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candle guy Reviews 544

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TrustScore 5 out of 5

4.8

Candle Store
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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the candles, noting their appealing scents and unique designs. Many people highlight the excellent customer service, describing it as responsive and helpful, especially when issues arise. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving quicker than expected. However, some customers experienced issues with their orders, including incorrect items being sent or packages being lost or experiencing delivery issues during transit. A few people also mentioned being disappointed with the size of the candles, finding them smaller than anticipated based on the website's representation.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the candles for their great... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made and of great... See more

Order

Users describe ambiguous interactions with order. While many customers praise the ease and speed of ordering,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more

Rated 5 out of 5 stars

Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... See more

Rated 5 out of 5 stars

It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!

Rated 5 out of 5 stars

Love this brand. I give as gifts whenever possible. Easy birthday, mother's day, vday gift I use every season because buying gifts is really hard for me. Surprised by the quality - Love the Scents!

Company details

  1. Candle Store

Written by the company

THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.

Contact info

4.8

Excellent

TrustScore 5 out of 5

544 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great experience with this company

Great experience with this company. The first order was lost in the mail, It was supposed to be a Valentine’s Day gift. They sent another candle out and it arrived fast. Did not get the gift in time for Valentine’s Day but my. Spouse understood. She loved it, and I think it smells great. We will order more in the future.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Package was unfortunately stolen

Well, the order of the product and fast shipping was great. Couldn’t have asked for more. However, my package was stolen before I was able to get to it so I never actually got to enjoy my purchase. But this company seems great and I will keep yall in mind for future purchases!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Made a great Valentines Day gift

I ordered a candle for my boyfriend for Valentines Day, and he loved it. The selection is great, and I found one that was perfect for us. He also really liked the scent.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, good quality and a unique product! Wish the choices of candle fragrances were better/greater. Limited choice. It would be nice to have a vanilla or amber, for example?

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was amazing

The customer service was amazing. I ordered a personalized candle for a gift. The post office delivered it to the wrong location and the customer service representative was so nice to resend a candle so that I can have the gift in time for Valentine’s Day.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

What do you buy the guy who has…

What do you buy the guy who has everything? A naughty candle. These candles smell divine but, more than that, they crack us up every time we look at them. There's something for everyone, sweet, naughty, playful, fun! And they're great quality and they ship fast too! Five stars from me.

February 2, 2026
Unprompted review

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