Candy Catz Reviews 235

I ordered my item 14th oct, paying for express delivery which is an extra £14 which states 1-3 days, however after that time has passed i reached out and was told that it can take up to 6 business days to make the item…but with a promise it will be ready in next few days and I would get a shipping email shortly. It’s been over 6 days and nothing. I have asked for an update yet again, but now silence…
As a first time customer this is extremely disappointing and I won’t be purchasing again

They have the worst customer service. I placed 2 separate orders on Oct 4 thinking the items would arrive on time for Halloween. Their site says 4-6 business days for processing and 6-9 days for shipping. I’m on the 10th business day and after 4 different emails to them, I’ve gotten no where. I’m at a complete loss. Never shopping here again. I suggest no one shops here.

My wife sent me a link to order a dress for her on my cell phone. I ordered express delivery for a party we are going to attend. What was not clear on the mobile version was that the clothes are made to order (no doubt by woefully underpaid laborers somewhere). On the expected delivery date, I received a notice that the item was delivered as I had expected, but the dress did not in fact arrive. I contacted their "customer service" via email (there is no telephone number) and was then told that the dress had not yet shipped and about the delays in having to make clothes. I tried to cancel my order because they were not transparent about delivery time. They refused to cancel the order. I challenged the charge on my credit card, and their "customer service" person "Lola" emailed and said they would fight my cancellation on my credit card. This is a horrible business. Buyer beware.

They charged me for two orders and refused to refund monies on improper order. They forced me to dispute with credit card and never even sent original order. Scam site that wasted my time.

I placed my order based off their production time (4-6 biz days) and took into account the shipping days (8-9). My order was placed on a Wednesday and when I didn’t get my shipping info I was told they start production the following week. IT DOES NOT STATE THAT ANYWHERE! Says items are shipped M-F so basically I will be without my order for the event I’m going to. My follow-up emails were ignored

Got exactly what I paid for. Despite the post-processing on the images, their outfits do match the description and pictures. You can see the quality for yourself by going to their store on Etsy and looking at photos attached to customer reviews.

Items not sent after 13 days, despite paying extra for express delivery. I asked to cancel my order as it would not arrive on time, they accepted and said they would issue a refund. No refund issued, when chased they said it had been issued and to contact my bank. My bank has told me they have not sent a refund and now I have to go through the hassle of claiming the money back through my bank. Would not recommend this company.

SCAM! The worst brand I have ever seen. Even when they claim to be genuine, I don't believe them. They scam and victimize people.
Absolutely do not trust them and never purchase any of their products. A fraudulent and disrespectful brand. They never accept product returns. I am currently taking legal action.

Also to my prior experience of the company. We had to call our bank and collect on fraud. Well. I sent the return back after fighting with them i ordered in.. end of March ish? I sent the return back few days later. Like a week ish or two. Sent it back had the tracking number got re emburised from the bank. Had to send that I had a tracking number / receipt. Back in June. I got a reversal fee for candy cantz. So they either recharged my card or fought with the bank I dont know the whole situation cause now have to deal with it again.
Well we received a package the other day that we did not order now it is the end of august. So they either refused to pick up package. Or whatever but several months later it got sent back to me. And we did not get our money?!
Don't order from candy catz

I love this brand. Their outfits are very comfortable. The material is stretchy and breathable and the colors are so vibrant in person!

My favorite fave brand ever !! Every piece I’ve tried has amazing quality and fits perfectly 🤍🤍

I paid extra for express shipping (1–3 days promised). My order arrived after almost 4 weeks!!! Customer service was dismissive, refused a refund, and literally replied “This is not our policy.”

They charge for a service they don’t deliver and take zero responsibility. Absolutely unprofessional – don’t waste your money here.

I ordered wings, a top and arm sleeves that I actually wore under my boots as “long socks”. The look came together perfectly! The wings were my favorite part, so much fun and so light! I received so many compliments on the whole fit. Great quality and awesome customer service as well!

LOve Candy Catz! I am a flow art performer and have been wearing and collecting Candy Catz outfits for 5 years now. I especially love the body suits. Perfect for cooler festival nights and flowing with my Pixel whips.

My first body suit from them purchased 5 years ago is still in perfect conditon. I get so many compliments and requests on wear to buy them.

Ordered a couple of items from Candy Catz and noted a 9 day shipping time.
After this time had lapsed I reached out to the team who informed me there was a production issue and sent there apologies, when I let them know that I was due to fly in the next couple of days they managed to express ship out the product the next day so great problem resolution and customer service.

The products/outfits arrived and I am in love, the materials are fantastic, ultra vibrant colours matching the website.
As the website recommended I sized up and everything fits like a glove!

I had an overall great experience! I appreciate the vibrant colors and unique patterns on their sets, as well as the quality of the material was durable and breathable!

10/10 would love more from them!

I am impressed with this bodysuit!
⭐️The design is breathtaking ,vibrant, detailed, and truly unique. It's such a confidence booster, I wore it to Tomorrowland and got so many compliments!
⭐️The material is soft, stretchy, and breathable, it's super comfortable to wear for hours without feeling restricted.
⭐️The sizing is also spot on, it fits like a glove and flatters my shape beautifully.
⭐️The order arrived perfectly on time.
⭐️On top of that, the seller was very professional and kind.
I would definitely buy from this brand again :)

ABSOLUTELY OBSESSED! i felt like a fairy🥺 actually fit perfectly.

it was to small, so i return it . now they say that i needed to contact them first before sending… now they can regime my money and i payed a lot….


also put a information card in it , with case number, and order number because they dient had a return from… now they stoor
my freaking money!!!

so watch out the quality is shit and they don’t give money back so watch out!!!!

they are a big scam and not helpfull in anyway! i have send them mails after one week of sending my package back but they say i need to contact them first before sending… this is not normal , im gonna make a case of it by my creditcard company!

Ordered two outfits. The jumpsuit I received is great. The other outfit I ordered was sewn very poorly, I contacted customer service in hopes I could exchange it for one without defect. They weren't interested in helping and tried to blame the fact that my size being a large was why it was sewn that way. I'll never order from them again! Very disappointed. These outfits are too expensive to come messed up.