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candle guy Reviews 544

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TrustScore 5 out of 5

4.8

Candle Store
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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the candles, noting their appealing scents and unique designs. Many people highlight the excellent customer service, describing it as responsive and helpful, especially when issues arise. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving quicker than expected. However, some customers experienced issues with their orders, including incorrect items being sent or packages being lost or experiencing delivery issues during transit. A few people also mentioned being disappointed with the size of the candles, finding them smaller than anticipated based on the website's representation.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the candles for their great... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made and of great... See more

Order

Users describe ambiguous interactions with order. While many customers praise the ease and speed of ordering,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more

Rated 5 out of 5 stars

Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... See more

Rated 5 out of 5 stars

It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!

Rated 5 out of 5 stars

Love this brand. I give as gifts whenever possible. Easy birthday, mother's day, vday gift I use every season because buying gifts is really hard for me. Surprised by the quality - Love the Scents!

Company details

  1. Candle Store

Written by the company

THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.

Contact info

4.8

Excellent

TrustScore 5 out of 5

544 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love it!

Amazing candle! Fun choices and great scents. Will definitely purchase more!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a candle as a gift for my…

Purchased a candle as a gift for my boyfriend. I had to make sure his mom didn’t see it, lol, but he loved it and definitely got a kick out of the message on it! We haven’t lit it yet, because we had company for the holidays, but can’t wait to! Highly recommend!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Well you completely take advantage of…

Well you completely take advantage of people who think your candles are a lot bigger than they are on your website. They are tiny. I received mine and immediately thought these were just a joke of a candle. Be ashamed cause I was embarrassed to give it as a gift.

December 22, 2025
Unprompted review
candle guy logo

Reply from candle guy

Interesting review. We can’t actually match this to any real order — not by name, date, or details. So if this is creative writing, points for imagination.

If you did order from us:
The candle size is listed very clearly on the product page. In fact, it’s shown multiple times — in the description, in the specs, and even on a product image with exact measurements. We went out of our way to make sure no one has to guess.

If reading isn’t part of the pre-purchase routine, surprises can happen. That said, we also offer a 30-day free return, which would have solved this situation instantly. That information is listed too.

Our candles aren’t secretly shrinking in transit, and we don’t sell optical illusions. They are exactly the size we say they are — before checkout, not after disappointment.

Embarrassing gift situations are unfortunate — but they’re not caused by hidden information on our website. They’re caused by not reading what’s clearly stated and then reacting with maximum outrage instead of minimum effort.

We stand by our product, our transparency, and the assumption that customers read before they buy.

Rated 5 out of 5 stars

Great Customer Service!

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately. Great customer service! And the candle smells wonderful, as well!

December 19, 2025
Unprompted review

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