I purchased a Japan only bourbon from Cana Win Co. The price was slightly higher than other posted prices from other sellers, but those sellers had a bunch of m8xed reviews with issues. I felt confide... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had a bad experience with making an online purchase. So I was nervous making another one. However, Cana Wine Company had a rare bottle that I really wanted. It was either trust or miss anot... See more
Company replied
Buyer beware. I ordered the Crown Royal XR Red Waterloo. It wanted me to pay by paypal. I entered the address to where my item was to be shipped and the bill of sale sends it sending it to my old form... See more
Company replied
My experience with CANA wines was exceptional! Tmy delivery was relatively quick (5 days) especially during Christmas time. The wines were packed superbly. Plus, the prices are fabulous. I will surely... See more
Company replied
Company details
Written by the company
Cana Wine Company, a boutique online retailer that specializes in offering rare and exceptional wines, bourbons, and spirits. At Cana Wine Company, we are committed to providing our customers with the highest quality products, exceptional customer service, and an unrivaled shopping experience.
Contact info
701 cowan st, 37115, Nashville, United States
- 629-800-5131
- support@canawineco.com
- canawineco.com
4.6
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from CANA Wine Company
Thank you for the great feedback! We're delighted to hear you were happy with our service, pricing, and delivery. We truly appreciate your support!
Thanks,
Cana Wine Co. Team
Item was shipped quickly and packaged…
Item was shipped quickly and packaged well. Thank you
May 30, 2025
Reply from CANA Wine Company
Thank you for your kind words! We're glad your order arrived quickly and safely. We appreciate your support and look forward to serving you again!
Thanks,
Cana Wine Co. Team
Exceptional service.
Cana has been very helpful and responsive in finding the bottles I was looking for and making them available to me. They are a pleasure to work with and I will definitely use them again. A+++.
May 30, 2025
Reply from CANA Wine Company
Thank you so much for your kind words! We're delighted to hear that you had a great experience with Cana. It's our pleasure to help you find the bottles you're looking for, and we truly appreciate your support. We look forward to serving you again soon—cheers!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for the great feedback! We're thrilled to hear your order arrived quickly and on time. We look forward to serving you again soon—cheers!
Thanks,
Cana Wine Co. Team
Awesome Whiskey Purchase Experience
The customer service was first class. The fact that you can speak with someone on the phone is awesome. They have access to many rare variations of alcohol and if they don't have something in stock, they go the extra mile to find it. This store has become one of my favorites to trade with b/c they pride themselves in helping customers locate rare vintage bottles. Prices are fair and the shipping was top notch. I will continue to ask them first when I'm searching for something. Thank you!
May 28, 2025
Reply from CANA Wine Company
Thank you for the incredible feedback! We're so glad to hear you had a first-class experience and that our team was able to assist in tracking down those rare bottles. We truly appreciate your trust and loyalty, and we look forward to helping you find many more gems in the future! Cheers!
Thanks,
Cana Wine Co. Team
Unicorn buyer
Lightening fast shipping and well packaged. My second purchase. Hard to find, they have it!
June 2, 2025
Unprompted review
Reply from CANA Wine Company
Thank you for your continued support! We're so glad you found what you were looking for and that everything arrived quickly and securely. Here's to many more great finds!
Thanks,
Cana Wine Co. Team
I ve always had a good experience with…
I ve always had a good experience with Cana wine co.til this time.my order was priced great shipped fast and I was notified of each and every step.delivery was a day early.now the item was packed in a plastic wrap surrounded by shipping peanuts.there was a box inside as well.it was crushed.the box that both items was shipped in had definitely been thrown around.i ve never seen a package delivered sealed with brown tape then clear shipping tape followed by duct tape.i am not holding Cana wine co at fault.i just think a fragile sticker needs to be added to the packaging.
May 12, 2025
Unprompted review
Reply from CANA Wine Company
Thank you for your feedback and for being a loyal customer — we truly appreciate your continued support! We're glad to hear the ordering and shipping process went smoothly, and that you were kept informed throughout. We’re sorry to learn about the condition of the packaging upon arrival and completely understand your concern. While we do our best to ensure secure packing, we agree that adding a “Fragile” sticker is a smart suggestion and will help us reinforce care in transit. We’ll take this into consideration moving forward to help prevent similar issues. Thanks again for bringing it to our attention!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
You're very welcome! We're glad everything went smoothly. Thank you for your support!
