The service itself was good—on time and everything went smoothly. My concern isn’t with the driver or the service but with your company’s pay structure. Why don’t you provide drivers with a fair wage... See more
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See what reviewers are saying
They were available as soon as we got off the plane via chat and were there waiting for us when we exited the airport. I felt safe the whole time.
Scheduled thru the website for our group of 15 roundtrip from Cancun airport to resort. Good email communication, provided clear instructions on where to go, identifying driver and staff. Also had to... See more
We had a great experience. We got picked up from the airport with a free baby seat and taken to our hotel and then back to the airport a few days later. Cancun airport is busy. If you can’t find your... See more
Company details
Information provided by various external sources
eTransfers is a company specialized in offering Cancun Airport Transportation, providing security and comfort for all passengers. With more than 8 years in the travel industry, eTransfers is an avant-garde company that will allow you to start your vacation in the best way possible. On board recent model vehicles carefully inspected and highly trained personnel, eTransfers guarantees your satisfaction and security in your transportation to any of our destinations in Cacún and the Riviera Maya, such as: Playa del Carmen, Akumal, Puerto Juarez, Puerto Aventuras, Tulum and much more.
Contact info
Km 22 Carretera Cancun-Chetumal, 77569, Cancún, Mexico
- +52 (998) 980.0259
- bookings@etransfers.net
- cancun-shuttle-transportation.com
3.8
Great
2K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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We had a little mix up with one of our…
We had a little mix up with one of our group & you went above & beyond to get us all together.
We thank you.
September 23, 2023
Cancun airport trip
We left our hotel a little early in the morning. The time to leave our room to arrive at the reception was about 3-5 min. I appreciate that the driver was already there waiting for us. The car was clean and he drove safely, we arrive on time at the airport.
Only thing I didn’t like was the day prior to the trip, no one from the company texted/emailed to confirm the trip. We had to call ourselves and confirmed it.
September 14, 2023
Reply from eTransfers
We are glad that you felt comfortable with the service you received, we perfectly understand the concern and we consider that it is a point that we can improve, we will work on it, thank you very much for your observation
5 Star Experience
Upon getting out of the airport it was easy to locate the etransfer representatives. We waited less than 10 minutes for a shuttle to pick us up and we’re dropped off at our resort promptly. Going back to the airport, we were picked up from the resort a few minutes early which was a bonus. Drivers were friendly and it is a bonus if you know Spanish. I will definitely be using them again in the future.
September 9, 2023
Excellent service
Excellent service well worth the money. Driver was completely on time and got us to the airport very quickly , much better than the transfer bus .
September 13, 2023
Was on time in the hotel
Was on time in the hotel, when we arrive sep 4 in the airport we need to wait 10min
September 8, 2023
Reply from eTransfers
Thank you for your patience, we hope that the service was to your liking.
great communication & on-time
September 10, 2023
Alexander was superb!
September 12, 2023
Good experience
September 3, 2023
Excellent experience from start to finish.
Excellent communication throughout the entire process! Driver arrived on-time and took the most efficient route to the airport. Handled luggage with care. Will use eTransfers again!
August 31, 2023
Reply from eTransfers
We will take your suggestion into account for future improvements, thank you very much!
We like the service
We like the service, but it always takes to long for you to get the car when a passanger arrives to the airport in Cancun. That is something you have to work on.
August 30, 2023
Reply from eTransfers
We appreciate the observation, we will definitely work on improving waiting times
Reply from eTransfers
Thank you for telling us how you feel about our service, we are glad you liked it!
Cheap but not cheerful
This was one of the cheapest options we found (about £10 cheaper than the hotel's own shuttle). Once we got through the Shark Tank, the woman holding the eTransfer sign was very bored, and hardly interacted with us. The "premium" offering was a run down minibus. Honestly, charging £35 for a 15 mins run and calling it premium is a bit of a joke. But, as I said, it was one of the cheapest options.
September 2, 2023
Reply from eTransfers
It is very useful for us to know how we can improve to provide a better experience to users. Thank you for your contribution.
Overall great experience
August 28, 2023
Reply from eTransfers
Thank you for your trust, we hope to see you on your next trip!
On time service and the ride was smooth…
On time service and the ride was smooth and quick to the airport. The driver was friendly and made me feel safe, will definitely use again and recommend to family and friends.
August 21, 2023
Reply from eTransfers
It makes us happy to know that you will share your eTransfers experience with the people you love, we promise to take care of them in the best way!
The driver arrived early than…
The driver arrived early than established and aggressively threatened to leave before the 15 minutes waiting period.
August 20, 2023
Reply from eTransfers
We apologize for the situation and we will try to find a solution for this type of unpleasant situation.
Prompt pick up, friendly service!
Prompt pick up! Friendly service. The drivers each way were on time. I will never use any other company but USA TRANSFERS when I come back to Cancun :)
August 24, 2023
Reply from eTransfers
We love that you share your good experiences during your transfers with us, thank you for your preference!
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