Truefashion Reviews 197

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 4 out of 5 stars

Contactée par Léna de l’escalation Team suite à une ouverture de compte impromptue. En principe mon problème a été compris et m’a demande acceptée. A suivre…

Rated 5 out of 5 stars

I was assigned to Sammy as I wanted to cancel my membership. She acted very quickly and explained how much I will be refunded and how and when I should receive it and to check spam aswell. I am rea... See more

Rated 4 out of 5 stars

Upon my previous review, I have since been approached by truefashion who have sent their sincere apologies for any misunderstanding & have very kindly offered a full refund. I am very happy with the... See more

Company replied

Rated 5 out of 5 stars

After an endless discussion with truefashion support team I got a real answer from chat team for the first time. The support truefashion.site is hopless, the same standard text is always sent which d... See more


Contact info

3.9

Great

TrustScore 4 out of 5

197 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This people has deceived me by telling…

This people has deceived me by telling me that they will refund me my money but they never did , they always nagged me to delete my previous review and when I finally did delete it , i never heard anything from them about my refund . I want my money !! This pisses me off to the core because every week I'd receive they're emails about deleting my review. Worst experience ever.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers and liars



The company contacted me and asked me to delete my previous comment in which I stated that they were scammers because they took money from my account without my permission. If I do that, they will refund my money. However, the money has not been fully refunded. Less than half. Now I don't think you are just scammers but also liars.
And now, since they don't understand the problem exactly, they're asking me to explain the same thing 1000 times, otherwise they'll delete my grade. What idiocy.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

5 star customer service

Absolutely fantastic customer service, speedy response to any queries, today I dealt with Kobby and answered all my questions no problem, would recommend this site

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very unexpectedly support

Very unexpectedly Jamal wrote to me and proposed a very good solution to my problem. Although the procedures of this store are not entirely transparent and not always pleasant, contact with the support department is at a very high level.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! I won a prize on Easter Sunday, today, from Wilko on Facebook and was asked to put in details repeatedly. Customer service took to this rubbish site and just kept asking me to put my details in repeatedly. I have been scammed and I'm warning everyone online. Thats a lot of people. Be warned, I've got the hump with this site.

April 20, 2025
Unprompted review
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Reply from Truefashion

Dear BALDWIN,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@truefashion.site for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

respect

Truth is i m not yet refunded but still i can say that they contacted me by themselves ( i didnt think they would) to make my refund possible and let me know they are here to make the customers satisfied, which i respect and appreciate. its simple as that :)

March 19, 2025
Unprompted review

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