Candy Catz Reviews 235

Do not order from this company! I placed an order on June 24 and I still don’t have the item. It sat somewhere before USPS would even get it for over a week. I’ve contacted customer service five times and all they keep sending me is my tracking number which says it’s just sitting somewhere. I have stressed to them that I needed this outfit by a specific time. It’s been well over the timeframe that they’ve advertise that it takes to ships orders. From California to Texas it shouldn’t take three weeks. My item was over $200 and now I have to return it and they’re probably gonna screw me on that too!!!!

Company is appalling!
Paid over £150 for my order, still yet to be shipped and should have arrived by now.
Communication is very poor, I'm now being ignored.
They have deleted/blocked me Facebook and Instagram and will not respond to my emails!
I don't get a response so can't request a refund, so had to report it through PayPal!

Product came and fits perfectly. I love it!

I wasn't sure if I liked the half rainbow half black and white geometric leggings when I first tried them on, but I fell in love shortly after. I got lots of compliments. They felt nice. They're breathable. Even though they're mesh, I didn't feel naked and material felt quality. I'm pretty thick on my bottom half and they did feel tighter than other pants/leggings I get in XL, but it was not a huge issue for me. Great communication by seller and quality, unique product.

I love the color of my outfit. It looks like on the pictures. I ordered a small, which is maybe a little bit to small but OK with the size. I fell in love with it

BEWARE THE COMPANY IS A SCAM!
The clothes look beautiful online and once you place an order, you are met with an email that states it is being shipped from Bulgaria. The clothing itself is stitched well, but the material is too thick and heavy, and there sizes are misleading. I picked large (because I’m between medium and large) and the large was very tight and hot. I would definitely pass out from heat exhaustion if I wore this outside. When I attempted to send back items via FedEx and post office, I was met with a quote of over $280, my order total was approx $350. The post service rep felt bad for me, all I could do was laugh because I made a poor decision and let this company take advantage of me before reading reviews. So I decided to keep the items, as it made no sense to return to Europe.
Very poor return policy, I don’t recommend ordering from here. They will never get my money again.

Placed an order on may 27th with express delivery extra charge option on June 9th still did not receive the order. Contacted store twice. They simply cancelled my order. Not sure what kind of scam is it.

Review:

I contacted CandyCatz customer support before placing my order, specifically to ask whether I should choose size M or L. I had already read several customer reviews stating that the items run oversized, so I raised this concern directly. Despite that, I was advised to size up.

Unsurprisingly, the item I received turned out to be exactly as other customers described—very oversized. This confirms that the sizing advice I was given was not only inaccurate, but directly contradicted the experience of many other buyers. Had I followed the reviews instead of trusting the brand’s support team, I would have ordered the correct size.

I requested to return the item, but was told I would have to cover international return shipping myself—even though I was misled by their guidance. To make matters worse, the tone and rigidity of the customer service response made it clear that they take no responsibility for the mistake.

I am extremely dissatisfied with CandyCatz’s customer support and return policy. When a brand gives incorrect advice and then refuses to offer fair resolution, it shows a lack of accountability and care for the customer. I won’t be shopping here again and cannot recommend this company based on my experience.

I wouldn't buy from this company again. I needed to return the items because they did not fit and they didn't look like the outfits in the photos. Plus I didn't realize how thick the fabric was and I'll be going to Tomorrowland in the summer which will be hot. So the outfits wouldn't work. Need an outfit made of mesh. The company is taking awhile to get back. They say they accept returns within 30 days. They did respond one time with offering discount code on next purchase. They didn't provide a return address, and I'm still waiting on that because they don't have it posted on their site. The return process is not good.

I ordered my outfit over a month in advance for my very first EDC Vegas and was beyond excited. Unfortunately, I made the mistake of only ordering from this shop. When I reached out about the status, instead of offering to expedite the order or provide any real support, I was simply told it wouldn’t arrive on time. I explained how much this meant to me, but it felt like there was no genuine effort to help or make it right. I’m incredibly disappointed by the lack of customer service and the unwillingness to do everything possible to get me my outfit.

SCAM. Do not order from this store. My order did not arrive after 23 days and 6 emails (always get the same useless AI reply). We need to file lawsuits against scammer sites like this.

Buyer Beware, ships from Bulgaria so not easy to return. The item looks nothing like what is advertised with several photos on the site. The return process isn't encouraging. They want to haggle and offer discount codes and a percentage of your purchase but they do not refund. Will not consider this company again and suggest to others as well.

I’ve bought several times from Candy Catz and love their body suits! So unique and creative

1st time shopper, regretting decision. You think you’re making a good choice to support “small business” but this case is proving to be a costly mistake. The Clothing sizing is complete crap! I followed their measurements, read reviews on Etsy and thought I made a good decision. However, the XL dress set fit great, except the toothpick hole for the neck and arms. The arm holes were slicing into my skin and the neck hole was suffocating and way too tight. It almost didn’t even fit over my head. I even had one of my significantly smaller friends try it on and the neck and arm holes were even too tight on her. So I cannot even give away.
I reached out to seller. My original purchase was 119$, plus $10 shipping and tax totaling $139. As first solution the shop suggested was 20% refund on that piece, along with $90 off my next $230 order. I don’t know where they do their math, essentially told make another purchase that is twice as much as my original one to save half the cost. Basically just buy the dress again and eat the cost.
Next I was offered to returned shipment even though I really was still willing to just exchange for the next size up. The next solution offered was for me to spend $70 to send this to Bulgaria (4week shipping) even though my original shipping I paid on order was only $10, with a 5 day delivery from time of order and the package came from Oregon. There is clearly a disconnect here and I feel this shop is putting the burden of our poor experience on the patron. I plan to leave a review on the Etsy shop as well but am not confident the shop won’t just delete them. So posting here to.

Don’t waste your money!

I was really impressed. Mel's communication was wonderful and helped get my outfit to me in time for my event. When the outfit came, I was very happy with the quality. I would recommend!

Great customer service and beautiful products! Super fast shipping as well! 👏

I got two sets from Candy Catz and they were wonderful pieces to wear! They looked just like the photos if not better :)

Absolutely love this!
Amazing designs, always fits perfectly, love the stretching items and fast delivery 😍!
Very highly recommend!!

amazing fabric i’ve worn 2 outfits from candy catz & it was one of my favorite outfits i’ve worn to any festival! i’m excited to see what’s next because i love how it fit my body & how it feels.

I always feel hot and beautiful in their outfits! They fit perfectly. I never have to worry when I'm ordering from them. I know that I'm in good hands and will look great. I get lots of compliments when I wear their clothes. Sooooooooooooooooo happy that I discovered them!