Thanks,
Cana Wine Co. Team
I will admit I was a little concerned…
I will admit I was a little concerned at the timeline. It took to receive my product. There are a lot of scams out there understand when I did receive my bottle. Great care was taken to seal it and protect it during shipping could be more happier.
I will continue to purchase in the future
May 5, 2025
Reply from CANA Wine Company
Thank you for sharing your experience! We're so glad to hear that the care we took in packaging helped put your concerns at ease. We truly appreciate your trust and look forward to serving you again in the future!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you! We're glad the process was smooth and timely for you. Appreciate your business!
Thanks,
Cana Wine Co. Team
Great place …
They have great choices with decent prices. Great great customer service. I will definitely use them again.
April 29, 2025
Reply from CANA Wine Company
Thank you for the wonderful feedback! We're glad you enjoyed the selection, pricing, and service. We look forward to serving you again soon!
Thanks,
Cana Wine Co. Team
Great Selection of products I am…
Great Selection of products I am interested in and great communication on the status of my order.
April 28, 2025
Reply from CANA Wine Company
Thank you for the kind feedback! We're happy to hear you enjoyed the selection and communication. We look forward to serving you again soon!
Thanks,
Cana Wine Co. Team
Supposed to have been 750 ML
Supposed to have been 750 ML. Instead, I received a baby version. Don't order from this company. They will rip you off.
April 19, 2025
Unprompted review
Reply from CANA Wine Company
Hi,
We’re sorry to hear you were disappointed with your order. However, after reviewing your purchase, we confirmed that you ordered a 375ML bottle, not a 750ML. We fulfilled the order exactly as placed.
We always strive to provide clear product listings and excellent service, and we encourage customers to double-check sizing before checkout. If you ever have any concerns, we’re always happy to help clarify before or after a purchase.
Thank you for your feedback.
— Cana Wine Co. Team
Rare customer service
I ordered a nice Blanton’s single barrel that did not ship well. Brad Morley contacted me immediately and did exactly what you would want to see - provided exceptional customer service and remedy the situation. Things won’t go right all the time but how a company helps is those instances is important. Thanks Brad.
April 17, 2025
Unprompted review
Reply from CANA Wine Company
Thank you for sharing your experience! We're sorry to hear the order didn’t arrive as expected, but we're glad Brad was able to step in and make things right. We truly appreciate your understanding and kind words—it means a lot!
Thanks,
Cana Wine Co. Team
I ordered Jack Daniel’s 27 gold double…
I ordered Jack Daniel’s 27 gold double barreled and received Jack Daniel’s 27 gold maple wood finished, so I did not get the product I wanted.Spoke with Conner and he is working with me on the problem. Said I could return for a refund, but he is going to try to find the correct product.
April 7, 2025
Unprompted review
Reply from CANA Wine Company
Thank you for your patience and for bringing this to our attention. We're sorry for the mix-up and appreciate you working with Conner to get it resolved. We’re committed to making this right and hope to have the correct bottle to you soon!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you so much! It was a pleasure serving you—your A+ means a lot to us. Looking forward to helping you again soon!
Thanks,
Cana Wine Co. Team
Able to find hard to find items
Able to find hard to find items. Quick delivery and well packaged to prevent damage.
March 31, 2025
Reply from CANA Wine Company
Thank you! We're glad we could help you track down those harder-to-find items and get them to you safely and quickly. Looking forward to your next visit!
Thanks,
Cana Wine Co. Team
Great Experience!
Great customer support, easy payment, and shipped as promised. Best price on the internet for my purchase.
March 31, 2025
Reply from CANA Wine Company
Thank you for the kind words! We're thrilled to hear you had a great experience and found the best price with us. We appreciate your support and look forward to serving you again soon!
Thanks,
Cana Wine Co. Team
You had the bottle I was looking for…
You had the bottle I was looking for and it arrived promptly. Thank You!
March 28, 2025
Reply from CANA Wine Company
You're very welcome! We're glad we had the bottle you were looking for and that it arrived quickly. Thank you for your support—we look forward to serving you again! Cheers!
Thanks,
Cana Wine Co. Team
Faultless customer service
Faultless customer service. Order delivered in excellent condition and packaging, and very speedy. Will use again as required and highly recommend.
March 31, 2025
Unprompted review
Reply from CANA Wine Company
Thank you for your wonderful feedback! We're delighted to hear you had a great experience with our service, packaging, and delivery speed. We truly appreciate your recommendation and look forward to serving you again!
Thanks,
Cana Wine Co. Team
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