Candles & Oud Reviews 560

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional customer service skills, often highlighting individual employees for being friendly, patient, and helpful in guiding them to the perfect product. Many people appreciate the high quality of the products, particularly the long-lasting and beautifully crafted fragrances, which are often described as premium and impressive. However, some customers also noted issues with product longevity, stating that some perfumes faded quickly or did not smell as strong as samples. A few other people also felt that the customer service was poor, mentioning experiences with unhelpful staff, difficulty with returns, and receiving incorrect or damaged items.

What people talk about most

Product

People report positive experiences with product, praising the quality of fragrances, describing them as... See more

Staff

Users describe positive interactions with staff. Many customers praise staff members for being pleasant,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the impressive quality of the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and great... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and politeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Naz was amazing at Candles of Oud in Westfield Stratford! He was super friendly and patient, and really helped me find the perfect fragrance without any pressure. He knows his stuff and made the whole... See more

Rated 5 out of 5 stars

Very pleasant, knowledgeable & professional sales person @ Trafford Centre counter on upper floor of concourse. I didn’t catch his name but he is a very nice guy. Made me aware of current offers & adv... See more

Rated 5 out of 5 stars

I love these candles, they last for ages (if you’re careful) and the scent fills the room and stays there. My absolute favourite - Vanilla and Amber - but to be honest haven’t tried any of the ot... See more

Rated 5 out of 5 stars

I had a fantastic experience at Candles and Oud in Stratford Westfield. The quality of the fragrances is genuinely impressive, and you can tell real care goes into every scent. I purchased Amber Oud... See more


Company details

  1. Perfume Store
  2. Candle Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics and Perfumes Supplier

Written by the company

We create unique Oud-infused blends for candle and fragrance lovers seeking to turn ordinary days into extraordinary moments that make you feel exceptional.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

560 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Naz was amazing at Candles of Oud in…

Naz was amazing at Candles of Oud in Westfield Stratford! He was super friendly and patient, and really helped me find the perfect fragrance without any pressure. He knows his stuff and made the whole experience enjoyable. He has amazing customer service skills we ended up buying 7 perfumes! The best sellers Night in Paris and Amber Oud. Definitely recommend asking for Naz if you pop in for a good experience!

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Naz -

Naz - made a great deal and really liked the fragrance really recommend at Westfield Stratford

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great perfumes, overall Great experience. The person that served me was Po and she was great.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very helpful, staff. My fragrance was beautifully packaged and spritzed'❤ I will be back again..so many wonderful oil based fragrances to choose from.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Naz was an amazing seller

Naz was an amazing seller, he helped me picked the perfect scents and I’ve brought 4 perfumes thinking I was only going to buy two! Thank you Naz I will definitely be coming back :)

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Many options

Many options. I was confused in which one I wanted but the nice lady named Rabia (sorry if I spelt your name wrong) helped me pick the right one for me. It smells really niceee - sylvan amber.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Kabir was lovely

Kabir was lovely! Very helpful and professional. Me and my sister got a scent and we are very happy with our purchases! The fragrances are stunning and long lasting

August 16, 2025
Unprompted review

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