Do not order from CandyCave!! First complaint extremely slow service. My order took 2-3 weeks to arrive to Spain. They made an attempt to deliver but recipient wasn’t home. Left no information on... See more
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Don't bother wasting your time. Ignorant and rude people/person. Email name is Matt, yet its always a guy called "James" who u talk to. Spent over 100 pound on 4 bottles (la lakers, b... See more
I ordered some sweets from Candy Cave and a week later have still not received them. It said the delivery is Royal Mail 2nd class, so it should not be taking this long! I have also tried to contact t... See more
I absolutely love candycave! The service was really good, i was kept informed when my parcel was late arriving, i found the bags are really good quality and keep your sweets nice & fresh 😍😍 the swee... See more
Company replied
Company details
Written by the company
CandyCave is an online sweet shop. We specialise in all things Pick 'n' Mix with a huge range of your favourite sweets, delivered straight to your door.
Contact info
United Kingdom
- hi@candycave.co.uk
- candycave.co.uk
2.0
Poor
57 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
1st class service
I brought some sweets for my dads Christmas present and he loved them
December 28, 2020
Reply from CandyCave
Hi Tanya,
Thank you very much for the feedback - I’ll pass it onto the team they’ll be delighted
Reply from CandyCave
Thank you so much for choosing CandyCave! We look forward to sending you more goodies
Great service and tasty sweets!
December 25, 2020
Reply from CandyCave
Thank you, your review is highly appreciated
Very happy very pleased with items
December 21, 2020
Reply from CandyCave
Hi Kevin,
That’s amazing news - thank you for much for sharing your thoughts
Fantastic choice of all your favourite…
Fantastic choice of all your favourite sweets. You pick and they mix. Prices very reasonable and delivery is quick and easy. Sweet come in a big resealable bag. Would definitely use again.
December 20, 2020
Reply from CandyCave
Thanks so much for the lovely review, Sharon! We really appreciate you spending the time to share your feedback. It means the world to us knowing you were happy with your goodies! x
I absolutely love candycave
I absolutely love candycave! The service was really good, i was kept informed when my parcel was late arriving, i found the bags are really good quality and keep your sweets nice & fresh 😍😍 the sweets themselves were delicious!! Highly recommend 🤗 thanks again candycave 😍😍
December 20, 2020
Reply from CandyCave
Thank you so much for the lovely review, Michaela!
We are pleased that you're over the moon with our products and service. That's wonderful to hear :)
Good value for the money
December 19, 2020
Reply from CandyCave
Thank you for taking the time to review us Mary, it's very much appreciated x
Great products and arrived when…
Great products and arrived when expected thank you will definitely order again
December 18, 2020
Reply from CandyCave
That's so good to hear Pearl! We're so happy you were pleased. Thanks for your review :)
Very nice good to be able to pick your…
Very nice good to be able to pick your own mix.
December 18, 2020
Reply from CandyCave
Thank you so much for your review Andy, it means a lot and we appreciate your kind words!
The main bag good small bag not so good!
The main bag was great and was for a movie afternoon at the end of term to celebrate Christmas. Sadly the small bag was not so nice but ok. Please check the quality of your Milk bottles as they don’t seem at their best!
December 18, 2020
Reply from CandyCave
Hi Caroline, we are glad that you found the larger bag great. We’d love to know what we can do to make the smaller ones even better.
We are sorry to hear that the milk bottles didn’t seem at their best, we replenish stock every day or two due to the ever increasing demand. We’ll look into this further.
All the best,
CandyCave
Great
Great, will always go to candy cave!! They were so helpful and very polite when we picked up our order! They were very clear where to go and absolutely lovelyx
December 14, 2020
Reply from CandyCave
Thank you for your review Nikie, we are glad you loved them! You are welcome any time.
Reply from CandyCave
Thanks so much for the feedback, George! We really appreciate your kind words.
Highly recommended!!
Sweets were delivered quickly! You get a lot for your money and they’re all delicious!! Highly recommended
December 7, 2020
Unprompted review
Reply from CandyCave
Hi, thanks so much for the feedback! I’ve passed your kind words onto the rest of the team :)
Excellent service and quick response
Excellent service and quick response. Delivery within a few hours. Sweets were amazing too. Kids loved them!!!
April 30, 2020
Unprompted review
Reply from CandyCave
Hi Verity,
Thank you for the feedback. Glad you are impressed with the service and response times :)
The quality and service from this…
The quality and service from this business is just amazing! Such fast delivery and the sweets are delicious!
Definitely recommended to all my family and friends
April 29, 2020
Unprompted review
Reply from CandyCave
Thanks a lot for your review! We really appreciate you supporting us.
Very quick delivery
Very quick delivery! You get A LOT for your money!😁 cake was absolutely gorgeous!😍 & sweets are so nice😁 will definitely be ordering again!!
April 29, 2020
Unprompted review
Reply from CandyCave
Hi Eve, we aim to please! We are glad we've done that on so many levels. It really does mean the world to us that our customers are happy!
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