In September 2023 I fell foul of this Danish company who took £52.90 for a subscription I did not take out, did not supply any goods, and only offered 50% refund when I complained. Fast forward 6... See more
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The customer service is very helpful ive asked them to cancel my subscription which i did not signed up for, he immediately canceld it and rased my refund process and asked me to leave a positive revi... See more
I apparently subscribed to a subscription without knowing about this. 20.6 a payment of 3 euros and 24.6 a payment of 63.45 euros. The contact mail does not even exist. Please a contact address and I... See more
Company replied
Escalation team is in touch and helping to resolve the issue. Ms. Edith extends her excellent service with regards to my request. Thank you and more power!
4.1
Great
204 reviews
Hasn’t replied to negative reviews
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The issue was resolved promptly
The issue was resolved promptly, and customer support was very helpful throughout.
September 16, 2024
Unprompted review
Good experience
I mistekenly bought a membership and upon contacting the company they issued me a refund
September 5, 2024
Unprompted review
Thank you Escalation Team
August 21, 2024
Unprompted review
Great company friendly staff,great…
Great company friendly staff,great products
August 15, 2024
Unprompted review
Subscription not autorize
apparently i subscribed to a subscription without knowing about this. 28.70 a payment of 2 dollars that it was first and know i recive notification of my credir card that its being charge. Please a contact address and I want my money back!
August 1, 2024
Unprompted review
Reply from candyclickclub.com
Dear Syramyl ,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate you account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@candyclickclub.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Eric called and was great on the phone…
Eric called and was great on the phone and very pleasant. He explained the process fully so I could totally understand what was happening.
Well done Eric 👏
July 2, 2024
Unprompted review
Fraude
I apparently subscribed to a subscription without knowing about this. 20.6 a payment of 3 euros and 24.6 a payment of 63.45 euros. The contact mail does not even exist. Please a contact address and I want my money back!
Update 1/7: On 26/6 I recieved the money.I found the right mailadres and the clientservice was verry helpfull. That’s for me a reason to give a higher score than before.
June 24, 2024
Unprompted review
Reply from candyclickclub.com
Dear Sanny,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@candyclickclub.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
No.comment just want my refund processed
No.comment just want my refund processed
June 17, 2024
Unprompted review
Hopefully this will be resolved in time
I am grateful that this has been escalated. I just want my details removed. I don’t want anything to do with the club and I don’t know anything about it
June 2, 2024
Unprompted review
Candyclick is a good company and very…
Candyclick is a good company and very good at sorting any issues you have
May 24, 2024
Unprompted review
I dud noyt sighn up so no experiance to give a teview
Custemer service very good ,thank you
March 14, 2024
Unprompted review
I am stil waiting for the delivery
I am stil waiting for the delivery, I am very disappointed, because I pay all off iT, so if you pay back 255 euro its only a part of watt I paid
May 24, 2024
Unprompted review
Reply from candyclickclub.com
Dear Joel ,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@candyclickclub.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Refunded as requested
I have ordered a hair dryer but not happy with the product therefore customer card were very happy to refund me
Happy with their customer care.
Thanks
May 18, 2024
Unprompted review
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