 28, 2025
Reply from CANA Wine Company
Thank you for your feedback! We appreciate your suggestion and will work on improving communication regarding weather-related shipping holds to keep you better informed.
Thanks,
Cana Wine Co. Team
Totally unresponsive
Totally unresponsive. They sent me the wrong bottle and have failed to respond. Buyer beware.
June 1, 2025
Unprompted review
Reply from CANA Wine Company
We’re very sorry to hear about your experience. This is not the level of service we strive to provide. Please reach out to our customer service team again so we can address the issue promptly and ensure it’s resolved to your satisfaction. Your trust is important to us.
Thanks,
Cana Wine Co. Team
EXTREMELY DISAPPOINTED that a delivery…
EXTREMELY DISAPPOINTED that a delivery was scheduled on a Saturday and delayed until Monday. Bottle sat on a truck all weekend in 90 degree heat. TOTALLY unacceptable. For the premium price paid for the bottle, first class service should have been a given.
August 11, 2025
Unprompted review
Reply from CANA Wine Company
We sincerely apologize for the delivery delay and the concern about your bottle being exposed to heat. We understand how important proper handling is, especially for premium purchases. While some shipping delays are outside our control, we will review this situation with our carrier to help prevent it in the future. Your satisfaction matters to us, and we truly appreciate your feedback.
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you! We're glad your order was quick, accurate, and hassle-free. We appreciate your support!
Thanks,
Cana Wine Co. Team
Great selection of speciality wines…
Ordered 2 bottles of wine with the year our daughter got married as they will be celebrating their 25th anniversary. I was a little worried it wasn’t going to arrive on time .
Cana wine immediately got back with me and assured me it would be there in plenty of time. It was! Very carefully packaged, no worry of breakage.
First time ordering but definitely not the last time.
August 3, 2025
Reply from CANA Wine Company
Thank you for sharing your story! We're honored to be part of such a special celebration and glad your order arrived safely and on time. We look forward to serving you again soon!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for mentioning Chase! We're happy to hear you received helpful assistance with your shipping. We appreciate your support!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you! We're glad your order arrived quickly. We appreciate your support!
Thanks,
Cana Wine Co. Team
Excellent service for top of the line…
Excellent service for top of the line wine purchase!
August 7, 2025
Unprompted review
Reply from CANA Wine Company
Thank you! We're delighted to hear you enjoyed our service and selection. We appreciate your support!
Thanks,
Cana Wine Co. Team
Easy to purchase and fast shipping
Easy to purchase and fast shipping. Well packed bottle, thanks.
July 28, 2025
Reply from CANA Wine Company
Thank you! We're glad the process was smooth and your bottle arrived safely. We appreciate your support!
Thanks,
Cana Wine Co. Team
Great seevice’
July 7, 2025
Reply from CANA Wine Company
Thank you! We're glad you had a great experience—your support means a lot!
Thanks,
Cana Wine Co. Team
Seamless transaction
Seamless transaction! Only problem was UPS left it on the porch without requiring a signature. It all worked out though. Thank you CANA Wine Company
July 7, 2025
Reply from CANA Wine Company
Thank you for the kind words! We're glad your transaction went smoothly. We appreciate you pointing out the delivery issue—your feedback helps us improve. Thanks again for choosing CANA Wine Company!
Thanks,
Cana Wine Co. Team
Exceptional customer service and…
Exceptional customer service and communication. Timely delivery, couldn't be more satisfied.
July 2, 2025
Reply from CANA Wine Company
Thank you so much! We're thrilled to hear you had a great experience. Your satisfaction means a lot to us!
Thanks,
Cana Wine Co. Team
Took a little while
Took a little while, something to work on in the future. Got back with my questions quickly and multiple times to let me know the order was still on its way.
July 2, 2025
Reply from CANA Wine Company
Thank you for your honest feedback! We’re glad we could keep you updated and assist with your questions. We’ll certainly work on improving delivery times. Your support means a lot!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your kind words! We're happy to hear you’re pleased with our service and delivery. We appreciate your support!
Thanks,
Cana Wine Co. Team
Great Selection and Customer Service
Wine arrived very timely. When I called to ask some questions the person was very very helpful and nice and answered all my questions! I will be ordering again from this store!
June 30, 2025
Reply from CANA Wine Company
Thank you for your wonderful feedback! We're delighted to hear you had a great experience with our customer service and timely delivery. We look forward to your next order!
Thanks,
Cana Wine Co. Team
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