Do not order from CandyCave!! First complaint extremely slow service. My order took 2-3 weeks to arrive to Spain. They made an attempt to deliver but recipient wasn’t home. Left no information on... See more
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Don't bother wasting your time. Ignorant and rude people/person. Email name is Matt, yet its always a guy called "James" who u talk to. Spent over 100 pound on 4 bottles (la lakers, b... See more
I ordered some sweets from Candy Cave and a week later have still not received them. It said the delivery is Royal Mail 2nd class, so it should not be taking this long! I have also tried to contact t... See more
I absolutely love candycave! The service was really good, i was kept informed when my parcel was late arriving, i found the bags are really good quality and keep your sweets nice & fresh 😍😍 the swee... See more
Company replied
Company details
Written by the company
CandyCave is an online sweet shop. We specialise in all things Pick 'n' Mix with a huge range of your favourite sweets, delivered straight to your door.
Contact info
United Kingdom
- hi@candycave.co.uk
- candycave.co.uk
2.0
Poor
57 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The best sweets
Huge selection of sweets to choose from with super fast service and always so fresh. Will never use another now I’ve found candy cave 💕
July 9, 2021
Unprompted review
Brilliant Company
Ordered some of the Pic n Mix for myself and family members. The bags were huge, sweets were fresh and they were a good price.
Plus they even delivered on a Sunday, when they were supposed to be closed, so my brother got his on Father's Day, which I was greatful for.
So this is going to be my new go to for any further sweets.
June 23, 2021
I Loved Them.
June 7, 2021
Another great selection of sweets from…
Another great selection of sweets from you and fast delivery again
May 3, 2021
Really good and fast service
April 18, 2021
Perfect for a little treat
Very fast friendly service! Perfect for when you fancy a little treat with the family
April 13, 2021
now my only go too place for sweets 😍
April 11, 2021
Best sweets about plenty to choose from…
Best sweets about plenty to choose from and a top class speedy delivery service 👌👌
March 11, 2021
Superb sweets that as fresh as can be…
Superb sweets that as fresh as can be that are also delivered to your door in a timely fashion and don't cost alot either 😀
February 22, 2021
Fantastic service highly recommend
January 31, 2021
Thanks so much for my first order
Thanks so much for my first order. Loved them all! I was like a big kid when I opened the bag. Great selection and brilliant value for money 💙❤️💙❤️💙
January 17, 2021
Good quality very happy with the…
Good quality very happy with the product good service from candycave
January 4, 2021
Reply from CandyCave
Hi Wayne,
Thank you for your order, review and patience through the Christmas period. Glad you like them, enjoy and have a happy new year!
Good packets great sweets
January 4, 2021
Reply from CandyCave
Thanks so much for the feedback. We really appreciate you taking the time to review our products.
I'm still yet to receive my order.
January 4, 2021
Reply from CandyCave
Hi Jessica,
According to our system your goodies have arrived, we are sorry for the delays. We sent your parcel using Hermes and it appears they are facing exceptionally long delays due to COVID-19, Christmas and the New Year bank holiday.
We would like to say sorry for any inconvenience and wishing you the very best in 2021.
All the best,
CandyCave
I ordered on the 22/12/20 which was 10…
I ordered on the 22/12/20 which was 10 days ago for a treat over Christmas, really disappointed that they havnt arrived yet.
January 2, 2021
Reply from CandyCave
Hi Michelle,
We are sorry you are disappointed in the delivery service. It was clearly stated on the delivery that you selected that any hope of a Christmas Delivery would have to be ordered by 21/12/2020. Any orders that was purchased on the 22nd was then posted either on the 22nd or the 23rd depending on the time of the order.
We were then closed from the 23rd-27th for Christmas and then for new year too. Your parcel has been dispatched and we hope it arrives as soon as possible. Unfortunately due to Christmas, bank holidays and the already delayed postal services due to COVID-19 and Christmas, it is unfortunately out of our control.
EDIT 04/01/21: It appears your sweets have been delivered, we hope you enjoy them and once again, we are sorry for the delay and any inconvenience Hermes may have caused.
All the best
CandyCave
Sweets
I owe candy cave an apology I said I was still waiting I did not read the information properly and I now understand why I've not got them yet so my review should not be counted
January 1, 2021
Reply from CandyCave
Hi Wendy,
We are sorry you feel the need to give us a 1 star review. It was stated clearly at the top of our website that we would be closing during the Christmas Period (23-27th) and then for new year.
Your parcel has been dispatched and we hope it arrives as soon as possible. Unfortunately due to Christmas, bank holidays and the already delayed postal services due to COVID-19 and Christmas, it is unfortunately out of our control.
All the best
CandyCave
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